Significant Drop in Speed

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snnet

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#424504 6-Jan-2011 01:19

networkn: Interestingly enough I was a big proponent of them splitting telecom up, but working in the IT industry and seeing what getting an adsl line provisioned is like now, and how much harder and less reliable everything is, I wish they had left it alone. At least in the "bad old days" at least you could get reasonable service from Xtra :) Now everyone is equally crappy.

Sorry, that's just your opinion! My connection is -perfect-!

networkn

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#424551 6-Jan-2011 09:55

I think you misunderstood, I meant that since chorus are a separate entity everyones service levels have dropped, now even xtra has trouble getting timely and efficient resolution to issues that involve people like chorus. Before they got preferential treatment.

nigelj

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#424555 6-Jan-2011 10:13

networkn:
I think you misunderstood, I meant that since chorus are a separate entity everyones service levels have dropped, now even xtra has trouble getting timely and efficient resolution to issues that involve people like chorus. Before they got preferential treatment.

I've found Chorus to be quite prompt, a complete landline/ADSL outage was resolved by Chorus techs w/in about 4 hours of logging the fault and assuming Chorus are the guys that still have to do the grunt work for Churns etc, about 5 hours from confirming the details with Orcon for an Actrix->Orcon churn (both Telecom Wholesale though so they may have something to do with it).

It's likely that Chorus are prioritising cabinet/exchange upgrade work, over complete outages/administrative work (churn, new connections etc) over partial/degradation faults. Instead of Telecom work over other Service Provider's work.

I sympathise with the drop in speed, it's horrible, I've experienced it before, but a drop in speed is far better situation to be in than no service at all (unless it's so bad it's about the same, in which case it really should be called a complete outage).

networkn

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#424558 6-Jan-2011 10:17

I think you would be the exception not the rule. I spend a lot of time talking to ISP's each week and without fail they are all saying things are MUCH MUCH worse than they were before. I have also had a number of experiences myself.

richms

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#424597 6-Jan-2011 11:49

nigelj:
networkn:
I think you misunderstood, I meant that since chorus are a separate entity everyones service levels have dropped, now even xtra has trouble getting timely and efficient resolution to issues that involve people like chorus. Before they got preferential treatment.

I've found Chorus to be quite prompt, a complete landline/ADSL outage was resolved by Chorus techs w/in about 4 hours of logging the fault and assuming Chorus are the guys that still have to do the grunt work for Churns etc, about 5 hours from confirming the details with Orcon for an Actrix->Orcon churn (both Telecom Wholesale though so they may have something to do with it).

I dont think that even goes to chorus as telecom wholesale is the purchaser of stuff off chorus, so no chorus involvement there.

The last 2 times I have been involved in getting chorus out to look at external cabling issues via an ISP (both residential connections) they have been quick and efficient.

Any another thing, why would telecom have spend loads on making a more streamlined ordering and provisioning system for wholesale when they have constantly had the threats of separation looming. Now that is probably happening and they know how etc, then it makes sense to invest in more development time. But before without knowing what busy body commerce commission would be wanting, any money spent would probably be wasted.

Richard rich.ms

lummie

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#426670 12-Jan-2011 22:36

We have been with Orcon for two weeks first few days speedtests and downloads could get around 18Mb/s now most of have seen it in the early morning is around 12 or so max, evenings get anything between 3-5. Whats the point of having a 100Gb cap sometimes.

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