Chorus is utterly useless

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21 posts

Geek

#1292977 28-Apr-2015 14:46

gehenna:
TheInfamousHOSS: Which rules does that break?

The one that specifically mentions not soap boxing. Paraphrasing below:

Posts will be removed and the user may be banned if: the forum is used as a "soapbox" by first time posters; "soapbox" posts usually have inflammatory subjects, bad words and the user does not come back with responses after being contacted by the ISP or other users.

Please read the FUG.

Hmmm sorry didn't see this one and I did read the FUG. My bad, not sure how I missed it!

freitasm: The Free Dictionary is not our FUG. We have clear rules: posting just for the sake of posting and try to stir things up is not welcome. You made your point, no need to keep going on and on about the same thing.

I'm not trying to stir anything up or be negative nor am I trying to go on and on or post for the sake of posting. I was just trying to work out where I had gone wrong so as not to do it again as I do want to follow the rules and keep good standing with Geekzone. I only referred to the FreeDictionary as it seemed that the term soapboxing was being used with a different meaning by other people in this thread and I wanted to clarify the point at which I had apparently crossed the line. My question has been answered now and thank you. As you can see by my status I haven't been on here much before so I'm still learning the ropes and want to make sure I abide by the rules. Asking which rule I broke is not an attack on the rules but a request to clarify so I can adhere to them. Don't be so defensive/negative. I was just asking...

From my point of view, my posts have all be constructive, relevant and not just for the sake of it (as proven by the fact that this thread caused the solution to my problems). Nor have I been derogatory or abusive to anyone. I have provided info to the Chorus rep when asked and it has provided a solution. Probably the only thing which I see that borders on breaking the rules is the thread title which I now regret but figured it not a great idea to change this late in the game? Happy to change it though.

Hope I haven't caused problems with my standing with Geekzone or the moderators as that is not at all my intention.

TheInfamousHOSS

21 posts

Geek

#1293005 28-Apr-2015 15:17

upstairs is done! :D

They're just finishing the business one downstairs now too :D Speedtest image coming shortly

TheInfamousHOSS

21 posts

Geek

#1293072 28-Apr-2015 17:37

Downstairs (business connection)

pdath

252 posts

Ultimate Geek

#1293639 29-Apr-2015 15:11

Having another Chorus UFB day today.

Chorus rung me up to book a site survey for a customer shifting to a new site. I asked what happened to the two prior site inspections already done? Silence. The customer is pissed that that they have to send a staff member out again to the new site - for a third time. Chorus wont give a specific time, so the staff member has to be at the new site for up to half a day waiting for the Chorus tech to turn up.

Chorus you are very frustrating to deal with. Why does this keep happening again and again. Think how much time you could save if you could get your processes sorted.

Try my latest project, a Cisco type 5 enable secret password cracker written in javascript!

Flickky

303 posts

Ultimate Geek

Trusted

#1293642 29-Apr-2015 15:16

pdath: Having another Chorus UFB day today.

Chorus rung me up to book a site survey for a customer shifting to a new site. I asked what happened to the two prior site inspections already done? Silence. The customer is pissed that that they have to send a staff member out again to the new site - for a third time. Chorus wont give a specific time, so the staff member has to be at the new site for up to half a day waiting for the Chorus tech to turn up.

Chorus you are very frustrating to deal with. Why does this keep happening again and again. Think how much time you could save if you could get your processes sorted.

Do you work for an ISP or?

pdath

252 posts

Ultimate Geek

#1293643 29-Apr-2015 15:17

Flickky:
pdath: Having another Chorus UFB day today.

Chorus rung me up to book a site survey for a customer shifting to a new site. I asked what happened to the two prior site inspections already done? Silence. The customer is pissed that that they have to send a staff member out again to the new site - for a third time. Chorus wont give a specific time, so the staff member has to be at the new site for up to half a day waiting for the Chorus tech to turn up.

Chorus you are very frustrating to deal with. Why does this keep happening again and again. Think how much time you could save if you could get your processes sorted.

Do you work for an ISP or?

Nope. A private networking company.

Try my latest project, a Cisco type 5 enable secret password cracker written in javascript!

richms

28172 posts

Uber Geek

Trusted

Lifetime subscriber

#1293645 29-Apr-2015 15:19

They are a monopoly. They were given the monopoly on a silver platter. Do you expect any better than the telecom of old?

IMO the whole CFH UFB thing has been a cockup from the start.

Richard rich.ms

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Note that to use Quic Broadband you must be comfortable with configuring your own router.

Flickky

303 posts

Ultimate Geek

Trusted

#1293649 29-Apr-2015 15:28

pdath:
Flickky:
pdath: Having another Chorus UFB day today.

