Logitech mx5000 keyboard and mouse Bluetooth help needed!

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BluGemNi

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#6780 22-Feb-2006 21:07

I have a Logitech mx5000 keyboard and mouse combo. When i plug in my dongle, windows automatically uses a Generic USB Hub driver, causing my widcomm software to say "bluetooth device not found." I have service pack 2 installed, but for some reason I don't have any of the bluetooth funtions that others have. I did have it working before I installed SP2.

How do I get Windows to use a Bluetooth Driver rather than the Generic USB Hub driver.

Thank you in advance for any help.

freitasm

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#29121 22-Feb-2006 21:31

Welcome to Geekzone... Check out our Bluetooth Guides and you will find a link to a thread discussing on how to switch between the Microsoft software and the Widcomm software.

BluGemNi

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#29225 23-Feb-2006 18:55

Thank you for your reply.

I searched through all of those threads, however I was unable to locate instructions on handling a Generic USB driver. Also in my troubles I have realised that bthprops.cpl won't run. It's in system32, but nothing happens when I run it. Therefore, It doesn't appear in the control panel or the device manager. Most of what I find discusses how to disable it and use the widcomm driver. My problem is that device manager automatically applies a Generic USB Hub driver, and doesn't give me any bluetooth funtion. I would just like to get it up and running, it really doesn't matter to me which driver I get working.

freitasm

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#29228 23-Feb-2006 21:39

The instructions to change Bluetooth drivers are based on Widcomm, but they work with any driver, if you have the files on your PC.

guffen

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#29303 25-Feb-2006 07:45

I have the exact same problem with my Logitech dinovo media laser desktop. I have been trying to solve this for a week.

http://www.geekzone.co.nz/forums.asp?ForumId=8&TopicId=2200
This one doesn't work, as no "found new hardware" dialog appears when I insert my bluetooth receiver. I've also never seen a bluetooth icon in system tray, apart from the widcomm one, which never have been anything but red/blue. Never seen the microsoft stack software.

In device manager it's recognized as a "Generic USB hub" under the "universal serial bus controllers". My mouse and keyboard appears under "Human Interface Devices".
I'm starting to get a serious headache from this.. Can someone PLEASE help? Let me know if you need more info.

freitasm

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#29312 25-Feb-2006 09:46

Even if the "Found New Hardware" is not showing you can manually change the drivers. Open Control Panel | System | Hardware | Device Manager and find the Bluetooth USB entry.

You can then check the properties and change the driver, providing you have installed the software before.

Make sure you have a Restore Point created on your PC before doing this, just in case you need to rollback the changes.

guffen

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#29338 25-Feb-2006 17:58

freitasm: Even if the "Found New Hardware" is not showing you can manually change the drivers. Open Control Panel | System | Hardware | Device Manager and find the Bluetooth USB entry.

I don't get a Bluetooth USB entry. I only get the generic entry in "USB controllers". No Bluetooth whatsoever. "Generic USB Hub" won't change into another driver. I'm using btwusb.inf, this is the right way to change to the widcomm driver?

No bluetooth entries at all are visible in device manager. I can't find the "Generic bluetooth radio" mentioned in the guide above.

Thanks for help, btw :)

BluGemNi

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#29362 26-Feb-2006 08:07

Yup, I am having those exact troubles, there is nothing in device manager having to do with bluetooth. It's not using the service pack 2 drivers, just all generic stuff. It thinks I have just a simple "wireless" keyboard and mouse and not a "bluetooth" combo. Therefore, I have no access to anything having to do with bluetooth. I'm going on week 2 now still trying to figure this out. I have the cd that came with it and I think i've tried every file on it to see if it would work as a driver but I have come up with nothing.

I'm glad that someone else has this problem too.

Please help if you know the solution.

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alexmayorga

1 post

Wannabe Geek

#30140 8-Mar-2006 03:49

Been there, done this:

I just got my beautiful diNovo Laser the other day. But it was detected as a Generic USB Hub, that was not nice so I started to troubleshoot. Old/lousy MSI BToes dongle was to blame. Here's how I fixed.

1. Remove all WIDCOMM/Other Bluetooth software from your system via Add/Remove programs.
2. Clean your registry. There would be still traces of the previous software and this is what causing you troubles. (I had forgot how important is that, used to be a cleaning registry freak, and now my favorite freeware seem to be commercial, found this one that did the trick easily and is still free http://www.download.com/TweakNow-RegCleaner/3000-2094-10262639.html YMMV)
(Optional). In the Device Manager remove the Generic USB Hub, just in case.
3. Insert your CD and install SetPoint again, this time it should detect your dongle as Bluetooth.
4. If SetPoint is already there, there’s no need to uninstall/reinstall. Just browse your CD for /SetPoint/Drivers/Widcomm32 (look for this, I may be wrong and don't have the CD handy at the moment) and run the setup.exe there.
5. Be patient and follow the instructions to the letter, very straight forward, but can be slow.
6. Reboot and you should have your new shiny Bluetooth Hub working.
7. Enjoy!!

Hope this help you, it did the trick for me. I was about to return an otherwise very neat keyboard/mouse/Bluetooth combo.

Regards,
Alex

BluGemNi

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#30186 8-Mar-2006 15:29

I got REALLY frustrated with this for a long time. Finally, I just decided to format and reinstall windows. I then installed all the bluetooth drivers and software immediately after without connecting to the Internet (so windows wouldn't find the generic one online or somethin). That finally worked. However, the last post was the most accurate. I think that if I had done the registry cleaner I would have got the same effect without losing as much. I guess you could say that I REALLY cleaned my registry.