MyRepublic Doorknocker

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › MyRepublic Doorknocker

1 | 2

Nil Einne

469 posts

Ultimate Geek

#1655955 21-Oct-2016 19:49

From my own experience, MyRepublic door knockers clearly leave a lot to be desired IMO. Spark and Mercury edit: are far more professional. Also they seem to offer better deals then you can get online edit: which MyR don't seem to do. I'm not saying this is a smart marketing strategy, but IMO if you're going to do door knocking in the modern era, you should at least offer something more than you can get online otherwise I'd just sign up online. Actually in a similar vein, I did have a TrustPower guy who was trying to insist he needed to see a bill or know how much I'm using to be able to tell me if his rates were better. He had trouble accepting just comparing the rates would probably be enough. I appreciate if the daily is more and the fixed is less or whatever it can get complicated, but this wasn't the case here as I expected since Mercury offered me good rates (and without a contract/fixed term). There was further confusion because of the prompt payment discount, I was fairly sure mentally once you take it into account Mercury would be better but he wouldn't believe so I calculated both to show him. I think it helped that the rate I calculated for Trustpower was the same as what he actually had (I didn't know he had, he only came out with it later).

Speaking generally, I never seemed to encounter major speed problems since signing up in July on 100/50, except for some weirdness on Youtube and Steam videos which I'm not sure what the cause was. Edit: Mostly, Steam occasionally Youtube, but the weird thing was they seemed to happen even at like 4am. I think it must be because of the area I was in. I'm with networkn that compared to some other historic ISP speed problems, e.g. Orcon and Slingshot, they didn't really take that long to resolve. But I do agree their communication has been poor. Their support also leaves a lot to be desired, both in how long it takes to get through to someone, and their system in general. E.g. the broken ticket system. The fact that their after hours IVR is or was confusing. The fact that they only specify in one place that I saw that home office customers are entitled to the 24/7 business support.

loceff13

1065 posts

Uber Geek

#1655960 21-Oct-2016 20:00

Nil Einne:

From my own experience, MyRepublic door knockers clearly leave a lot to be desired IMO. Spark and Mercury. Also they seem to offer better deals then you can get online. I'm not saying this is a smart marketing strategy, but IMO if you're going to do door knocking in the modern era, you should at least offer something more than you can get online otherwise I'd just sign up online. Actually in a similar vein, I did have a TrustPower guy who was trying to insist he needed to see a bill or know how much I'm using to be able to tell me if his rates were better. He had trouble accepting just comparing the rates would probably be enough. I appreciate if the daily is more and the fixed is less or whatever it can get complicated, but this wasn't the case here as I expected since Mercury offered me good rates (and without a contract/fixed term). There was further confusion because of the prompt payment discount, I was fairly sure mentally once you take it into account Mercury would be better but he wouldn't believe so I calculated both to show him. I think it helped that the rate I calculated for Trustpower was the same as what he actually had (I didn't know he had, he only came out with it later).

Speaking generally, I never seemed to encounter major speed problems since signing up in July on 100/50, except for some weirdness on Youtube and Steam videos which I'm not sure what the cause was. I think it must be because of the area I was in. I'm with networkn that compared to some other historic ISP speed problems, e.g. Orcon and Slingshot, they didn't really take that long to resolve. But I do agree their communication has been poor. Their support also leaves a lot to be desired, both in how long it takes to get through to someone, and their system in general. E.g. the broken ticket system. The fact that their after hours IVR is or was confusing. The fact that they only specify in one place that I saw that home office customers are entitled to the 24/7 business support.

They don't need to offer a better deal going door to door because they already get more attention that the likes of slingshot and voda which seem to send us a broadband offer letter every second week which we bin without opening.

richms

28191 posts

Uber Geek

Trusted

Lifetime subscriber

#1655961 21-Oct-2016 20:06

My issue is that they have to offer something better than the others to make swapping worthwhile. The door knockers seem to be price focused blabbing on about discount for going on a contract. Well sorry, I am not on a contract now so if I was to go on a contract it would have to be for much more than a little bit off for a few months. Orcon has the right idea with a xbox, but that isnt enough to have me forgive the last time I was with them.

Richard rich.ms

Nil Einne

469 posts

Ultimate Geek

#1655967 21-Oct-2016 20:42

loceff13:

They don't need to offer a better deal going door to door because they already get more attention that the likes of slingshot and voda which seem to send us a broadband offer letter every second week which we bin without opening.

