A very interesting response. I don't take this as being rude. No problem there.

I just cannot get my head around any company that makes it dam near impossible to contact someone in their accounts department.

I ran a business for 30 years where ALL phone calls were answered LOCALLY by a live English-speaking person.

I had customers whom I respected, their business was important. I feel companies like Vodafone, 2degrees, and many computer companies just think a robot or in many cases overseas answer services are OK.

Anyway, my response about FAIR GO was only aired after nearly three months of frustration.

All good now. Problem solved.