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Professional Forum Lurker
GH33: Customer support depends on the person on the other end most of the time.
xarqi: I'm leaving 2 degrees.
The short version is that on two occasions my credit has been "evaporated".
Once was an odd quirk. I transferred from Vodafone and got a $20 credit for doing so that expired within a week. Despite their best efforts they couldn't or wouldn't address this.
Once, the recent deal-breaker, arguably it was my fault, but 2 degrees could have prevented or remedied it.
I'm a very very light user, seldom using more than the $20 per year minimum "top up" amount. I got a txt a couple of weeks ago saying that my account was going to expire in a month unless I topped up. At this stage my credit was still about $33 (some of it over a year old!). I called to see what my options might be, particularly if receiving credit transferred from someone else would keep the account alive. It wouldn't, but I was given a fairly good idea of on-selling the credit I didn't need instead.
All of which was irrelevant as it happened, because by that stage, a week or so after receiving the warning txt, and with at least two weeks to run until the account expiry, my $33 credit had already evaporated.
Reason? The txt message was about account expiry, not credit expiry. It seems that no warning message of credit expiry is sent and it is entirely my responsibility to keep track of this. No accommodation was possible. They just took my money.
Vodafone are already in my bad books, so I'm off to XT as soon as I can sort out which phone to get - I'm thinking 'Android'. That's another story. It seems that nobody will state categorically whether some features will work; nobody has live demonstration phones to try; nobody allows for a return if it doesn't work as hoped.
For example:
Me: "I want a phone that gives me GPS functionality without incurring data charges: what should I buy?"
Them: "The [brand][model] may do that but I can't be sure. We can't know everything about every model we sell, c'mon! No, sorry, we don't have one you can try, and anyway, GPS won't work in the shop. No, you can't buy one, try it yourself, and bring it back if it doesn't do what you want. No, you can't return it under the CGA because we have not said it is 'fit for purpose'. It's your call."
Contenders are the Huawei X1 (small low res screen; 802.11n; inexpensive so least to lose when some features just don't work); and the LG P500 (better screen; lousy support from LG; twice the price).
xarqi: @danielm8
Thanks for that - that was just one example though. I have several more.
As for GPS, I need it in the bush where there is no signal cover. Offline maps could perhaps be made to work and that'd be great. What threw me though was that I was told by Telecom that without network coverage a GPS phone would not even give me my current co-ordinates so I could look on a paper map. Staggering!
Also, I'm very low on the food-chain, and even $1 a day (and the risk of another $1/MB over 10MB) is more than I want to pay. I'm going with XT as I have a Telecom landline and can add it to my account with no monthly fee and no "top ups" to expire on me. Except in emergencies, any internet traffic from the phone will be via wifi.
xarqi:
Contenders are the Huawei X1 (small low res screen; 802.11n; inexpensive so least to lose when some features just don't work); and the LG P500 (better screen; lousy support from LG; twice the price).
blakamin:xarqi:
Contenders are the Huawei X1 (small low res screen; 802.11n; inexpensive so least to lose when some features just don't work); and the LG P500 (better screen; lousy support from LG; twice the price).
http://www.geekzone.co.nz/forums.asp?forumid=77&topicid=88995
Has ndrive too
blakamin: I ran the IMEI on telecom website and it says it works.
ES File explorer is the app for playing with lans
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