Accidental roaming data blow-out on 2Degrees

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Accidental roaming data blow-out on 2Degrees - anything we can do?

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#2112382 22-Oct-2018 18:27

RunningMan:
Automatically uploading a bunch of photos taken on holiday each day would easily use 160MB/day.

Any decent app would have this disabled by default when roaming

John

surfisup1000

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#2112385 22-Oct-2018 18:36

Linux:
RunningMan:

Automatically uploading a bunch of photos taken on holiday each day would easily use 160MB/day.

Any decent app would have this disabled by default when roaming

John

With IOS, you can block 3g/4g network access for any individual app. But, if 3g/4g is not disabled for an app, there are no app level options to disable data when roaming. You can block roaming data at the entire IOS level, but not for each individual app.

Unless some apps actually check internally if roaming?

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#2112386 22-Oct-2018 18:38

surfisup1000:
Linux:
RunningMan:

Automatically uploading a bunch of photos taken on holiday each day would easily use 160MB/day.

Any decent app would have this disabled by default when roaming

John

With IOS, you can block 3g/4g network access for any individual app. But, if 3g/4g is not disabled for an app, there are no app level options to disable data when roaming. You can block roaming data at the entire IOS level, but not for each individual app.

Unless some apps actually check internally if roaming?

Would be on her S7, so not sure what the deal is on that version of Android - been a while since I have used it...

ANglEAUT

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#2112394 22-Oct-2018 18:58

Linux: ... 160MB is a quite a bit of background data

Actually; no, it isn't. One or two app updates over mobile data easily blow that out of the water. Also, have you ever tracked the usage of iPhone background data. OMFG!!!

We also don't know over what time period this happened. if this happened over seven days, then ±20MB a day is not that much.

Please keep this GZ community vibrant by contributing in a constructive & respectful manner.

Linux

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#2112399 22-Oct-2018 19:08

IcI:
Linux: ... 160MB is a quite a bit of background data

Actually; no, it isn't. One or two app updates over mobile data easily blow that out of the water. Also, have you ever tracked the usage of iPhone background data. OMFG!!!

We also don't know over what time period this happened. if this happened over seven days, then ±20MB a day is not that much.

It's 1 day worth the word used by OP is today $1600 worth

John

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#2112400 22-Oct-2018 19:09

I personally think that telcos should disable roaming access unless the customer has purchased a roaming package or specifically asked for it to be turned on and, in doing so, acknowledged the hefty casual use rates. I'm sure this used to be the case many years ago?

As others have suggested it wouldn't hurt to ask for a gesture of goodwill. If they say yes then you will probably still have to bear a few hundred dollars of cost but at least you will know that they value your ongoing business. If they say no then their T&Cs probably have you hook line and sinker, and you will want to just pay up and then take your business elsewhere.

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#2112404 22-Oct-2018 19:20

Should be 2FA setup before data roaming works

Reply ' Yes ' if you want to be screwed over paying $10 per MB of data and until you send a response no mobile data

John

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#2112405 22-Oct-2018 19:21

I feel for your wife.

Whilst I haven't been in the same situation, I have accidentally left mobile data enabled for Photos (iOS), and accidentally chewed through 500MB (from a few photos/4k videos) on my Spark roaming pack when in Melbourne once - oops

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#2112423 22-Oct-2018 19:47

Linux: Should be 2FA setup before data roaming works

Reply ' Yes ' if you want to be screwed over paying $10 per MB of data and until you send a response no mobile data

John

Would be a good way to do it, agreed.

riahon

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#2112428 22-Oct-2018 20:05

I made a mistake and drove too fast and got speeding ticket.
I made a mistake and bought a $300 tool on trade me which I probably will use once a year,if that.
I pay for my mistakes.

loceff13

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#2112431 22-Oct-2018 20:11

Is there any Telco data showing a rough estimate what they pay per MB on their own end in these situations?

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#2112454 22-Oct-2018 20:29

riahon: I made a mistake and drove too fast and got speeding ticket.
I made a mistake and bought a $300 tool on trade me which I probably will use once a year,if that.
I pay for my mistakes.

Neither of those are useful comparisons (this is a commercial issue not legal and a $300 tool can be sold back on TradeMe) and of course we will pay whatever 2Degrees say is owed when the final reckoning is had.

My point is only that it is too easy to rack up unreasonably large charges in error and I am hoping that 2Degrees see my wife and I as valued customers and might be prepared to cut us some slack in this instance and that if anyone had any suggestions on negotiating this, I would be grateful to hear them.

If not, then we are down $1600, case closed.

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#2112455 22-Oct-2018 20:29

loceff13:
Is there any Telco data showing a rough estimate what they pay per MB on their own end in these situations?

No way it's between the roaming partners

John

riahon

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#2112458 22-Oct-2018 20:34

There are road signs (sms notifications) that told me the peed limit. There is a road code which I passed (terms and conditions) which I am aware of the consequences of going to fast. It was too easy to just depress that accelerator that little too much and not pay attention to the speedo (usage meter)

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#2112464 22-Oct-2018 20:41

riahon: There are road signs (sms notifications) that told me the peed limit. There is a road code which I passed (terms and conditions) which I am aware of the consequences of going to fast. It was too easy to just depress that accelerator that little too much and not pay attention to the speedo (usage meter)

Labouring your original point doesn't change my previous reply to it.

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