Changed Provider - Charged full month

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cokeman2

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#1084459 8-Jul-2014 22:18

same thing has happened to me switched from snap local (rural) broadband to no 8 wireless , where the speed on number 8 wireless is twice as fast and no slow down at peak times.....unfortunately i was in contract, but i did argue that this was unfair that i would have to wait nearly 9 months before the contract would expire , to get better service . i would be happy to stay with snap if they could provide the same service as the wireless can .... so why should i get pinged for breaking the contract? ....... they basically said we understand that but we really don't care..... :(

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raytaylor

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#1084502 8-Jul-2014 23:59

cokeman2: same thing has happened to me switched from snap local (rural) broadband to no 8 wireless , where the speed on number 8 wireless is twice as fast and no slow down at peak times.....unfortunately i was in contract, but i did argue that this was unfair that i would have to wait nearly 9 months before the contract would expire , to get better service . i would be happy to stay with snap if they could provide the same service as the wireless can .... so why should i get pinged for breaking the contract? ....... they basically said we understand that but we really don't care..... :(

I am on snaps side there.
They put in the investment into getting you service (by paying the chorus connection fees or whatever else they need to do to provide the service)
Orcon recently said it takes about 28 months before a customer becomes profitable
Its not snaps fault that no8wireless exists.

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tdgeek

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#1084503 9-Jul-2014 24:00

Seems odd to charge a month in advance and keep those funds if the customer cancels. Telecom bills a month in advance, and pro rates disconnections as standard practice.

The point raised re contact your old provider re any other services, is not to do with the churn, but in case they may start charging for other services such as the free ISP email address that you may have. Make that contact after the provider change has been completed. If you called re the churn, the CSR may make an error and "sure I will cancel on that date for you" and that will stop the churn, you will then be disconnected, rather than transferred. You then have to call and arrange a NEW connection. May also affect connection costs or benefits that the new provider may offer for "change provider" new customers.

cokeman2

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#1084532 9-Jul-2014 07:40

raytaylor:
cokeman2: same thing has happened to me switched from snap local (rural) broadband to no 8 wireless , where the speed on number 8 wireless is twice as fast and no slow down at peak times.....unfortunately i was in contract, but i did argue that this was unfair that i would have to wait nearly 9 months before the contract would expire , to get better service . i would be happy to stay with snap if they could provide the same service as the wireless can .... so why should i get pinged for breaking the contract? ....... they basically said we understand that but we really don't care..... :(

I am on snaps side there.
They put in the investment into getting you service (by paying the chorus connection fees or whatever else they need to do to provide the service)
Orcon recently said it takes about 28 months before a customer becomes profitable
Its not snaps fault that no8wireless exists.

would have stayed with them if there service was up to scratch etc........well, no 8 don't charge a connection fee or a installation fee (putting up there mini dish ) no contract and no disconnection fee if i terminate in 1 one month etc......

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firefuze

510 posts

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#1084586 9-Jul-2014 10:28

tdgeek: Seems odd to charge a month in advance and keep those funds if the customer cancels. Telecom bills a month in advance, and pro rates disconnections as standard practice.

The point raised re contact your old provider re any other services, is not to do with the churn, but in case they may start charging for other services such as the free ISP email address that you may have. Make that contact after the provider change has been completed. If you called re the churn, the CSR may make an error and "sure I will cancel on that date for you" and that will stop the churn, you will then be disconnected, rather than transferred. You then have to call and arrange a NEW connection. May also affect connection costs or benefits that the new provider may offer for "change provider" new customers.

Not anymore (Telecom), since a month or two ago a 30day notice period exists for broadband connections. Disconnect without giving 30 days notice and you get billed for that month.

hsvhel

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#1088422 14-Jul-2014 11:34

I ended up with no other option but to pay the amount, but I did get a confirmation that no further charges would be incurred as the 30 days would run into another billing cycle. When I advised of the disconnect, on the switch date I thought that was as far as I had to go. Chorus didn't ask me for a date, I was given one. Vodafone advised of the intent to switch when I signed up with them.
Live and learn I suppose.

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