Talk to just about any isp customer and you will hea similar things.
1. Long waits
2. Bad communicatoons
3. Frustration with muckups and resolutions
4. High staff turn over leading to muppets on the front line help desks
The industry has companies who regularly rank at the bottom of the consumer satisfaction and trust lists.
as an industry we can do better. If there wernt suvh big mono polies by chorus and enable etc we would possibly see better services.
its not dishonest for me to express an opinion. It is however rude to accuse someone of being dishonest.
»there are so many variables with fibre that dates are impossible to commit to,
I disagree. If fibre is outside a buikding with a tail ready to terminate then what is so hard about agreeing to a date to have tech turn up with a fibre router in hand and installing it as and when agreed.
its basic project management not rocket science.
nunz: »there are so many variables with fibre that dates are impossible to commit to, I disagree. If fibre is outside a buikding with a tail ready to terminate then what is so hard about agreeing to a date to have tech turn up with a fibre router in hand and installing it as and when agreed. its basic project management not rocket science.
You'd think so but often the problems start with digging the hole. You dig a hole to get the fibre in to the building and find the duct isn't where it is meant to be or it is blocked or already in use for another customer. As the hole gets closer to the building you hit something that shouldn't be there.
The civil works (all the physical stuff) can go off track for any number of reasons.
Once the fibre is in the building it should be a lot more predictable.
nunz: »there are so many variables with fibre that dates are impossible to commit to, I disagree. If fibre is outside a buikding with a tail ready to terminate then what is so hard about agreeing to a date to have tech turn up with a fibre router in hand and installing it as and when agreed. its basic project management not rocket science.
You'd think so but often the problems start with digging the hole. You dig a hole to get the fibre in to the building and find the duct isn't where it is meant to be or it is blocked or already in use for another customer. As the hole gets closer to the building you hit something that shouldn't be there.
The civil works (all the physical stuff) can go off track for any number of reasons.
Once the fibre is in the building it should be a lot more predictable.
It wasn't a fibre install, it was ADSL! Upgrading to fibre is the next stage (and hopefully not the subject of a future post).
nunz: Talk to just about any isp customer and you will hea similar things. 1. Long waits 2. Bad communicatoons 3. Frustration with muckups and resolutions 4. High staff turn over leading to muppets on the front line help desks
The industry has companies who regularly rank at the bottom of the consumer satisfaction and trust lists.
as an industry we can do better. If there wernt suvh big mono polies by chorus and enable etc we would possibly see better services.
its not dishonest for me to express an opinion. It is however rude to accuse someone of being dishonest.
Once again not a single issue above is industry related, it's related to individual provider(s).
one of the things that is the cause of a lot of problems is the layers and layers of middlemen involved.
You want a new connection. You contact your ISP. Your ISP contacts Chorus Chorus contact Visionstream. Visionstream contact their Sub-contractor. The subby (hopefully) goes out to do the job on the right date at the right time.
That's so many places for stuff to go wrong, miscommunications, chinese whispers etc.
Dafman, i would hazard at a guess, to say your IT person tried to do yr job on the cheap, and only asked for a new connection. Not an install to the demark or a jack point. Are you running voip over the dsl line, as another guess, is you do not have a master filter installed either.
nunz: Talk to just about any isp customer and you will hea similar things. 1. Long waits 2. Bad communicatoons 3. Frustration with muckups and resolutions 4. High staff turn over leading to muppets on the front line help desks
The industry has companies who regularly rank at the bottom of the consumer satisfaction and trust lists.
as an industry we can do better. If there wernt suvh big mono polies by chorus and enable etc we would possibly see better services.
"any isp customer"? Put up proof of this outlandish claim.
Generally, most of your above claimed problems have a lot to do with one or both of the following:
1. Picking an ISP based on price
2. Picking an ISP because they are a big name provider (and therefore can do no wrong)
There are certain ISP's who's clients I refuse to spend time on (fixing their issues). If they want to cheap out, why should I subsise them?
WFH Linux Systems and Networks Engineer in the Internet industry | Specialising in Mikrotik | APNIC member | Open to job offers
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