We had a client that took five months to get through the process with. They kept classifying the site as multi tenant. When we finally sent the google earth shot and pointed out the word hotel broadly blazended on the roof, they still had problems getting over the fact it was not multi tenanted. Then there was the issue of the five visits as no one could agree where to lay cable under the foot path.

Todays call to Chorus, about a site where the client has had no phone or internet for nine months ( well 9 months minus one week), the receptionist put me on hold multiple times and when she told me someone would phone or email me (after failing to do so three times in the last 36 hours) I kicked up a stink and asked to talk to her manager. More time on hold.

Her manager not available.

Any manager will do.

Time on hold

None available.

At that point I asked for her name, her managers name and asked how to spell them so when I went to the press with the story of how Chorus refused / failed to get a phone and internet connection working inside of 9 months and had failed to be onsite, or phone me or email back etc etc ...

Back on hold.

A manager is suddenly available.

I couldn't resist it - I had to ask if this truely meant that Chorus didn't give a rats bottom about their clients unless threatened by the press and if it was comany policy to lie to people phoning up about staff availability.

BTW - Sonja and mel - wheres the call from yourselves and from the Chch branch manager I was promised within half an hour this morning? Surprise, surprise, no calls and care given as long as I was off the phone. More promises broken.