Orcon @ ~2mbps, my neighbour gets ~13mbps with Xtra

Forums › LAN (ethernet/Wifi/routers/Bluetooth) › Orcon @ ~2mbps, my neighbour gets ~13mbps with Xtra

1 | 2 | 3 | 4 | 5

68 posts

Master Geek

#529620 5-Oct-2011 15:25

You're not wrong Cyril. I imagine you get tired of repeating yourself on this point, and I wasn't convinced before reading some of what you've said on the topic -- I felt like my ISP was saying anything they could to get me to go away and just keep paying my bill! :-)

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#529745 5-Oct-2011 18:56

Maelstrom: You're not wrong Cyril. I imagine you get tired of repeating yourself on this point, and I wasn't convinced before reading some of what you've said on the topic -- I felt like my ISP was saying anything they could to get me to go away and just keep paying my bill! :-)

Internal home wiring is the biggest single cause of DSL problems and speed limitations. The problem is it's an issue that the vast majority of people are completely oblivious to. It's fairly safe to make a bold statement and say that if you don't have a professionally installed master DSL filter in your home then your DSL performance will be sub standard. It's as simple as that.

There are of course exceptions to this, but the simply reality is daisy chained wiring which is common in the vast majority of homes in NZ and causes reflections on the line that hamper DSL performance. While you can use plug in filters to split the voice/DSL signals, these can't compensate for the reflections.

To reach mass market DSL required self install units, the downside of which meant that filters became commonplace. With ADSL1 speeds and spectrum usage the effects of poor wiring weren't so noticeable, however as the spectrum usage increased for ADSL2+ and now VDSL2 the use of master filters is mandatory if you want the best performance.

There is actually a very good while paper on DSL filters that I found a few months ago that you can read here.

richms

28168 posts

Uber Geek

Trusted

Lifetime subscriber

#529759 5-Oct-2011 19:39

Just change ISP, and be sure to tell the @orcon guys that it wasnt fine and that you didnt get switched ASAP when you complained, as they seem to think that its ok to provide that level of service to people when the cabinets go in.

Orcon: @richms @stevebiddle It's fine for a great deal of people - and we'll switch people ASAP if not... ^QR

Original Tweet: http://twitter.com/Orcon/statuses/121408141626834945

Richard rich.ms

seatts79

5 posts

Wannabe Geek

#529771 5-Oct-2011 20:19

System Up Time01:23:02:23ADSL Speed (DS/US)5679/897 Kbps
Firmware Version3.30jBoot Loader Version1.0.37-0.6.8ADSL Driver VersionA2pB021g.d19bWireless Driver Version3.91.41.0 (Wireless is enabled)Wireless BSSIDB4:82:FE:D5:2C:A8Ethernet MAC AddressB4:82:FE:D5:2C:A5USB MAC AddressB4:82:FE:D5:2C:A6Memory Size4MB Flash / 16MB SDRAM
Just interested to know reading this forum should I perhaps be getting better speed than this. I looked up the website to see what wiring this area is on like was suggested and I am on ADSL2+

RunningMan

8953 posts

Uber Geek

#529777 5-Oct-2011 20:25

seatts79: System Up Time01:23:02:23ADSL Speed (DS/US)5679/897 Kbps
Firmware Version3.30jBoot Loader Version1.0.37-0.6.8ADSL Driver VersionA2pB021g.d19bWireless Driver Version3.91.41.0 (Wireless is enabled)Wireless BSSIDB4:82:FE:D5:2C:A8Ethernet MAC AddressB4:82:FE:D5:2C:A5USB MAC AddressB4:82:FE:D5:2C:A6Memory Size4MB Flash / 16MB SDRAM
Just interested to know reading this forum should I perhaps be getting better speed than this. I looked up the website to see what wiring this area is on like was suggested and I am on ADSL2+

Perhaps you should start a new thread with this query.

Ragnor

8218 posts

Uber Geek

Trusted

#529856 6-Oct-2011 00:01

richms: Just change ISP, and be sure to tell the @orcon guys that it wasnt fine and that you didnt get switched ASAP when you complained, as they seem to think that its ok to provide that level of service to people when the cabinets go in.

Orcon: @richms @stevebiddle It's fine for a great deal of people - and we'll switch people ASAP if not... ^QR

Original Tweet: http://twitter.com/Orcon/statuses/121408141626834945

Sounds like marketing speak for "it costs us time and money to move people and lots of noobs don't realise they could be getting much higher line rates"

ptinson

677 posts

Ultimate Geek

Trusted

#529910 6-Oct-2011 09:09

Can you please PM me your account details, I can take a look and see where this is at.
Sorry didn't see this thread until today, being in the LAN forum, should it be moved to the Orcon one?

Paul

meat popsicle

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

DeefNZ

2 posts

Wannabe Geek

#529952 6-Oct-2011 10:49

Hi

I have the same problem wrt slow sync speeds. My router now sync at around 2.9 Mbs and it used to sync at 7Mbs untill Telecom added a cabinet in my area.

I have phoned Orcon 3 times and after being on hold for 30 minutes each time I get the normal reply pls install this application so that we can monitor your bandwith etc.

Everytime I speak to their helpdesk I have to explain the problem again as if no knows anythign about it. My undersatndign is that All they need to do is move me to a Telecom WHolesale connection.

How do I get this sorted?

