Chorus confused about VDSL for my property

Forums › New Zealand Broadband › Chorus confused about VDSL for my property

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coffeebaron

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#1735101 12-Mar-2017 09:41

I've checked @openmedia 's address and it shows well within the VDSL coverage range. The only issue would be if those streets run off a multiple, not something I can check. Less than 1km from exchange by direct route and that sounds about right based on ADSL2 speeds, towards the edge of good VDSL coverage, but should still get pretty good speed. Definitely push for VDSL.

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Goosey

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#1735106 12-Mar-2017 10:14

openmedia:

darylblake:

sbiddle:

openmedia:

Spark won't offer ADSL/VDSL in my area any more, only 4G

Wow

This does not surprise me one bit. They will make way more off selling 4G services.

As for the OP. Yes get the Prequal done. I rekon you will be able to get VDSL, its quite possible that the data they have on your property or other addresses in that area is lacking. For what its worth, I was on ADSL got about 10-11mbit, and had a noisier line than you. Was able to get 25mbit on a G.998 VDSL profile. So I suspect you will be able to get 30~50mbit. But it depends on distance and line noise and what vectoring technology is available where you are.

Why don't you want to use VoIP? Have you had problems in the past with it before? Did you know that everyone that is going to fibre is going on to a VoIP/Baseband IP Service of some sort. Do you prefer a POTS service?

My first experience with VoIP was terrible. And this was mainly down to my god awful fritz box.

But once I got the right hardware mikrotik and PAP2T, configured it correctly, its been absolutely wonderful and worked really well, even with my smartphone.

Cost of upgrading the alarm system. Seriously bad install hard wired into the current voice system. Right now I'd rather not pay to upgrade that as well as everything else.

The Alarm dialler is susposed to be wired to the phone line. Its called a "grabber", so in the event of alarm event it will grab the telephone line, kill whatever is going on and then proceed to dial out to whomever it is programmed to dial.

richms

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#1735120 12-Mar-2017 10:40

This is something I expected would happen from the ISPs with their own network. Perhaps the address has a history of faults, and since they dont make any more $ from vdsl over adsl (actually probably less since there will be more data used) then why upgrade if they expect to have ongoing support calls because of crappy speeds and unreliability? Margins are so low they can afford to lose some of these potential problem cases to other ISPs if they wont get their 4g product which has more margin and they can manage the whole process.

Richard rich.ms

RunningMan

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#1735124 12-Mar-2017 10:50

Goosey:

The Alarm dialler is susposed to be wired to the phone line. Its called a "grabber", so in the event of alarm event it will grab the telephone line, kill whatever is going on and then proceed to dial out to whomever it is programmed to dial.

If wired correctly (lots of emphasis on the if!), it should not interfere with xDSL. With an xDSL splitter at the demarc, an alarm can still be wired to grab the voice circuit and have no impact on the xDSL circuit. Unfortunately, a significant number of alarm installs are wired to grab the entire line, meaning xDSL dropouts whenever the alarm dials, and poor xDSL sync rates when it isn't because everything passes through the alarm (and shouldn't).

openmedia

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#1735209 12-Mar-2017 12:22

RunningMan:

Goosey:

The Alarm dialler is susposed to be wired to the phone line. Its called a "grabber", so in the event of alarm event it will grab the telephone line, kill whatever is going on and then proceed to dial out to whomever it is programmed to dial.

If wired correctly (lots of emphasis on the if!), it should not interfere with xDSL. With an xDSL splitter at the demarc, an alarm can still be wired to grab the voice circuit and have no impact on the xDSL circuit. Unfortunately, a significant number of alarm installs are wired to grab the entire line, meaning xDSL dropouts whenever the alarm dials, and poor xDSL sync rates when it isn't because everything passes through the alarm (and shouldn't).

Thankfully alarm doesn't kill the DSL line so wired on the correct side of the splitter.

Problem with Orcon VOIP line is I have to then use their modem to terminate the connection and then patch the alarm in via the VOIP connection. I currently use a dd-wrt based firewall and don't want to suffer the limited features of an ISP provided device. I could bridge the VDSL link to my firewall but then I loose the VOIP line.

Other option is to upgrade the alarm to a 3G/4G based dialler but I don't think my alarm is compatible.

Thoughts?

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

richms

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#1735214 12-Mar-2017 12:24

There are quite cheap little boxes now that take the alarm dialer and turn it into cellular and IP monitoring. Check with the monitoring company what they do for people moving off copper, if they have no solution then perhaps monitor with someone else?

Richard rich.ms

Talkiet

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#1736304 14-Mar-2017 12:42

openmedia:

[snip]

Yup. I actually went into the store and asked and their pre-qual tool says I should be getting 1MBit ADSL so I should only be offered Wireless. Interesting as I currently sync at between 14 and 16 Meg.

Hi all... I followed this up and can confirm that there is absolutely no policy that would offer only Wireless to a user that wants Copper xDSL (ADSL/VDSL). This can be considered an official response.

I have heard of this issue a few times now and the product owner is making sure everyone understands it. It's possible in some cases that the prequal LOOKS so bad that the CSR is pushing Wireless because it looks like a far better solution (possibly the case here despite the xDSL reality being different). I raised the possibility of the CSRs being overly incented to sell Wireless and was shot down - there's no difference.

Openmedia, if you're still having issues, feel free to drop me a PM with your details and I'll get someone to look at your situation. If anyone else has been told specifically that they can only have Wireless when they think they should be able to have xDSL, please let me know as well.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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jimbob79

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#1736307 14-Mar-2017 12:47

sbiddle:

openmedia:

Spark won't offer ADSL/VDSL in my area any more, only 4G

Wow

ADSL is only available if I choose 60GB plan

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