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Technofreak

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#302183 5-Nov-2022 12:36
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We have a Ubiquiti 6 LR access point which had been working well since it was installed back in April until the last two or three weeks where we have been experiencing intermittent extremely slow download speeds.

 

It is a stand alone device connected to a HG630b router using channels 6 and 44. I have been using the Ubiquiti WiFiman app on three devices to measure signal strength and download/upload speeds.

 

Signal strength is generally between -55 and -70 dBm anywhere in the house.

 

The stated max speeds on the plan we have are 50 Mbps down and 20 Mbps up with unlimited data. Most of the time we can hit these speed limits on WiFi pretty well any where in the house, but every so often the download speed drops significantly to the point that sometimes the speed test fails completely. A short while later the speeds return to normal. Generally the upload speed isn't impacted anywhere as much as the download speed.

 

We have unlimited data so there should be no speed throttling. I sometimes see one other nearby WiFi access point on channel 6 but it is not always there when we have the issue.  I'm suspicious there is a device nearby creating interference. The only change I have made is replacing the NAS sever which sits near the access point but since it runs 24/7 and the problem is sporadic/intermittent I doubt that is the problem.

 

I haven't conclusively proved it yet but connections over an ethernet connection don't seem to be impacted.

 

Any ideas on what our problem might be?





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raytaylor
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  #2992371 5-Nov-2022 23:17
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On an android phone, please run the "Wifi Analyzer Farproc" app from the google play store and post screenshots showing both 2ghz and 5ghz. 

 

You may need to google how to take screenshots on your model of phone. 

 

 

 

 

 

Also out of interest when doing a speed test within the ubiquiti wifiman app, what is the phy speed up/down that it is showing? The share link at the end of the test does not share the phy rate achieved information during the test.  

 

- It is normal for wifi to introduce some latency so TCP data speed over wifi will never be as fast as a hardwired gigabit ethernet connection between your device and the router.  

 

- In good conditions with low latency and a nearby server, Absolute maximum TCP throughput is about 50-60% that of the PHY rate though a slight bit of noise on the wifi channel can drastically reduce this. 

 

 

 

Heaps of Screenshots from the Wifi Analyzer Farproc will help us to advise your next troubleshooting steps. 





Ray Taylor

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Technofreak

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  #2992401 6-Nov-2022 10:02
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PHY 115 up and down.

Will install the Farproc app and report back.




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Technofreak

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  #2992405 6-Nov-2022 10:13
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Can't get Farproc WiFi Analyser to show any results. Keeps saying no WiFi signal in range. I know there is.




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Technofreak

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  #2992410 6-Nov-2022 10:39
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It started working. Will post screen shots later. Need to get some jobs done.

One thing I noticed is the suggestion of the best channels to use varies depending on where you are in the house.




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Technofreak

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  #2992435 6-Nov-2022 13:24
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Screen shots from upstairs

 

 

 

2.4G

 

 

5 G

 

 

 

 

 

 

 

 

 





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raytaylor
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  #2992616 6-Nov-2022 19:12
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Change your 2ghz channel to 11 - it will remove a slight amount of interference. Leave it at 20mhz bandwidth. 

 

The signal of -66 is a little low to be getting above 50mbits. You really want it to be between -53 and -63. 

 

It would be interesting to see what you get on the ookla speedtest.net app (rather than the wifiman app which normally reports slower results) when you are in the same room as the unifi AP. 

 

 

 

The 5ghz signal down at -70 is probably going to be a bit more stable if you change it too to 20mhz and that will increase the signal level by about +6db

 

The phy rate of 115mbps means your maximum theoretical throughput is about 60mbits less TCP congestion control slowdowns. I wonder if there are any wireless security cameras or baby monitors in the neighborhood, which of course you wouldnt know about without a proper spectrum analyzer device.

 

If connected to a 5ghz network with a 40mhz bandwidth  at -70db i would have thought the phy rate would have been higher but maybe your device is just conservative. 

 

anyhow try those two things and see how it goes. 





Ray Taylor

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Technofreak

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  #2992641 6-Nov-2022 21:31
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Hi Ray, 

 

Thanks for the tips. 2.4 is now on channel 11, it was set to auto as is the 5G. Also set 5G to 20 for the bandwidth.

 

 

 

The Okla test gave  54.2 down and 24.3 up both of which are above the stated maximum for our plan.

 

PHY 192, though this reading was taken in a slightly different place to earlier, about the same distance away from the AP but less obstructions. 

 

Once upon a time I had access to a Spectrum Analyser and with this issue I was wishing I still had access.





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PJ48
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  #2993271 7-Nov-2022 20:35
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I have a U6 LR at home as well, and when using the desktop network config app found that the maximum transmit strength was much lower for channels 36-48, than for 149-158. I have no idea why, but I have ended up always using the higher channels for the LR so it would not be restricted in transmit power.

 

 


michaelmurfy
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  #2993277 7-Nov-2022 21:07
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@Technofreak Seeing you've got a single AP:

 

20MHz for 2.4GHz and 80MHz for 5GHz.
Disable Wireless Meshing (this causes problems with UniFi-6 AP's).

 

Under your SSID settings (use a the same SSID for both 2.4GHz and 5GHz):

 

 

@PJ48 You don't want to blast the WiFi power as this doesn't actually mean "more range" or "faster speeds" as the transmit power of your devices is often lower. It also causes more interference.





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Technofreak

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  #2993302 7-Nov-2022 22:59
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@michaelmurfy

 

Both SSID'S were already set to the same name. There is no option to turn off meshing. No Auto/Manual/Advanced settings choices. Perhaps because it's set up from the start as a stand alone device. I'm guessing meshing is off by default.

I've gone and set the 5G to 80 as you suggested.





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michaelmurfy
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  #2993318 8-Nov-2022 00:36
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@Technofreak Being standalone may be part of the problem. Meshing is on by default and early firmware was really terrible on these AP's. I do have a UniFi controller you're welcome to use if you wish to adopt it to a proper controller but just ensure that the AP is running the latest available firmware or even fire up a controller locally on your network to configure and update it (it doesn't have to stay on).

 

Note also, I have zero experience of standalone mode as I've always had a controller available.





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Technofreak

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  #2994150 9-Nov-2022 22:30
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Sorry for the slow reply. Busy at work.

 

I've been using the UniFi Network app on my tablet to make the changes. I updated to the latest firmware tonight. Since I made the other changes a few days ago it seems to have been working well with no observed drop outs and every speed test has been good.

 

@michaelmurfy  Thanks for the offer of a UniFi controller. I can download and put one on my PC but I don't have time to be playing around doing that sort of stuff for a week or two. As the problem seems to be resolved I'll leave well alone for now and revisit it if there's a need in the future. 

 

 

 

Thanks again to @raytaylor and @michaelmurfy for your suggestions.





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