Chorus rung me up to book a site survey for a customer shifting to a new site. I asked what happened to the two prior site inspections already done? Silence. The customer is pissed that that they have to send a staff member out again to the new site - for a third time. Chorus wont give a specific time, so the staff member has to be at the new site for up to half a day waiting for the Chorus tech to turn up.

Chorus you are very frustrating to deal with. Why does this keep happening again and again. Think how much time you could save if you could get your processes sorted.

Do you work for an ISP or?

Nope. A private networking company.

I get that you're frustrated with Chorus, but this thread isn't the most appropriate place for your daily rants about your dealings with them.

Batman

Mad Scientist
29761 posts

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Trusted

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#1293677 29-Apr-2015 15:54

i can make some comparisons.

remember the Japan quakes/tsunamis? within a few months all the rubble/damage was cleared. within a year everything had been rebuilt.

remember Chch (yes i was there, i can rant)? till today most of the rublle is still there. some of the buildings have/could/will not had a plan for its future. there are people living in garages without power and sewage.

i think we do things differently over here

pdath

252 posts

Ultimate Geek

#1293724 29-Apr-2015 16:35

Flickky:
pdath:
Flickky:
pdath: Having another Chorus UFB day today.

Chorus rung me up to book a site survey for a customer shifting to a new site. I asked what happened to the two prior site inspections already done? Silence. The customer is pissed that that they have to send a staff member out again to the new site - for a third time. Chorus wont give a specific time, so the staff member has to be at the new site for up to half a day waiting for the Chorus tech to turn up.

Chorus you are very frustrating to deal with. Why does this keep happening again and again. Think how much time you could save if you could get your processes sorted.

Do you work for an ISP or?

Nope. A private networking company.

I get that you're frustrated with Chorus, but this thread isn't the most appropriate place for your daily rants about your dealings with them.

The thread title is "Chorus is utterly useless". I didn't start it. What else would you expect in a thread with this title? Could you name a better thread?

Try my latest project, a Cisco type 5 enable secret password cracker written in javascript!

afe66

3181 posts

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Lifetime subscriber

#1293748 29-Apr-2015 17:07

richms: They are a monopoly. They were given the monopoly on a silver platter. Do you expect any better than the telecom of old?

IMO the whole CFH UFB thing has been a cockup from the start.

Because you get so much better service from (non monopoly) competing plumbers, electricians.

They _always_ turn up on time.....

InstallerUFB

840 posts

Ultimate Geek

#1293884 29-Apr-2015 21:32

pdath: Having another Chorus UFB day today.

Chorus rung me up to book a site survey for a customer shifting to a new site. I asked what happened to the two prior site inspections already done? Silence. The customer is pissed that that they have to send a staff member out again to the new site - for a third time. Chorus wont give a specific time, so the staff member has to be at the new site for up to half a day waiting for the Chorus tech to turn up.

Chorus you are very frustrating to deal with. Why does this keep happening again and again. Think how much time you could save if you could get your processes sorted.

Just to put another side of this type of event - The RSPs book the installs with Chorus and request the scope jobs- they have available to them the day and a 5 hr window in the morning (7:59 to 12:59) and a 6hr window in the afternoon (11:50 to 17:59) (yes they overlap) in which a scoper from one of the service companys is requested to attend to do the scope.

On average a scoper may have up to 7 scope requests to be done in a day (sometimes 10 on a very heavy day), they may be a mix of residentual and commercial jobs and may require up to 1 hrs travel between some of them. These must be arranged and organised to get them done. Some take abt 0.5 an hour others may take 2 and this cant always be predicted easyerly. All have at leat 20mins worth of documentation to be completed for each. So that this scheduleing of the scopes can be as fluid as practical the scope windows are this wide. This is one of the reasons why specific times cant always be given. I would personaly asume that a commercial sites are attended during business hours and arrange my scopeing schedules accordingly, unless specificaly notified via the Install request notes otherwise.

Without knowing the specifics for this particular job - Just from practical experiance I would say that the sequence of events of the 'scopes' might go like this -

Install request job created from RSP to Chorus

This job is handed off from Chorus to Service Company - containing such things as who, when and where
sub job sent to a scoper - scoper attends site and finds that it is a site is in a commercial complex that may have 2 or more tentents etc - a scope isnt done but info is gathered to pass back to Chorus to assist with desideing if the site should be cabled up for all or just the one.

The Job is staged back to Chorus

Chorus get the request to investigate/request consents etc for mutipule tenent build out of the communial network - They send a request to the design team of the service provider etc to investigate further - they request a time to investigate what may or maynot need to be done to connect - A build/no build situation happens - and its desided that no additional build is required. No 'scope for the install' is done.

Job is staged back to Service company to proceed with individual install
a Scoper is again sent out (might not be the same one as the first) and this time they do a 'scope for the install'.