MyRepublic used to seem to send an email every week or two. Maybe they still aren't don't really pay much attention anymore. Probably should cancel that, but never bothered to. Worse is I received a call about 2 weeks ago from their marketing from a request I left on their website. I presume this was from 2-4 years ago when I asked them to notify me when fibre was available which it has been since ~January and I'm signed up to them since June, with the same mobile listed as my primary contact. I understand for privacy reasons, door to door knockers often aren't provided with details of who's an existing customer. But I would have thought internal marketing should have that info. I received another call today, I think it's possibly the same thing. 2degrees or Vodafone did take until April or something to call me, but MyRepublic over 6 months after fibre was available must take the cake. (I asked many ISPs to notify me, surprisingly some didn't even I think.)

richms:

My issue is that they have to offer something better than the others to make swapping worthwhile. The door knockers seem to be price focused blabbing on about discount for going on a contract. Well sorry, I am not on a contract now so if I was to go on a contract it would have to be for much more than a little bit off for a few months. Orcon has the right idea with a xbox, but that isnt enough to have me forgive the last time I was with them.

For me, the $300-$360 (depending on plan) I would get is better than an Xbox I don't want even if the later is worth $500 or so. In some cases, it also means the amount saved makes up if I decide to break the contract. But to be fair, at the time they were offering a C9 router too which was better than what I had, I hoped would be good enough (so far it has been) and less of a hassle then trying to set up a PFSense box or Mikrotek or something and then adding UniFi as this pushed it from no or minor saving if I decided to break the contract, to saving probably $150+. (And $450 or so if I didn't break the contract.) It would IMO be good if MyRepublic reduced the fee for breaking contract after a year, perhaps to $200 or less. MyRepublic have seemed to offer a lot of junkish stuff minidrones, Google Cardboard etc. Also crap on their Gamer plans. (Okay I know some people love Razer stuff etc, but to me even as a gamer, they've overpriced marketing stuff.)

I do wonder if I should have signed up for the 200/100 plan. I believe if I'd done so, I'd now have gigabit for $57.49 rising to $114.99 when my 6 months end. Instead I now need to pay $119.99. Admitedly I'm not sure if I'm going to bother. It sounds fun, but most of the time 100/50 is more than enough and I won't notice the gigabit to make it worth the $15 extra let alone $20.

cadman

1014 posts

Uber Geek
Inactive user

#1699905 7-Jan-2017 16:06

mattwnz:

You need to get one of these to keep this people out

https://www.consumer.org.nz/articles/do-not-knock

I still get the odd person door knocking, but I just point to the sticker and they turn around.

I prefer to "Release the hounds..."

Lias

5589 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#1718379 10-Feb-2017 17:20

Still happening, and still ultra pushy.. I saw this from one of my friends a few minutes ago.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.

Coil

6614 posts

Uber Geek
Inactive user

#1718390 10-Feb-2017 17:50

qwertee:

I have got a sticker like that on my door.

Have seen a Vodafone rep walk up to the front door and leave.

Works for some people but not the religious groups as technically they are not selling stuff! but only their ideology.

cheers

I sell my atheism back to them and it seems to be a very effective repellent.

Usually ill get told im wrong or rude. Well right back at you mate! You walked onto my property doing that to me!

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

michaelmurfy

meow
13263 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#1718404 10-Feb-2017 18:36

They've visited me 3 times now - all saying the same things like "we're faster, cheaper etc" - they have no idea on what I pay for broadband :) The guy even went to the extent last time to say the router they provide will be better than what you've got - again, they have no idea...

They've stopped selling me the whole "your ISP is not giving you Gigabit" crap since the Chorus maps updated.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

Darren0

70 posts

Master Geek

#1718425 10-Feb-2017 19:50

michaelmurfy:

They've visited me 3 times now - all saying the same things like "we're faster, cheaper etc" - they have no idea on what I pay for broadband :) The guy even went to the extent last time to say the router they provide will be better than what you've got - again, they have no idea...

They've stopped selling me the whole "your ISP is not giving you Gigabit" crap since the Chorus maps updated.

That's pretty sweet, have wondered what the checker said if you were on a Gig plan.

Managed to get an RSP doorknocker to leave after saying he can offer me cheap internet after saying I get it for free.

1 | 2