We signed up for UFB as soon as it become available early Decemenber last year, I was reasonably optimistic about getting it installed by February this year. The conscent took a couple weeks but we finally got a date for scoping late January. We thought it went well as we are happy with the proposed install plan.

Early February, we've had the fibre micro-duct laid down, we were optimistic that the installation would be completed soon. Unfortunately, a week or so later, we received an email from Bigpipe to inform us about a delay to our UFB installation, this is when the nightmare started.

We were told that due to the "hazardous condition", the installation date has been rescheduled to early April. We were unable to obtain more details about what the hazardous condition was, we were simply told Chorus would not say. We waited patiently for two months, finally, the install date came, but Chorus didn't send any confirmation email nor a phone call on that day. So we contacted Bigpipe again to find out more, we were told that a Chorus tech had been to the site and advised council approval and traffic management plan are required for the build work to proceed. Shouldn't this have been done soon after the scoping visit? Besides, I thought once the micro-duct is in place, the only work left to do is to blow the fibre from the street to our property? Why would that require council approval and traffic management plan?

We waited for another month and still haven't heard anything, so we contacted Bigpipe again. We were told that the build work hasn't been completed and there's no ETA provided. This is even more confusing now, I thought the build work is supposed to be worked out after the scoping visit, not after scheduling a install date twice.

It's been over 6 months since we signed up, we are definitely frustrated by the lack of communication from Chorus. It's still unclear when we'll get UFB installed, there just doesn't seem to be an end to it.