ADSL but no dial tone

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › ADSL but no dial tone

bigmacpaddy

71 posts

Master Geek

#201654 28-Aug-2016 19:31

I unscrewed a jackpoint in a bedroom while painting on Friday night, didn't touch any wires etc. screwed it back together but now i have no dial tone on any jackpoints, yet ADSL is ok, maybe a little slower than normal. I also have workers on the street putting fibre down the road so I'm not sure if something there would have caused the problem.

Don't use the phone often so i'm not sure when it stopped working.

Have tried different jackpoints, new filter and an old non cordless phone, all with the same result.

Anyone have advice before i call slingshot or someone else to look at it?

I don't need the jackpoint in the bedroom i only use one jackpoint in the house for a phone.

1 | 2

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Biddle Corp

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#1618847 28-Aug-2016 19:47

ADSL can work on a single leg. A phone won't.

It seems highly coincidental that this happened as a result of you unscrewing a jack point - my pick would be that something has come loose in there.

bigmacpaddy

71 posts

Master Geek

#1618856 28-Aug-2016 20:14

Is there anything i can do to isolate/remove the jackpoint? Or just easier to get someone in to look at it.

webwat

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#1619932 30-Aug-2016 21:29

bigmacpaddy: Is there anything i can do to isolate/remove the jackpoint? Or just easier to get someone in to look at it.

Yes but you might need a little plastic "insertion" tool to push the wire back in properly.

Time to find a new industry!

allio

885 posts

Ultimate Geek

#1621412 2-Sep-2016 13:55

sbiddle:

ADSL can work on a single leg. A phone won't.

It seems highly coincidental that this happened as a result of you unscrewing a jack point - my pick would be that something has come loose in there.

Removing and replacing a faceplate for a single jack point knocked out phone signal on every phone jack in his house? Seems a bit unlikely.

My money's on the guys doing work outside. I lost my phone line for about 24 hours when they did the initial stage of the fibre install in my street.

richms

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#1621417 2-Sep-2016 14:02

Quite likly IMO, expecially if the wiring is done to 80's "standards" where they would jam 4 wires into one slot and other crap.

Have you taken the jack back off the wall to see if any wires are fallen out etc?

Richard rich.ms

bigmacpaddy

71 posts

Master Geek

#1621424 2-Sep-2016 14:12

Hi, thanks for the replies.

Yep, i have taken the face off the jackpoint again, none of the wires look damaged or disconnected, but if i do wiggle the wires the right way (and poke my tongue out in the right direction) the phone sometimes works again, but will stop working again some time later. So seems like a problem with the jackpoint.

I took the covers off some other jackpoints in the house to see how it should look, but they were all wired differently.

The one that is causing the problem has 4 wires connected separately, 2 on each side.

If i remember i'll post a photo later for anyone interested.

ubergeeknz

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Vocus

#1621440 2-Sep-2016 14:36

get a plastic (or metal) punch down tool from a $2 shop, pull each wire out in turn, move it so you have a fresh bit of wire (before the mangled bit) and punch it back down in the same spot. You need to look closely from the side to make sure the wire has been properly crimped in.

This might help: http://www.britishtelephones.com/wiring/socketwiring.htm don't change where the wires are going but there are good instructions on using the punchdown tool

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bigmacpaddy

71 posts

Master Geek

#1621443 2-Sep-2016 14:39

Thanks for the tip. I've been thinking about buying one and trying it.

What I'm mainly concerned about is breaking the ADSL connection, do you think messing with this will break it?

ubergeeknz

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Vocus

#1621445 2-Sep-2016 14:41

bigmacpaddy:

Thanks for the tip. I've been thinking about buying one and trying it.

What I'm mainly concerned about is breaking the ADSL connection, do you think messing with this will break it?

Until you punch the wires back down, yeah, then it should improve it (if it is on the same circuit and not using a master filter)

mdooher

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#1621449 2-Sep-2016 14:44

bigmacpaddy:

Hi, thanks for the replies.

Yep, i have taken the face off the jackpoint again, none of the wires look damaged or disconnected, but if i do wiggle the wires the right way (and poke my tongue out in the right direction) the phone sometimes works again, but will stop working again some time later. So seems like a problem with the jackpoint.

I took the covers off some other jackpoints in the house to see how it should look, but they were all wired differently.

The one that is causing the problem has 4 wires connected separately, 2 on each side.

If i remember i'll post a photo later for anyone interested.

If you look at the wires and they are different (sheath colour), you might find that the copper conductors are different diameters. If you terminate different sized conductors into one punch-down terminal you are asking for trouble. The real fix is to use some 3 or 4 port grease filled insulation displacement connectors to join the wires together and then just punch one wire into each terminal on the jack.

To be honest stripping then off twisting them all together (instead of the IDC connectors will also work.

I just reread your post....since you have 4 wires connected it is probably a 2 wire jackpoint (does it have a "2" or "2C" on the front?) if so you can mive the wire giving you trouble to any of the other slots on the same side

Matthew

ubergeeknz

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Vocus

#1621451 2-Sep-2016 14:47

mdooher:

bigmacpaddy:

Hi, thanks for the replies.

Yep, i have taken the face off the jackpoint again, none of the wires look damaged or disconnected, but if i do wiggle the wires the right way (and poke my tongue out in the right direction) the phone sometimes works again, but will stop working again some time later. So seems like a problem with the jackpoint.

I took the covers off some other jackpoints in the house to see how it should look, but they were all wired differently.

The one that is causing the problem has 4 wires connected separately, 2 on each side.

If i remember i'll post a photo later for anyone interested.

If you look at the wires and they are different (sheath colour), you might find that the copper conductors are different diameters. If you terminate different sized conductors into one punch-down terminal you are asking for trouble. The real fix is to use some 3 or 4 port grease filled insulation displacement connectors to join the wires together and then just punch one wire into each terminal on the jack.

To be honest stripping then off twisting them all together (instead of the IDC connectors will also work.

I think it will be a BT jack which have 3 terminals on each side, the wires he said are seperately connected, I take that as being in different terminals

mdooher

Hmm, what to write...
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#1621453 2-Sep-2016 14:48

ubergeeknz:

mdooher:

bigmacpaddy:

Hi, thanks for the replies.

Yep, i have taken the face off the jackpoint again, none of the wires look damaged or disconnected, but if i do wiggle the wires the right way (and poke my tongue out in the right direction) the phone sometimes works again, but will stop working again some time later. So seems like a problem with the jackpoint.

I took the covers off some other jackpoints in the house to see how it should look, but they were all wired differently.

The one that is causing the problem has 4 wires connected separately, 2 on each side.

If i remember i'll post a photo later for anyone interested.

If you look at the wires and they are different (sheath colour), you might find that the copper conductors are different diameters. If you terminate different sized conductors into one punch-down terminal you are asking for trouble. The real fix is to use some 3 or 4 port grease filled insulation displacement connectors to join the wires together and then just punch one wire into each terminal on the jack.

To be honest stripping then off twisting them all together (instead of the IDC connectors will also work.

I think it will be a BT jack which have 3 terminals on each side, the wires he said are seperately connected, I take that as being in different terminals

Me not reading his post properly...

I have edited it with:

I just reread your post....since you have 4 wires connected it is probably a 2 wire jackpoint (does it have a "2" or "2C" on the front?) if so you can move the wire giving you trouble to any of the other slots on the same side

Matthew