I am one of those people that believes in letting people have access to the internet freely at work - but if the staff productivity noticeably drops, then there is a problem. If a problem employee needs to be given formal warnings or an employment termination, it needs to be backed with evidence and you need the systems in place first to produce the evidence.
A simple keylogger or the kerio solution I suggested above can gather and collate that info for you when / if its needed.
raytaylor: A simple keylogger or the kerio solution I suggested above can gather and collate that info for you when / if its needed.
I would not recommend using keyloggers. Not only are you creating a potential security threat for your own business, you are walking in a veritable legal minefield.
For example: If the data contained in the keylogger was compromised by a third party, what would the damage be to your business? Equally, if the data was compromised and it contained passwords used by the employee for their personal accounts, or such details were recorded as used by your clients, what is the extent of your legal liability?
As others have said in this thread, some basic monitoring is justified, but ultimately not only will technology not solve the problem, it could actually cause even more. Addressing the issues though management, setting clear expectations, policies etc. is the most effective methodology.
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