![]() ![]() ![]() |
|
Comms chap
2degrees
jonathan18: Similar problems here...
Yet again our phone line will not allow us to call particular numbers, and won't allow some others to call us. (And my parents, also Orcon customers, have exactly the same problem.) Not a good situation to be in when my job relies on me being able to receive phone calls!
I reported this fault on Friday. It's now the end of Tuesday (so four days later) and it's still unresolved, and I've had no-one from Orcon make contact with me to report where things are at.
It's taken three phone calls since last night, including waits of up to 34 minutes, to have call forwarding to my mobile finally enabled.
I've emailed Orcon asking to allow us to terminate our contract without financial penalty, considering their failure to provide adequate service; and/or to provide appropriate financial compensation for the same - for both us and my parents (who are nearly in their 80s, and aren't as comfortable as I am in sorting out this mess).
Considering we left Slingshot mainly due to their poor service, I'm disheartened to be contemplating leaving another ISP, especially when I had heard good things about Orcon prior to coming over, and did enjoy a honeymoon of a few months' good service before things turned bad...
---------------------------------------------------------------
Nebukadnessar
jonathan18: Similar problems here...
Yet again our phone line will not allow us to call particular numbers, and won't allow some others to call us. (And my parents, also Orcon customers, have exactly the same problem.) Not a good situation to be in when my job relies on me being able to receive phone calls!
I reported this fault on Friday. It's now the end of Tuesday (so four days later) and it's still unresolved, and I've had no-one from Orcon make contact with me to report where things are at.
It's taken three phone calls since last night, including waits of up to 34 minutes, to have call forwarding to my mobile finally enabled.
I've emailed Orcon asking to allow us to terminate our contract without financial penalty, considering their failure to provide adequate service; and/or to provide appropriate financial compensation for the same - for both us and my parents (who are nearly in their 80s, and aren't as comfortable as I am in sorting out this mess).
Considering we left Slingshot mainly due to their poor service, I'm disheartened to be contemplating leaving another ISP, especially when I had heard good things about Orcon prior to coming over, and did enjoy a honeymoon of a few months' good service before things turned bad...
bameron:jonathan18: Similar problems here...
Yet again our phone line will not allow us to call particular numbers, and won't allow some others to call us. (And my parents, also Orcon customers, have exactly the same problem.) Not a good situation to be in when my job relies on me being able to receive phone calls!
I reported this fault on Friday. It's now the end of Tuesday (so four days later) and it's still unresolved, and I've had no-one from Orcon make contact with me to report where things are at.
It's taken three phone calls since last night, including waits of up to 34 minutes, to have call forwarding to my mobile finally enabled.
I've emailed Orcon asking to allow us to terminate our contract without financial penalty, considering their failure to provide adequate service; and/or to provide appropriate financial compensation for the same - for both us and my parents (who are nearly in their 80s, and aren't as comfortable as I am in sorting out this mess).
Considering we left Slingshot mainly due to their poor service, I'm disheartened to be contemplating leaving another ISP, especially when I had heard good things about Orcon prior to coming over, and did enjoy a honeymoon of a few months' good service before things turned bad...
Hi Jonathan, I'm really sorry for lack of contact, that's definitely not good enough. Can you flick me a PM with your account details and I'll go prod someone with a sharp stick for you?
Cheers,
Cam
BJ42: Hi I'm new to the board,
I was prompted to research the forums to see if many people were having issues with Orcon's service.
I just saw Jonathon's post above and it seems we may have the same issue. I reported mine on 10 January and I'm still waiting for a resolution. I can't ring certain local calling numbers, and sometimes they can't connect to me.
This wouldn't really be an issue in the age of the cellphone but one of those numbers is my work, and the other is the family Doctor. I'm on call for work (emergency services) and I'm not sure how many call outs this fault has cost me.
At this point I'm considering moving ISPs and going to the TDR service. Its a shame really because I'm happy with net side of things.
I used to work line faults for Telecom in the 80's. Back then this level of service would have been considered outrageous. Now it seems you just gotta grin and bare it.
I'd be interested to know if this is a wider issue.
GZMCC. Lenovo Yoga C640. 8 gb Ram and 256Gb SSD, Cam Am Spyder 2016 F3 LTD. GoPro 5 Black, Samsung S22 Ultra, Huawei Watch D. Samsung S6 Lite Tablet, Amateur Radio Callsign ZL1CJH
talisker: It annoys me a bit when reps of companies do that in here - i.e. post a message in the thread saying could you PM me? It would surely be better for them to just PM the customer, otherwise it seems like they want everyone to see they're doing something. This isn't the time or place for marketing - go to the customer directly, provide great service, then they might possibly report back here on their positive experience. Actually when someone's been banging their head against a wall with customer service reps for weeks, then quickly gets a response when they go public in this forum, it's kind of a bad look anyway and probably something you should just keep between you and the customer.
psychrn: Comming in cold here.
Im a current Orcon Genius customer -im adding this as a disclosure.
Arent they adding a 2nd call centre shortly. Will this help??
Since we 1st joined up we had issues with support. But lately we have had no technical problems and no need to call up luckily by the looks.
|
![]() ![]() ![]() |