[Snap] Snap passwords not encrypted

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Snap passwords not encrypted

1 | 2 | 3

charsleysa

597 posts

Ultimate Geek
+1 received by user: 125

#983238 10-Feb-2014 11:41

Yes that is true, but we are also discussing the transit of PPP traffic in which the passwords are not encrypted so they route in which they travel is important as it is much more secure if Snap have a authentication server at the handover point, or securely VPN to the authentication server, before that unencrypted traffic hits the internet accessible network.

Regards
Stefan Andres Charsley

ubergeeknz

3344 posts

Uber Geek
+1 received by user: 1041

Trusted

Vocus

#983240 10-Feb-2014 11:49

Given in most cases, port authentication is used anyway, what would someone have to gain from stealing your PPP password? Seems like a lot of effort for very little.

edit: and of course the PPP traffic doesn't traverse the public internet, it's terminated to Snap or whichever ISP, and their auth server handles it.

charsleysa

597 posts

Ultimate Geek
+1 received by user: 125

#983242 10-Feb-2014 11:56

ubergeeknz: Given in most cases, port authentication is used anyway, what would someone have to gain from stealing your PPP password? Seems like a lot of effort for very little.

edit: and of course the PPP traffic doesn't traverse the public internet, it's terminated to Snap or whichever ISP, and their auth server handles it.

And herein lies the answer to why Snap haven't bothered giving you separate passwords for your account and PPP login.

Regards
Stefan Andres Charsley

timmmay

20859 posts

Uber Geek
+1 received by user: 5350

Trusted

Lifetime subscriber

#983293 10-Feb-2014 13:22

ubergeeknz: Given in most cases, port authentication is used anyway, what would someone have to gain from stealing your PPP password? Seems like a lot of effort for very little.

edit: and of course the PPP traffic doesn't traverse the public internet, it's terminated to Snap or whichever ISP, and their auth server handles it.

As far as I can tell Snap customers have one password. Interception is far less likely IMHO than it being hacked or used by staff - no matter how well you vet people you can get a bad egg. If people reuse passwords (which is stupid but common) that could lead to bigger issues. It could let someone else use my bandwidth, and if Snap has a good customer portal it could give access to my payment details, home address etc.

So while what you say is true to some extent, think a little wider.

ubergeeknz

3344 posts

Uber Geek
+1 received by user: 1041

Trusted

Vocus

#983296 10-Feb-2014 13:29

As I see it the problem here is twofold:

1. Users choosing their own PPP password - should be a secure password picked for them and provided to them, IMO
2. Using same password for account access - probably not a good idea, as has been established in this thread, PPP password is only *so* secure, by necessity.

mercutio

1392 posts

Uber Geek
+1 received by user: 134

#983313 10-Feb-2014 13:48

timmmay:
ubergeeknz: Given in most cases, port authentication is used anyway, what would someone have to gain from stealing your PPP password? Seems like a lot of effort for very little.

edit: and of course the PPP traffic doesn't traverse the public internet, it's terminated to Snap or whichever ISP, and their auth server handles it.

As far as I can tell Snap customers have one password. Interception is far less likely IMHO than it being hacked or used by staff - no matter how well you vet people you can get a bad egg. If people reuse passwords (which is stupid but common) that could lead to bigger issues. It could let someone else use my bandwidth, and if Snap has a good customer portal it could give access to my payment details, home address etc.

So while what you say is true to some extent, think a little wider.

i think you'll notice pretty quickly if someone is using your password, as there'll be a simultaneous session limit.

a good customer portal doesn't expose payment details, but may address. address is public knowledge though.

Dyson

Shop now for Dyson appliances (affiliate link).

timmmay

20859 posts

Uber Geek
+1 received by user: 5350

Trusted

Lifetime subscriber

#983325 10-Feb-2014 14:15

A good portal isn't vulnerable to SQL injection either, but that little trick hacks websites every day. Even if the credit card data isn't exposed in a portal it could still be sitting in the database, and could be discovered using simple SQL injection type techniques.

eXDee

4033 posts

Uber Geek
+1 received by user: 1070

Trusted

#983433 10-Feb-2014 16:30

mercutio:
timmmay:
ubergeeknz: Given in most cases, port authentication is used anyway, what would someone have to gain from stealing your PPP password? Seems like a lot of effort for very little.

edit: and of course the PPP traffic doesn't traverse the public internet, it's terminated to Snap or whichever ISP, and their auth server handles it.

As far as I can tell Snap customers have one password. Interception is far less likely IMHO than it being hacked or used by staff - no matter how well you vet people you can get a bad egg. If people reuse passwords (which is stupid but common) that could lead to bigger issues. It could let someone else use my bandwidth, and if Snap has a good customer portal it could give access to my payment details, home address etc.

So while what you say is true to some extent, think a little wider.

i think you'll notice pretty quickly if someone is using your password, as there'll be a simultaneous session limit.

a good customer portal doesn't expose payment details, but may address. address is public knowledge though.

Careful with dismissing data like address and other details as 'public'. While these can be very easy to get ahold of, if you gained several accounts worth of data with names, addresses, phone numbers, dates of birth, it allows a very easy starting base for fraud and social engineering attacks.
Just look at any of the high profile chained social engineering attacks where one company deems something 'public' and others consider it information to verify identity.

Snap's account portal shows account name, phone number, account number, billing email, direct debit info and account. You can obviously also access the primary email address attached to the account, and all the internet/voip self management tools too.

Not that I'm jumping into this debate, just adding a comment in regarding the value of such information.

timmmay

20859 posts

Uber Geek
+1 received by user: 5350

Trusted

Lifetime subscriber

#983504 10-Feb-2014 17:40

A one or two character twitter handle was recently lost due to social engineering, paypal gave out the last four digits of a credit card and that was used to do all sorts of things.

1 | 2 | 3