New build – no telephone line / no ETP

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kiwipork

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Topic # 137962 14-Dec-2013 22:33

Long time lurker, first time poster so please bear with me..

I have just moved into a new home however it appears there isn’t any telephone connection to the house.

There’s a black cable that comes out a conduit from underground, and another single blue Cat5 cable that ties to another small-ish cupboard central of the house with more Cat5 cables which links to the various rooms.

Pictures here:

Just wondering what is needed to be done to have POTS service established?
I note there isn’t any ETP box on the exterior of the house.

Many thanks in advance guys.

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Reply # 952405 15-Dec-2013 01:44

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That black cable is indeed a phone cable. Might be best to ring an ISP like Telecom and ask them to connect you. Bare in mind a cost of up-to $500 will apply since it appears this has never been connected before. Chorus from there will do the work to get you connected, install an ETP etc. Might be worth also checking if you're in a UFB zone.

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RunningMan

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Reply # 952425 15-Dec-2013 07:28

By your description, it sounds as though the house has been properly star wired, with a Cat5e cable back to where the ETP will be when installed - the exception rather than the rule!

As Michael says, to get POTS on, ring a phone provider and order a service.

kiwipork

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Reply # 952538 15-Dec-2013 13:35

michaelmurfy RunningMan many thanks for your input.
I will contact my provider Slingshot so they can get a Chorus tech in to wire it up.

Thanks :)

surfisup1000

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Reply # 952580 15-Dec-2013 15:18

the landlord should pay for the wiring hookup.

After all, it is not like you can take it with you when you leave.

mrgsm021

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Reply # 952592 15-Dec-2013 15:52

I'd say you are in a fibre only UFB subdivision, which means you can't have POTS line but VoIP only. The black copper wire coming out of the conduit is just a draw wire for the fibre cable to be pulled through when you call your chosen ISP for phone and internet service.

It is very common in these subdivisions for the conduit with a block wire sticking out of the concrete left as it is until the ETP box is installed during service installation.

InstallerUFB

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Reply # 952593 15-Dec-2013 15:57

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Even if you are in a copper area /Chorus fibre only area or an area that you can have either (or both), the ETP is only installed by Chorus Service Techs, when your service is first connected.

InstallerUFB

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Reply # 952594 15-Dec-2013 15:57

Even if you are in a copper area /Chorus fibre only area or an area that you can have either (or both), the ETP is only installed by Chorus Service Techs, when your service is first connected.

kiwipork

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Reply # 952965 16-Dec-2013 10:58

Many thanks for the response @InstallerUFB @mrgsm021 @surfisup1000.
I've booked in a Chorus tech to come in to have a look tomorrow morning so will keep you guys updated.

What's strange is that looking around the forums, and wiring diagrams from Chorus urban service lead-in installation guide there’s supposed to be 3x Cat5e cables to the home distributor but I can only see one.

Also as @RunningMan said it sounds as though the house has been properly star wired, however I can only see 5x Cat5e cable sticking out in the closet when there’s 5x Ethernet outlets around the house.
I’m guessing that should be 6x as it should include the one from the ETP point outside the house.
Weird!

coffeebaron

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Reply # 952973 16-Dec-2013 11:09

@kiwipork just emailed you, sorry busy weekend so didn't reply earlier.
As above, this box is normally installed by Chorus - though I've done the odd replacement or new when master filter has been installed in advance of line being connected.

Let me know how you go with Chorus and I can help with anything after that.

Cheers
Fraser

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mattwnz

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Reply # 953028 16-Dec-2013 12:45

I would expect there to be only one cable to the ETP from the distribution box, and the number of cables coming out of that would depend on how cheap the developer was in the number of connections throughout the house. 5 sounds very basic, as the recommended number is a lot higher than that for new builds to future proof it.

TimA

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Reply # 953309 16-Dec-2013 20:20

michaelmurfy: That black cable is indeed a phone cable. Might be best to ring an ISP like Telecom and ask them to connect you. Bare in mind a cost of up-to $500 will apply since it appears this has never been connected before. Chorus from there will do the work to get you connected, install an ETP etc. Might be worth also checking if you're in a UFB zone.

I am pretty sure Vodafone will happily connect you and give a good discount towards the install. (usually $101.20 off the whole install, usually a full install like this would be $253)

kiwipork

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Reply # 953542 17-Dec-2013 10:04

Hey guys - thanks for the replies.

Just an update - just spoken to the Chorus tech who sounded like Agent Kruger from Elysium.
Apparently because the builder failed to inform Chorus of the new install Chorus hadn't provisioned a kerbside (exchange?) for it - it's one of those grey posts on the roadside so they'll need to install that first before they can do the install to my house.

Just wondering if there's a way of speeding up this process?

Thanks for the input guys.

Cbfd

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Reply # 953548 17-Dec-2013 10:11

If you need a pillat installed out on the roadside it wont be done this year - so you wont have a phone or anythng till next year

mattwnz

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Reply # 953618 17-Dec-2013 11:36

kiwipork: Hey guys - thanks for the replies.

Just an update - just spoken to the Chorus tech who sounded like Agent Kruger from Elysium.
Apparently because the builder failed to inform Chorus of the new install Chorus hadn't provisioned a kerbside (exchange?) for it - it's one of those grey posts on the roadside so they'll need to install that first before they can do the install to my house.

Just wondering if there's a way of speeding up this process?

Thanks for the input guys.

If you can't install a phone line, I wonder if you could negotiate a healthy discount on you rent. I wonder if the cable even complies with chorus standard, although they can always pull a new one through.

RunningMan

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Reply # 953719 17-Dec-2013 13:50

mattwnz: If you can't install a phone line, I wonder if you could negotiate a healthy discount on you rent.

Only if it is a rental property ;-)

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