[Snap] Some feedback on not choosing Snap

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Some feedback on not choosing Snap

jonherries

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#104120 15-Jun-2012 10:39

Called yesterday to ask some questions about Snaps naked broadband.

Found out that I needed a 12 month contract which would cost me $149 to break, he was unable to tell me why this was required or what costs it covered, or whether this would be reduced over the period of the contract (ie. a cancellation one day early would still cost me $149).

Also found out that I would need to purchase my own ADSL modem (and the only one for sale on the site was the Fritzbox for vdsl), the guy couldn't even recommend one. It appears this requirement isn't on the Snap website, as I didn't realise this until I talked to him.

These were enough to send me to telstraclear, with no contract and a free modem ($5 less per month, and 10 extra GB on their cable network).

Hope this helps.

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Biddle Corp

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#641205 15-Jun-2012 10:44

You do realise you'll need to buy a router for cable?

jbergler

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#641206 15-Jun-2012 10:45

sbiddle: You do realise you'll need to buy a router for cable?

Or more to the point, how do you attempt to connect to the internet, regardless of cable vs dsl, without a router?

Klipspringer

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#641208 15-Jun-2012 10:46

I'm with Snap. Have been for about 2 years now About 2 months back I decided to move to Telstraclear. I pulled out of that the day before they were suppose to switch me over. The same day that Snap upped its broadband caps.. Could not be happier with Snap.

McGee

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#641213 15-Jun-2012 10:51

jbergler:
sbiddle: You do realise you'll need to buy a router for cable?

Or more to the point, how do you attempt to connect to the internet, regardless of cable vs dsl, without a router?

Perhaps Telstra is using that new smoke and mirror infrastructure.

jonherries

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#641232 15-Jun-2012 11:11

I have two routers (AEBS and AExpress), but don't have a modem.
Telstra give you a cable modem for free which I can then connect to my router(s).

Just thought it might be useful for Snap to understand a new customers choice.

Jon

khull

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#641259 15-Jun-2012 11:55

Snap has intermittent issues with streaming, other than that it represents good value. Just don't have high hopes for streaming iTunes rental movies / trailers

networkn

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#641268 15-Jun-2012 12:05

I see them as a consumer ISP, they heavily penalize business data caps compared to consumer, and don't respond to questions around why even out of courtesy. They do have steaming issues which they have never fully addressed.

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Kyanar

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#641278 15-Jun-2012 12:15

networkn: I see them as a consumer ISP, they heavily penalize business data caps compared to consumer, and don't respond to questions around why even out of courtesy. They do have steaming issues which they have never fully addressed.

Pfft. Orcon makes Snap look positively generous to business customers. And they also never answer why. Streaming issues are definitely a concern though, especially with streaming services just getting bigger and bigger.

SamF

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#641965 16-Jun-2012 22:51

Are you guys referring to streaming issues watching YouTube videos when on Snap's $5 all you can eat YouTube addon?

CeeGee

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#641971 16-Jun-2012 23:15

I'm several months into a 12 month contract for Snap's VDSL and I have to declare that I'll be switching on day 366. I've had to kiss Apple TV goodbye, and the only time I seen to get anywhere near DSL speeds in in the early hours of the morning. Sometimes I'm better to use my smartphone in the evenings. Or perhaps its my bad for wanting to use the internet when I'm home.

I should have pulled out of the deal right at the start when they kept moving the goalposts - "No, problem with a separate line for VSDL, there are always 2 pairs of lines in: Oops, sorry not 2 pair, but you can get a new line installed easily. No wrong again, too much concrete ( standard driveway). Best to go naked broadband & VOIP. Yes we can do that. Opps, no sorry, we can't, we don't have available numbers.....better put a home line package in."

Nothing about the drag on performance POTS home line causes on VDSL. Now, most of the problems were not Snap's fault, but when you're giving advice, its important to clearly identify what you can do before you promise it.

Still, it good to know that independent monitoring shows the actual figures delivered, not the theoretical promised maximums. Poor performance like mine will eventually show up in the statistics. The downside is finding a better provider...

SamF

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#641972 16-Jun-2012 23:19

CeeCee; Did you ever get your line checked / a splitter installed or are your issues above and beyond that?

DrCheese

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#641982 17-Jun-2012 00:16

I'd be wary of any service that insist on a contract or who don't offer a money-back guarantee within a certain time-frame. I wouldn't want to be stuck on some horrible service for a year and not be able to stream movies from iTunes, for example. I can't find anything in the Snap terms and conditions about offering a money-back guarantee. I did find a statement about Snap owning mobile phone numbers that are issued to their customers. Is this allowable? Anyone can switch providers and keep their mobile number.

David.

DrCheese

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#641983 17-Jun-2012 00:20

CeeGee:

I'm several months into a 12 month contract for Snap's VDSL and I have to declare that I'll be switching on day 366. I've had to kiss Apple TV goodbye, and the only time I seen to get anywhere near DSL speeds in in the early hours of the morning.

Check your DNS server addresses. I had this issue with HostingDirect and the problem was caused by my having a US-based DNS address (from OpenDNS) entered into the DNS address 2 field by mistake.

David.

McGee

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#641984 17-Jun-2012 00:21

I think everyone is forgetting to a degree that across all ISPs DSL is considered to be a best efforts service due to the nature of it.
I don't think any ISP can make 100% guarantees about any levels of service due to the nature of the technology.

DrCheese

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#641985 17-Jun-2012 00:24

McGee: I think everyone is forgetting to a degree that across all ISPs DSL is considered to be a best efforts service due to the nature of it.
I don't think any ISP can make 100% guarantees about any levels of service due to the nature of the technology.

Agreed. But we are all still switching and looking for the provider that gives the best effort.

David.

[Edit: After thinking about my comment a bit more, I should point out that some providers provide an excellent service whereas some others provide rubbish. Most are somewhere in the middle. I'm always looking for the best provider based on speed, latency, price, and service. This means switching every now and then, although I'm quite happy with my current provider. It makes sense to always keep an eye out for a better level of service. I've noticed that one of my previous providers had very poor evening speeds, but others sung this company's praises, so perhaps there is some geographical factor here that impacts upon the level of service.]

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