Vodafone and TelstraClear customers hit by congestion at peak times

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DonGould

3892 posts

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#551910 30-Nov-2011 16:54

CB_24: *yawnnnnnn*

Given the dropping cost of data services in New Zealand, if you'd been having trouble sleeping, I guess reading Geekzone posts by me is much cheaper than visiting a doctor unless your under 5 ;)

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kiwitrc

4123 posts

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#551911 30-Nov-2011 16:56

DonGould:
ZollyMonsta: Telstra? What is this Telstra you speak of? It's TelstraClear.

http://www.telstraclear.co.nz/company-info/about-telstraclear.cfm

"Better still, we have the backing of and are wholly owned by Telstra Corporation Limited, Australia’s largest telecommunications company. "

So by your logic the BNZ is really NAB

DonGould

3892 posts

Uber Geek

#551915 30-Nov-2011 17:04

kiwitrc:
DonGould:
ZollyMonsta: Telstra? What is this Telstra you speak of? It's TelstraClear.

http://www.telstraclear.co.nz/company-info/about-telstraclear.cfm

"Better still, we have the backing of and are wholly owned by Telstra Corporation Limited, Australia’s largest telecommunications company. "

So by your logic the BNZ is really NAB

Well it really is a bit misleading to call it the 'bank of new zealand', but let's try not to hijack the thread with any more stupid ot comments about names, balls and sleeping habits?

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ZollyMonsta

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#551944 30-Nov-2011 17:57

DonGould:
ZollyMonsta: Telstra? What is this Telstra you speak of? It's TelstraClear.

http://www.telstraclear.co.nz/company-info/about-telstraclear.cfm

"Better still, we have the backing of and are wholly owned by Telstra Corporation Limited, Australia?s largest telecommunications company. "

Yes but Telstra is not the trading name in New Zealand. It is TelstraClear.

That's like referring to Orcon as being Kordia. Owned by same company.. Two separate trading companies and operationally different.

Anyway back to the thread topic... What was it again??

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Cymro

283 posts

Ultimate Geek

#551968 30-Nov-2011 19:34

DonGould:
freitasm: Wait a minute. My crystal ball is broken.

What does Telecom customer numbers has to do with this Don?

http://www.ispmap.co.nz/topmap.html

Mu guess is that Telecom sheds customers to providers each time providers do a promotion which means that those left on Telecom get a better service (which clearly they do from the graphs) and at the same time the providers pick up more customers and drown their capacity.

It's not a closed system.
You are assuming the size of the market stays the same (it's still growing), so it's entirely possible for an ISP to lose market share yet increase it's overall number of subscribers.

You also need to factor in that there is a predictable curve of regular growth in data usage over the existing customer base, every ISP will be looking at what their current peak loads are and how that is forecast to grow as well as any forecast increase in subscribers as a multiplier on that peak.

Unfortunately, it looks like some ISP's (and I think this bears out if you have read many of the threads on GZ over the last 3-4 years on this) only increase their available bandwidth once enough customers complain or they see it starting to affect their churn rates, rather than keeping ahead of the curve and never fully flooding the pipe.

DonGould

3892 posts

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#551969 30-Nov-2011 19:39

Cymro: only increase their available bandwidth once enough customers complain or they see it starting to affect their churn rates,

How do they monitor this stuff anyway?

Do they monitor it?

Have we ever seen anything like Johns data in the market before?

Are providers even able to monitor their own systems properly?

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Cymro

283 posts

Ultimate Geek

#551971 30-Nov-2011 19:54

DonGould:
Cymro: only increase their available bandwidth once enough customers complain or they see it starting to affect their churn rates,

How do they monitor this stuff anyway?

Do they monitor it?

Have we ever seen anything like Johns data in the market before?

Are providers even able to monitor their own systems properly?

Sorry, which 'stuff'?

You would be amazed at how much statistical analysis is involved in ISP's (and Telco's in general).

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DonGould

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#551979 30-Nov-2011 20:42

Cymro: You would be amazed at how much statistical analysis is involved in ISP's (and Telco's in general).

Yes I'm sure I would.

So you're saying they see the train coming but just fail to act until the need to spend money on marketing?

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Cymro

283 posts

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#552035 30-Nov-2011 22:39

DonGould:
Cymro: You would be amazed at how much statistical analysis is involved in ISP's (and Telco's in general).

Yes I'm sure I would.

So you're saying they see the train coming but just fail to act until the need to spend money on marketing?

Pretty much.
The longer they wait to buy more bandwidth, the higher their margin is for all of their customers, but that has to be balanced against bad brand perception and lost revenue from people leaving because 'the Internet is slow'.

alliao

321 posts

Ultimate Geek

#552228 1-Dec-2011 12:38

It's the everybody that's doing the damage according to some USA data anyway. Wonder if we'll be seeing the same thing here in NZ?

JohnButt

374 posts

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#552746 2-Dec-2011 17:40

BigDave: Hmm I wonder how this looks also against the peek speeds as this graph if I read it correctly depicts the difference between peak and low. so a bad performing network who maintains their poor speed in peak times looks better even though they are poor to start with?

I answered this on TUANZ so saving the typing:

Tom Chignell says:Paul
Half the story may make a story in your view but its pretty misleading. Why won't your friends at TrueNet publish their full results?
For example, if 75% of one operator's maximum speed is faster than 100% of another operator's maximum speed, isn't that a relevant piece of information? Why don't you name and shame the companies that are consistently and invariably slower than most other ISPs? If you don't know who they are, ask EPITIRO.
Cheers
Tom Chignell
GM Corporate Affairs
Vodafone New Zealand
John Butt, TrueNet says:We have already published speed comparisons Tom. see https://www.truenet.co.nz/articles/does-anyone-want-faster-internet

Throughput speeds by ISP are not able to be separated when distance to the DSLAM and localised cross-talk create greater differences than ISP performance. Our publication on 15th September discusses this point.

None of the ISP measurements we have completed would support your comment that "75% of one operator's maximum speed is faster than 100% of another operator's maximum speed" Most ISPs have customers within a few hundred meters of a DSLAM who get premium speeds at or exceeding 15Mb/s, no ISP has a 20Mb/s maximum speed average (the maximum speed here is the average speed of all probes of that ISP at some early morning point in time).

What we do notice is differences in Web-page download times between ISPs, which is very different from the throughput speeds as discussed above. We publish webpage download time information every month, with an update due.

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