I topped up my phone online yesterday, only thing I couldn't use was the App

catfood:

 

I haven't been able to top up my phone balance for five days now! Why wasn't any warning given?

 

If 2DegreesMobile were actually sincere about customer inconvenience then they would have provided free or debt/IOU calling to prepaid customers whose balances expired and couldn't be topped up during the planned upgrade period, especially when they didn't provide any forewarning at all, just a technical web page notification which nobody would normally see.

 

What an incredibly arrogant lapse in customer service to not provide any forewarning via sms and media outlets when such a long period of disrupted service was planned. Sure, this may well have been a huge and necessary upgrade but its roll out has been a joke and the only conclusion that can be drawn from this experience this that 2Degreemobile clearly don't feel any sense of responsibility or goodwill towards their prepaid customers.

 

Between 5PM yesterday and roughly 12PM today was the only period where you weren't able to topup. You can topup with the normal vouchers, online or by calling 201. Any packs that are due to renew will still go through, and you can add any new packs by texting the relevant messages to 233.

Where is this notion that topups have been down for five days coming from?

Edit: According to Facebook messages, they were giving out free minutes and data last night to those that were trying to topup but couldn't. So to be fair they have been doing right by the customers that have called them to see if any solutions were available, whereas the ones that haven't and just thrown their hands up in the air rightfully missed out.

The app is now pushing a message saying availability will be restored on the 23rd. However until this morning, the pop up message was noting availability would be restored on 22nd.

Reading between the lines, there appears to be a little bit of slippage to the time frames.  

All messages on the app, website and *100# now simply state "Check back tomorrow" rather than giving a specific date like they did previously (even after the updated it to say Thursday 23rd) - either it's confirmation it will all be up tomorrow, or something has gone catastrophically wrong and they have no idea when everything will be back.

I guess we will find out in the morning...

2Degrees should probably have advertised the service will be back on Wednesday - and omitted the date..

MrCurly:

2Degrees should probably have advertised the service will be back on Wednesday - and omitted the date..

We are still talking 2017?     

I tried to top up last night - was told tomorrow

Tried today (which was tomorrow) and got told to try tomorrow (same message)

I was able to use the other online top up method BUT it was not as flexible as the other system (the drop down box only gave $20, $25 and $30 options, I needed $26)

from facebook..

NTERNAL SYSTEMS UPGRADE - Updated 10:40 23 Feb

We are in the process of an internal systems upgrade and are experiencing some unexpected implementation issues, which we’re working on right now. We are really sorry for the inconvenience.

This is taking longer than we expected and it’s all hands on deck at the minute. In the meantime below is a reminder of what’s available and what’s not. Please note calling, texts and data are not affected and you can still top up, pay your bill, and buy value packs.

I don't mind an outage, as long as I'm not going to be penalized for missing my bill payment due date tomorrow.

I've tried to pay by internet banking but there's not enough space in the account number field to enter my number - it requires six 0's in front for some reason and I can only squeeze in five.

best to use your existing method rather than try something new.

moral of this story is, dont do massive system changes all at once.

GEOMAX:

 

best to use your existing method rather than try something new.

 

Yes I agree, but my existing method is paying through 'Your 2Degrees' and that's still down

Got the same problem, my subscription is due for payment tomorrow - but still no way to pay with card and the app.