HI NakedMoleRat, I hvaent said it was anything but our problem, my concern is the service. I'm working with the team at the moment to see what can be done, note this is not a regular occurance.
Pricing is a major driver I know but the quality of service is what drives people to a company or away from one and what drives me.
The 2Degrees team on Geekzone are really good, they reviewed the call and understood where I was coming from. My daughters learned her lesson I'm sure if it ever happens again she will need to live with it.
good result for you but agree with most of the other posters and certainly don't see your reaction as being inline with what happened but you got something for nothing , well done.
Hypothetical, but if it was a one off mistake by the customer 2degrees doesn't loose much by sorting this out.
I had an issue once when the Podcasts app was really average and burnt through my data causing a massive bill. The fault was with Apple and their poorly designed app meaning when I had mobile data switched off it still used mobile data to sync... While 2degrees didn't wipe the whole bill they reduced it by a little even though it wasn't their fault at all!
On the flip side I have heard of stories where customers who dig their heels get crap service and IMO sometimes people get the service/run around they deserve... even if it isn't customer service "best practice" whatever that rubbish means :-P
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