Hi Cyril, just for your info, the VDSL splitter is supposed to be installed behind the jackpoint that services the VDSL Modem in houses that can only be done by using pre-existing wiring. The POTS (Plain Old Telephone Service) circuit is then to be "back-fed" from that point. Theoretically the installation should be done with a new Cat5e cable from POE (Point of Entry) to Modem JP, the reality is this sometimes cannot be done and existing wiring is used, although the pairs should be "groomed" to give as perfect circuit as possible. Great that you fixed their line and increased their speed dramatically.
Why on earth would you waste extra pairs to get the POTS back to the demarc just for the sake of putting the splitter behind the jack.
The splitter SHOULD be installed in the ETP. It is the size it is for a reason, it fits in the box. This install that Cyril is talking about was obviously done by a Chorus tech getting paid on codes and just wanted to get in and out as fast as possible. In doing that it just flat out wasn't installed properly.
And I really wouldn't try schooling Cyril on these matters....