Billed International roaming rates for calling NZ 0800 number with WiFi calling

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Billed International roaming rates for calling NZ 0800 number with WiFi calling

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Oblivian

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#2773714 7-Sep-2021 14:56

cisconz:

They are required if you are calling local to where you are though (In this example +1 for US)

Naturally.

And yet the example given, is for an NZ example. Under a broad, how to use when overseas banner. See where I'm coming from?.

My parents/grandparents would still use those instructions. Despite most of those 'in the know', confirming it's not required for local. More understandable if it said 'How to I make non-NZ number calls when I'm overseas?'

SaltyNZ

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#2773726 7-Sep-2021 15:15

Stu:

Nope, you don't need to muck around with numbers. That's not required for how VoWiFi works. The OP shouldn't have had the issue, and that's been acknowledged above by people in the know.

To call NZ you do need to use +64 rather than 0. This was a marketing decision based on the fact that if you are looking in local phone books, ads or whatever, they will advertise their numbers in local format. Therefore, the normal person could expect that dialling in local number format would connect to a local number, not an NZ number.

That said, if we successfully connected to a New Zealand toll free number (instead of some 800 area code US number that coincidentally happens to match the rest of the digits) then the call should have been free.

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#2773768 7-Sep-2021 16:21

@SaltyNZ Interestingly, from within NZ this doesn't seem to apply? I can, for example, call an Auckland number whilst connected via VoWiFi by dialling 09 (and not +649).

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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Stu

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#2773769 7-Sep-2021 16:21

Other than that, VoWiFi works (should work) as though you were calling from within NZ, regardless of where you are in the world. If you're using 2Degrees VoWiFi and are in the USA, and want to call a US number, you'll need to dial the full country code, etc.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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ztytian

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#2773770 7-Sep-2021 16:25

SaltyNZ:
Stu:

Nope, you don't need to muck around with numbers. That's not required for how VoWiFi works. The OP shouldn't have had the issue, and that's been acknowledged above by people in the know.

To call NZ you do need to use +64 rather than 0. This was a marketing decision based on the fact that if you are looking in local phone books, ads or whatever, they will advertise their numbers in local format. Therefore, the normal person could expect that dialling in local number format would connect to a local number, not an NZ number.

That said, if we successfully connected to a New Zealand toll free number (instead of some 800 area code US number that coincidentally happens to match the rest of the digits) then the call should have been free.

I believe 800 is also the US toll free range
I’ve also seen a few odd 888s but most of them seems to be 1-800 something

halper86

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#2773787 7-Sep-2021 17:02

ztytian:
I believe 800 is also the US toll free range
I’ve also seen a few odd 888s but most of them seems to be 1-800 something

Yep 1-800/1-8nn numbers are their toll free.
Now I am confused as @SaltyNZ you mentioned about the network getting confused also, but this could not happen as the prefix is 1 not 0.
Now I too believe this is a 2degrees problem.

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SaltyNZ

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#2773811 7-Sep-2021 17:55

Stu:

@SaltyNZ Interestingly, from within NZ this doesn't seem to apply? I can, for example, call an Auckland number whilst connected via VoWiFi by dialling 09 (and not +649).

We know what country you're in when you call, and if you call using local dialling format, we manipulate the number to call the country that you're in.

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#2773812 7-Sep-2021 18:00

Clever blighters. Must keep that in mind if I'm using a VPN!

People often mistake me for an adult because of my age.

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SaltyNZ

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#2773813 7-Sep-2021 18:03

halper86:
ztytian:
I believe 800 is also the US toll free range
I’ve also seen a few odd 888s but most of them seems to be 1-800 something

Yep 1-800/1-8nn numbers are their toll free.
Now I am confused as @SaltyNZ you mentioned about the network getting confused also, but this could not happen as the prefix is 1 not 0.
Now I too believe this is a 2degrees problem.

US toll-free numbers would be free to call if you were a US subscriber. But they aren't free to call from New Zealand any more than a New Zealand toll free number would be free to call for a US subscriber. Even though you are physically present in the US, you are logically connected to the New Zealand core, so all of your calls originate from New Zealand. This is the opposite to cellular roaming where calls originate in the visited location, and is also why we are able to offer your NZ calls at NZ rates even while overseas.

The 1 vs. 0 prefix is not relevant, as it is being consumed by our network where the national prefix is 0.

In most cases toll-free numbers are not diallable from outside the country anyway, so there's little point jumping to specific conclusions until I have seen the actual call details.

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SaltyNZ

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#2773815 7-Sep-2021 18:06

Stu: Clever blighters. Must keep that in mind if I'm using a VPN!

If you like, although there's no real advantage to doing so since you're going to pay NZ rates for NZ calls regardless. :-)

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#2773816 7-Sep-2021 18:12

Unless I call an 0800 number, apparently 🤣

But seriously, other than 0800 numbers, my phonebook is set up for international use.

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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SaltyNZ

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#2774470 8-Sep-2021 13:29

Good news everyone! We have discovered the problem and a fix has been put into the test environment ready for testing. Specifically, it was checking to see if you had dialled a shortcode from overseas to make it free, but forgot to also include toll-free numbers in the check.

It'll take a little while to percolate through to production but we will make sure anyone who was/gets caught by it is refunded.

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cisconz

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#2774499 8-Sep-2021 14:26

Awesome, quick question just for my understanding, how would calling 000, 911 or 111 work in this scenario of being overseas and on Wifi Calling?

Hmmmm

SaltyNZ

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#2774502 8-Sep-2021 14:30

cisconz:
Awesome, quick question just for my understanding, how would calling 000, 911 or 111 work in this scenario of being overseas and on Wifi Calling?

If you dial a number that the handset recognises as an emergency call, the handset will make a cellular emergency call unless there is no cellular signal. So, you should be connected to local emergency services.

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