Aredwood: Going off the terms and conditions posted above. Did you receive an order number and / or get an order confirmation before you phoned 2degrees to cancel the order?

As that policy reads as - we are happy to cancel orders for any reason if they haven't been processed yet. (fair enough as 2degrees wouldn't yet have done anything with the order).

But if the order is already processed, or part way through, then you can only cancel on compassionate grounds. Which I would interpret as something like you loosing your job, having serious medical problems etc. That would put you under hardship if you were forced to continue with the contract. (As 2degrees would have already incurred costs from 3rd parties by this point, so any cancellations at this stage would cause them a loss)

I don't regard buyers remorse as a valid reason to cancel. Especially in relation to reading the first sentence of the cancellation policy.


I fully agree that the time taken, multiple phone calls etc is still a shambles though. Which I guess would be to do with the 1st level CSRs maybe not having a proper process to refer the case to a higher level.

But unfortunately, the process for cancelling in process or fulfilled orders is almost certainly a manual process. Being close to Christmas means that key staff are more likely to be away on leave. Due to the GCSB and Huawei saga, there might be a higher number of cancellations than normal, which might be stretching the internal systems for processing cancellations.