Maelstrom

68 posts

Master Geek

#529976 6-Oct-2011 11:30

Thanks again everyone for the help. To be clear, I wasn't sure this was an 'Orcon' problem -- initially! -- because I'd been told to replace my router, which is why I thought I'd talk about it in here. I do think this was the right place, not just because of the help I've received but because even with the cabinetization issue, I think there'll be further gains to be had from house wiring.

Interesting to note that Orcon does appear -- from that posted tweet -- to think it's okay to handle this situation re-actively rather than pro-actively? Given the continuing implementation of cabinetization, won't there be LLU customers -- Orcon or otherwise -- all over the country going "WTF? How come people on Telecom Retail are pwning me for speed?!?" and switching across because of it...?

Talkiet

4792 posts

Uber Geek

Trusted

#529982 6-Oct-2011 11:36

Maelstrom: [snip]

Interesting to note that Orcon does appear -- from that posted tweet -- to think it's okay to handle this situation re-actively rather than pro-actively? Given the continuing implementation of cabinetization, won't there be LLU customers -- Orcon or otherwise -- all over the country going "WTF? How come people on Telecom Retail are pwning me for speed?!?" and switching across because of it...?

Yes, although I should point out that it's not just people on Telecom Retail. Any ISP that provisions a customer through a Telecom WHOLESALE connection from a cabinet can get around the mid span injection issues. It's also worth noting that while the degradation is usually noticable from a sync speed point of view, in many cases the end user Internet experience isn't noticably affected - so it's certainly NOT going to impact all affected customers equally.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Maelstrom

68 posts

Master Geek

#529988 6-Oct-2011 11:43

Nicely expanded upon, Talkiet. I suppose I suggested Telecom Retail simply because they are always going to avoid this issue by default. Ostensibly, though, there are ISPs out there that utilize similar methodology as a matter of course (e.g. any non-LLU'ed ISPs?)

Maelstrom

68 posts

Master Geek

#529992 6-Oct-2011 11:46

DeefNZ: I have phoned Orcon 3 times and after being on hold for 30 minutes each time I get the normal reply pls install this application so that we can monitor your bandwith etc. Everytime I speak to their helpdesk I have to explain the problem again as if no knows anythign about it. My undersatndign is that All they need to do is move me to a Telecom WHolesale connection. How do I get this sorted?

I've recently found out there are people from Orcon who frequent this forum that might be able to help you cut through some of the red tape. Try a post in the Orcon forum here?

Also, I feel your pain on that wait time and having to repeat everything. I haven't had a thirty minute wait yet but I have had 20+ minute waits. The hold music kills me, too.

webwat

2036 posts

Uber Geek

Trusted

#530229 6-Oct-2011 16:20

Maelstrom: Thanks again everyone for the help. To be clear, I wasn't sure this was an 'Orcon' problem -- initially! -- because I'd been told to replace my router, which is why I thought I'd talk about it in here. I do think this was the right place, not just because of the help I've received but because even with the cabinetization issue, I think there'll be further gains to be had from house wiring.

Interesting to note that Orcon does appear -- from that posted tweet -- to think it's okay to handle this situation re-actively rather than pro-actively? Given the continuing implementation of cabinetization, won't there be LLU customers -- Orcon or otherwise -- all over the country going "WTF? How come people on Telecom Retail are pwning me for speed?!?" and switching across because of it...?

Does getting pwned for speed mean you are for sale?

Telecom and ComCom should never have even allowed LLU users to remain on the exchange after cabinetisation, the spectrum management regime used to be pretty clear about it. However some of Telecom's retail/wholesale customers also have this experience (I have seen a connection go down to 128k) after the local cabinet couldn't fit all users in the area. Hope that doesn't happen after they try to switch onto wholesale!

Time to find a new industry!

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#530268 6-Oct-2011 17:01

webwat:
Maelstrom: Thanks again everyone for the help. To be clear, I wasn't sure this was an 'Orcon' problem -- initially! -- because I'd been told to replace my router, which is why I thought I'd talk about it in here. I do think this was the right place, not just because of the help I've received but because even with the cabinetization issue, I think there'll be further gains to be had from house wiring.

Interesting to note that Orcon does appear -- from that posted tweet -- to think it's okay to handle this situation re-actively rather than pro-actively? Given the continuing implementation of cabinetization, won't there be LLU customers -- Orcon or otherwise -- all over the country going "WTF? How come people on Telecom Retail are pwning me for speed?!?" and switching across because of it...?

Does getting pwned for speed mean you are for sale?

Telecom and ComCom should never have even allowed LLU users to remain on the exchange after cabinetisation, the spectrum management regime used to be pretty clear about it. However some of Telecom's retail/wholesale customers also have this experience (I have seen a connection go down to 128k) after the local cabinet couldn't fit all users in the area. Hope that doesn't happen after they try to switch onto wholesale!

Cabinets typically have 1:1 mapping for MPF and DSL ports (and would have had 1:1 mapping for PSTN emulation cards had these been deployed) so there should never be capacity issues with cabinets.

webwat

2036 posts

Uber Geek

Trusted

#530689 7-Oct-2011 18:43

I think the case I remember was in Half Moon Bay, but Wholesale certainly weren't able to deal with it so I hope it doesn't happen anymore! There was another cabinet scheduled and the customer was expected to wait a year or so for that project to fix the unstable connection. At least ADSL2 has the function to slow down to a stable speed instead of disconnecting.

Time to find a new industry!

1 | 2 | 3 | 4 | 5