Netcomm NF17ACV setup trouble when it comes to connecting to spark ultra fast broadband

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MrAlex

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#220308 4-Aug-2017 19:53

Recently, I brought a Netcomm NF17ACV router modem from PB tech due to the fact that the Huawei router from spark literally died within two months and instead I brought a Netcomm NF17ACV because according to PB Tech, it is compatible with Spark's Ultra Fast Broadband network. When I spoke to a Spark service center agent, I was sent the following specifications:

Operating Mode : MDI/MDIX

PPP Protocol : PPPoE

PPP Username: user@spark.co.nz

PPP Password: password

PPP Auth Type : PAP

PPP Mode : Always on (Dial on Demand disabled)

Encapsulation : 802.1Q

PCP Marking : 0

VID (or VLAN) : 10

MTU : 1,500 or AUTO

I would like to know how do I make the Netcomm NF17ACV modem or router run on the MDI or MDIX operating mode as specified by Spark and overall the settings provided by Spark which should be implemented into the Netcomm NF17ACV modem or router

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Lizard Networks

#1839345 4-Aug-2017 19:55

The extra line from this was missed.

Note: You may not be prompted for all values. A specific PPP username and password are not required, but you will not be able to connect if either field is blank.

Essentially you may need to create a WAN_VLAN10 interface on the NF16ACV.

From there you will add a PPPoE Connection with the username/password and it will be good to go.

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MrAlex

27 posts

Geek

#1839346 4-Aug-2017 19:57

hio77:

The extra line from this was missed.

Note: You may not be prompted for all values. A specific PPP username and password are not required, but you will not be able to connect if either field is blank.

Essentially you may need to create a WAN_VLAN10 interface on the NF16ACV.

From there you will add a PPPoE Connection with the username/password and it will be good to go.

How do I create a WAN_VLAN10 on the NF17ACV, I might need some help

Jase2985

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#1839370 4-Aug-2017 20:57

advanced setup > WAN Service > ADD, then enter the information for the fibre connection

MrAlex

27 posts

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#1839371 4-Aug-2017 21:02

Jase2985:

advanced setup > WAN Service > ADD, then enter the information for the fibre connection

Thanks for the help, I have one more inquiry for the PPP username and PPP password, would using address like @xtra.co.nz since my father has a spark account which still uses the xtra.co.nz be fine?

Also will the PPP password be the same as the xtra email password?

Jase2985

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#1839372 4-Aug-2017 21:05

use what they show you in the guide as the username and password

they use port based authentication so there just needs to be something in there. doesnt matter what it is.

MrAlex

27 posts

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#1839379 4-Aug-2017 21:41

Jase2985:

use what they show you in the guide as the username and password

they use port based authentication so there just needs to be something in there. doesnt matter what it is.

I just tried using my dad's xtra email address for the PPP port authentication it did not work

Jase2985

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#1839382 4-Aug-2017 21:48

just use the ones provided in the spark information

Username: user@spark.co.nz
Password: password

exactly as its written there

you may not have the rest of the settings correct

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yitz

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#1839383 4-Aug-2017 21:51

Make sure you have configured a Layer 2 ETH interface, this is also under Advanced Setup down the left hand side menu.

Connection type should be VlanMux.

MrAlex

27 posts

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#1839387 4-Aug-2017 22:04

yitz: Make sure you have configured a Layer 2 ETH interface, this is also under Advanced Setup down the left hand side menu. Connection type should be VlanMux.

I have done that

yitz

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#1839389 4-Aug-2017 22:10

In the first screenshot when you are adding a WAN service ptm0/(0_1_1) is the VDSL interface, you need to add it to the eth0/LANx interface.

MrAlex

27 posts

Geek

#1839390 4-Aug-2017 22:13

yitz: In the first screenshot when you are adding a WAN service ptm0/(0_1_1) is the VDSL interface, you need to add it to the eth0/LANx interface.

Edit: managed to add it

yitz

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#1839391 4-Aug-2017 22:18

You need to go into ETH interface down the left hand side. If there is an existing entry, tick Remove and then Apply. Then choose Add to create an ETH interface with Connection type VlanMux.

Then go back into WAN service down the left hand side and create a new WAN service and choose eth0 from the drop down menu (choosing from atm0, ptm0 and eth0) and proceed as you had before.