Jax

92 posts

Master Geek

#1293903 29-Apr-2015 22:04

I have had many dealings with Chorus. On the whole I would say they are below average.

On one hand, you can get really excellent installers who go out of their way to do a good job, I would add that most installers I've dealt with are like this.

The problems come with the sub-contracting, flow of information between the subbies and general communication - Chorus could do much to improve their processes here and support their installers.

I am currently doing a job that requires over 40 connections nationwide, the issues are incredulous. Ive lost count of the number of times:
- job notes aren't followed (or non-existent)
- installers showing up unannounced
- Tech not having enough time or tools to complete the job
- Techs calling site contacts in other cities that have no relevance to the job they are installing (much effort was put into advising ISP of correct contacts)
etc etc

Luckily I knew it would be like this, so it doesn't piss me off.

Jaxar

383 posts

Ultimate Geek

#1294114 30-Apr-2015 10:59

InstallerUFB:
pdath: Having another Chorus UFB day today.

Chorus rung me up to book a site survey for a customer shifting to a new site. I asked what happened to the two prior site inspections already done? Silence. The customer is pissed that that they have to send a staff member out again to the new site - for a third time. Chorus wont give a specific time, so the staff member has to be at the new site for up to half a day waiting for the Chorus tech to turn up.

Chorus you are very frustrating to deal with. Why does this keep happening again and again. Think how much time you could save if you could get your processes sorted.

Just to put another side of this type of event - The RSPs book the installs with Chorus and request the scope jobs- they have available to them the day and a 5 hr window in the morning (7:59 to 12:59) and a 6hr window in the afternoon (11:50 to 17:59) (yes they overlap) in which a scoper from one of the service companys is requested to attend to do the scope.

On average a scoper may have up to 7 scope requests to be done in a day (sometimes 10 on a very heavy day), they may be a mix of residentual and commercial jobs and may require up to 1 hrs travel between some of them. These must be arranged and organised to get them done. Some take abt 0.5 an hour others may take 2 and this cant always be predicted easyerly. All have at leat 20mins worth of documentation to be completed for each. So that this scheduleing of the scopes can be as fluid as practical the scope windows are this wide. This is one of the reasons why specific times cant always be given. I would personaly asume that a commercial sites are attended during business hours and arrange my scopeing schedules accordingly, unless specificaly notified via the Install request notes otherwise.

Without knowing the specifics for this particular job - Just from practical experiance I would say that the sequence of events of the 'scopes' might go like this -

Install request job created from RSP to Chorus

This job is handed off from Chorus to Service Company - containing such things as who, when and where
sub job sent to a scoper - scoper attends site and finds that it is a site is in a commercial complex that may have 2 or more tentents etc - a scope isnt done but info is gathered to pass back to Chorus to assist with desideing if the site should be cabled up for all or just the one.

The Job is staged back to Chorus

Chorus get the request to investigate/request consents etc for mutipule tenent build out of the communial network - They send a request to the design team of the service provider etc to investigate further - they request a time to investigate what may or maynot need to be done to connect - A build/no build situation happens - and its desided that no additional build is required. No 'scope for the install' is done.

Job is staged back to Service company to proceed with individual install
a Scoper is again sent out (might not be the same one as the first) and this time they do a 'scope for the install'.

See this is what a lot people don't realize with Chorus jobs and locking down a specific time. The above descriptions is an efficient way to get through as many jobs per day as possible. Its not the only way. They could do it a less efficient way where each job is allocated a 3 hour time slot which would be enough to get all the work done on time and ensure the tech was on time for the next scheduled appointment. Your problem with this is that same tech is doing 2 jobs a day. End result is way longer wait times or greatly increased costs neither of which the customer would be willing to bear.

Please note: I have a professional bias towards Vodafone.

surfisup1000

5288 posts

Uber Geek

#1294117 30-Apr-2015 11:06

Jaxar:

See this is what a lot people don't realize with Chorus jobs and locking down a specific time. The above descriptions is an efficient way to get through as many jobs per day as possible. Its not the only way. They could do it a less efficient way where each job is allocated a 3 hour time slot which would be enough to get all the work done on time and ensure the tech was on time for the next scheduled appointment. Your problem with this is that same tech is doing 2 jobs a day. End result is way longer wait times or greatly increased costs neither of which the customer would be willing to bear.

I agree with this , efficient job scheduling based on average job time is impossible. Can't be done, as some days you will get all jobs that take longer than average and others all less.

However,.... in todays world of powerful computers, smartphones, and mobile apps , surely the information flow could be much better. We can track packages in the courier system, why not the same for a chorus worker? The chorus guy can log in /out of every job for the day and the effect on the schedule can be updated and communicated immediately.

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