lucky015:

gregmcc:

lucky015:

gregmcc: A nicely written letter explaining that you only asked for information, you did not request to become a customer.

Advise them you won't be paying any of their bills and for them to arrange to have you moved back to your original service provider, any additional charges over and above what you were paying that you will now have to pay you will expect VF to refund to you due to their mistake.

That is a very dangerous road to go down,

The way the system works is services get pulled from a provider not pushed to one as they have an ongoing charge it does not allow for a "here, You take this and pay the charges" scenario which is what that would lead to if it was allowed.

Doing anything other than telling the new service provider to keep the service until it is taken from them is a risky business as their natural reaction is to close the service as they cant do anything else, This means you would be left without a service as it prevents the process above.

Don't you think that the at fault party should bare the costs of making things right?

That would be nice but it would require the entire system to be reworked, In this case it is just as easy for the original provider to grab the new account details from the customer and initiate a transfer back as it was for the new provider, Marginal/No costs incurred and cant be prevented by the other provider in any way than the service being closed/cancelled before it can be transferred.

The reason the system works in this way is to limit a providers ability to do anything to a customer that is not their own while still allowing transfer between providers, Realistically if the OP had not given the first account details there would have been very little the second provider could have done.

All I've seen here is lots of self justification as to why the customer was switched, even a statement saying that changing would not improve things and that no actual guarantee level of service can be given (not winning any customers with that)

The right way would have been:- " Hey we will check it out, If we messed up an apology will be issued to the customer, and we will assist in returning them back to their telco and help them out with any additional costs incurred"