Orcon's new vdsl unlimited plan is $110...I'm paying $119 for the same thing

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon's new vdsl unlimited plan is $110...I'm paying $119 for the same thing

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richms

28172 posts

Uber Geek

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Lifetime subscriber

#1240870 17-Feb-2015 14:32

Except that means you pay an extra 30 days of the old company. 5 or so days before is enough to cancel the cancelation if the new ISP cocks things up.

Richard rich.ms

NonprayingMantis

6434 posts

Uber Geek

#1240904 17-Feb-2015 15:09

richms: We only hear of the stuffups on the forums. Every day many many people sucessfully change ISP without issue.

Give orcon your 30 days and schedule the new ISP to change over in about 25 days or so. If you have a phone number that you want to keep you will need to port it over to 2talk or someone on the same day that the naked internet is supposed to go live. They let you choose a date but it has to be ages away. No same day porting like with mobiles.

you need to do it the other way around. If you give orcon notice before signing up with the new ISP then they will place a disconnection order on the line, and this will actually block the new ISP form placing their order.

always sign up with the new ISP first (30 days in the future if you need to give notice), then, only once you have the date confirmed should you contact existing ISP and tell them you are leaving.

FlameBeard

344 posts

Ultimate Geek

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#1240922 17-Feb-2015 15:28

Thats all good and well, however if the new provider decide to do a transition on the VDSL ASID, then there will be down time that you cannot get away from like when the tech changes the pairs from Orcon's to whoever you decide to join, the scenario you're describing only is relevant should the new provider choose to have a new install done, which there isn't any reason to, seeing as the wiring jobs i.e. Full Install have already been done by the previous ISP, its cheaper for them to just transition the ASID into their account.

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NonprayingMantis

6434 posts

Uber Geek

#1240923 17-Feb-2015 15:35

FlameBeard: Thats all good and well, however if the new provider decide to do a transition on the VDSL ASID, then there will be down time that you cannot get away from like when the tech changes the pairs from Orcon's to whoever you decide to join, the scenario you're describing only is relevant should the new provider choose to have a new install done, which there isn't any reason to, seeing as the wiring jobs i.e. Full Install have already been done by the previous ISP, its cheaper for them to just transition the ASID into their account.

huh? I am talking about a transition.

If you tell your current ISP you are leaving, and you haven't already got your new ISP to submit a transition order, then the current ISP will quite likley place a disconnection order on your line. The new ISP will then be totally unable to place their transition order because you cannot place an order on a line that has an open service order on it (in this case, the open service order is the disconection order).

If this happens, then the new ISP will not be able to even place their order until the disconnection is completed, which means it will be something like 5 days downtime to get the new connection provisioned.

If they are able to place the transition order (i.e. they haven't been blocked by an open service order), then the downtime will only be a few minutes.

FlameBeard

344 posts

Ultimate Geek

Trusted

#1240934 17-Feb-2015 15:45

NonprayingMantis:
FlameBeard: Thats all good and well, however if the new provider decide to do a transition on the VDSL ASID, then there will be down time that you cannot get away from like when the tech changes the pairs from Orcon's to whoever you decide to join, the scenario you're describing only is relevant should the new provider choose to have a new install done, which there isn't any reason to, seeing as the wiring jobs i.e. Full Install have already been done by the previous ISP, its cheaper for them to just transition the ASID into their account.

huh? I am talking about a transition.

If you tell your current ISP you are leaving, and you haven't already got your new ISP to submit a transition order, then the current ISP will quite likley place a disconnection order on your line. The new ISP will then be totally unable to place their transition order because you cannot place an order on a line that has an open service order on it (in this case, the open service order is the disconection order).

If this happens, then the new ISP will not be able to even place their order until the disconnection is completed, which means it will be something like 5 days downtime to get the new connection provisioned.

If they are able to place the transition order (i.e. they haven't been blocked by an open service order), then the downtime will only be a few minutes.

Aha I get what you're saying, you are indeed correct too! Sorry guys.

Snackos

243 posts

Master Geek

#1245020 23-Feb-2015 17:52

Ok, so I'm leaving. Really unhappy that I'm not able to get the same deal as new customers without being forced into a contract. It's not like they need to do anything, there's no tech visit or modem or anything. It's just a simple two second admin task in a computer somewhere. Ridiculous.

So to get this correct so Orcon don't screw me...

1) I sign up to the new ISP first, specify a date 30 days in advance?
2) Inform Orcon that I'm leaving in 30 days?
3) Everyone is happy?

If you leave half way through a billing cycle, do Orcon judge the full cycle?

richms

28172 posts

Uber Geek

Trusted

Lifetime subscriber

#1245022 23-Feb-2015 17:54

Also check with orcon about the final bill. they love to send people to collections which is why I will never use them again.

Richard rich.ms

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NonprayingMantis

6434 posts

Uber Geek

#1245024 23-Feb-2015 17:56

Snackos: Ok, so I'm leaving. Really unhappy that I'm not able to get the same deal as new customers without being forced into a contract. It's not like they need to do anything, there's no tech visit or modem or anything. It's just a simple two second admin task in a computer somewhere. Ridiculous.

So to get this correct so Orcon don't screw me...

1) I sign up to the new ISP first, specify a date 30 days in advance?
2) Inform Orcon that I'm leaving in 30 days?
3) Everyone is happy?

If you leave half way through a billing cycle, do Orcon judge the full cycle?

Yes, but don't do step two until your new ISp has confirmed the date with chorus

Pretty sure orcon pro rate the months bill

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