Raise a support ticket using a different method then.

Wondering if this is someone trolling Geekzone. I don't think anyone could really believe what they're saying, particularly someone who can use phrases like "layer 3 access".

Really not sure what you want people to say here.

Teamviewer seems to be a regular tool used by MyRepublic for troubleshooting, so much so that they have an article on their website. If you don't want to use this tool, then either change provider, or contact them using an alternate method.

chrispa6e: Which is why I tried different machines routers browsers and patch cables before I called them.

You're aware of course that speedtest.net using a web browser will deliver incredibly inaccurate results on a 1Gbps connection? If you weren't then you need to be aware of this and there are a significant number of threads on here that discuss this very issue.

The real world reality is that in pretty much 99% of cases throughput issues on 1Gbps plans are related to internal network issues and/or hardware are nothing to do with the RSP or Chorus/LFC.

For something so inaccurate it's able to give incredibly consistent results across various servers don't you think?

... Whoops to new can't post links.

I realize speedtest.net doesn't give a perfect real world result and 1G/500 plan has a best effort of 2.5 in the retail space but, when my download drops to 200Mbps when I'm used to receiving 950 and my upload is still sitting around 520 there is a problem and it's not with my equipment when I have already done my own isolation tests removing everything that could be a contributing factor.

Now I don't know what Chorus splitters can handle but I have a fair idea what UFF ones handle and if a certain RSP or RSPs decide to upgrade the bulk of their top tier plans it is going to cause an issue in some places.

Now if my RSP isn't willing to entertain the idea cause the're worried about the cost of truck roll then I have no choice but to switch and pay the ETF.

I'm also not sure about how many of the senior members that operate on this forum actually work for RSPs but I suspect there is a byass, especially toward new members.

chrispa6e:

 

For something so inaccurate it's able to give incredibly consistent results across various servers don't you think?

 

... Whoops to new can't post links.

 

Consistency does not equate to accuracy especially for diagnostics.

If the CSR did "demand" access, then no, fair enough with your reaction.

If he requested access however, thats different - I work on a service desk for an IT provider and I quite often request access to the end users system, but advise them of the reason why, how and how long I expect to need it as well as keeping them on the phone so they can communicate any concerns to me.

Just sounds like to me the CSR needs some customer service skills more than anything.

chrispa6e:

 

I realize speedtest.net doesn't give a perfect real world result and 1G/500 plan has a best effort of 2.5 in the retail space but, when my download drops to 200Mbps when I'm used to receiving 950 and my upload is still sitting around 520 there is a problem and it's not with my equipment when I have already done my own isolation tests removing everything that could be a contributing factor.

You have *not* eliminated your own equipment from being the cause - and when I say "equipment" I'm also including your testing methodology.

Seeing results of 200 down / 500 up because you're accessing speedtest.net using a web browser are totally possible and do not indicate your RSP is fault or that there is a fault. It can simply show the flaws of using a browser based approach for testing.

What does the speedtest.net app show? This is the only accurate(ish) way of testing results.

How would you like this resolved?