Was looking for a screen protector for my Ideos X5 and went to the 2degrees store in Te Awa at The Base in Hamilton. Saw that they only had one type of screen protector in stock and asked the sales assistant about whether it would be suitable for the X5. She read the product details and said “it says it’s for smartphones as well so it should be fine”. Decided to not ask her to open the packaging so that I could check for myself since she seemed sure that it would fit my X5 (big mistake). Bought it, then discovered that it was way too small for the X5 (packaging was misleading as the actual screen protector was much smaller than the packaging). Asked for a refund and was told that they can’t do refunds (which is an issue in itself as I've never been to a store that couldn't do refunds).

Sales assistant also tried to say that she never said that it would be suitable for the X5 and that she didn’t mislead me even though I had explicitly stated my concerns about whether it would be suitable for my X5 phone and asked for her opinion. She also talked about how she bought the exact same screen protector for her phone and it was the right size, then compared her phone with the X5 and said it should be fine as they are a similar size (which was completely irrelevant as her phone display is much smaller than the X5 display, furthermore the bought screen protector isn't even big enough for the display part of the X5 let alone the face of it).

This was a breach of the Consumer Guarantees Act (goods will be fit for any particular purpose named by the consumer) but I decided it wasn't worth pursuing further as the sales assistant was being very avoidant and it would probably be too much effort for $10. Not happy at all though. Won’t be buying from the Te Awa 2degrees store ever again which is a shame as I had been there before and gotten great customer service.


Has anyone else ever tried to get a refund from the 2degrees store in Te Awa?