Hi All,

Just thought I'd share my recent slingshot experience with you.

24th November I signed up for their Naked broadband plan here in Glendowie, Auckland. They double checked and it was available, so great.

After 10 working days I gave them a call, so see where we're at, as I had not heard anything, and no broadband. They told me it was prob a holdup at Telcom and should check back in a couple of days. So I did. Tha's basically the message I got in the next 2ish weeks. Then they finally told me (after I called again, even as they promised to call me as soon as they had an update) that they gave telecom the wrong address. Oh well, mistakes happens so try #2.  Same thing really, promises to be called back by their provisioning team (which I think only exists on paper, as never got a call). Even after having a good chat with "team leader" John, who said to take ownership and call me back in 2 days no matter what for an update...  no go...  

So, after prob another week I heard (after me calling them of course) that there were no more available slots available in the area, so had to wait untill someone moves or cancels broadband. Got a bit frustrated here.

Just after christmas and new year, I called again as the status on my account changed (and did not hear anythying) and they told me that naked broadband was not available.  (this is about 1.5 months after my initial signing up). At this point I think I was promised to be called back about a dozen times.

So, the customer service man on the other line happily told me that a phone+broadband was still available, and he could set it up right now... how nice. I told him I'd expect some form of compensation first, as their track record so far was not good. He really wanted to sign me up first, and then it would be sorted out, but I was not going to fall for that. He was going to ask his team leader and was going to be called back (and of course I told him that I was not quite convinced it was going to happen, and surprise surprised it did indeed not happen.

So I called back today for the last time. Explained the whole thing AGAIN, and got a lot of understanding (as they do...), but the best they could do was give me one month free, which was a pretty damn good deal he said.  I was willing to sign up, with no free nothing, when they waived the 12 month contract as I just completely lost trust win their willingness to help a customer. This was not possible for a whole bunch of reasons so I am now still without broadband and joining with xnet :)

Oh, the last guy also told me that "we never call people back at slingshot"  that kinda did it for me...

So I thought this might help anyone who is thinking of signing up with slingshot, but not sure.. DO NOT DO IT!!!!  Even my friends who are one it say the service is ok, but customer service is diabolical.  I never got any call/email or anything from them during my signing up time. Even their team leader promised but did not do it. 

I honestly have NEVER experienced such a bad customer service.

xnet was very very helpfull on the phone. Even gave me his direct number so I did not have to explain myself again when I was ready to sign up.  Hopefully they can deliver.

Cheers
Johan