So annoyed with orcon

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#2695470 20-Apr-2021 22:07

This looks awfully like the end of a hybrid cat5e/fibre, and looks like it might have 'FIBER' written on it:

Good to hear it's apparently sorted.

wickedlolipoo

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#2695474 20-Apr-2021 22:18

SomeoneSomewhere:

This looks awfully like the end of a hybrid cat5e/fibre, and looks like it might have 'FIBER' written on it:

Good to hear it's apparently sorted.

I wouldnt say sorted not until the tech comes at least.

Just wondering for new builds should all patch panel look like this?Like wires hanging inside ... then its up to the chorus tech to sort it out?

I don't own several properties so don't have a comparison what a cabinet/panel looks like.

SomeoneSomewhere

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#2695477 20-Apr-2021 22:26

Ah, I didn't read that well enough and thought you had a text saying they'd actually installed an ONT.

It varies depending on what you paid for. Normally, you'd leave the chorus tech one wire - anOptiCat5e, which they terminate into the ONT when they install it.

The blue cat5/6 cables should generally be terminated onto a punch-down block, but for people who want to save money we sometimes just leave the far end in the wall not terminated, and them coiled up in the box. You can then either DIY or get someone to fit off only the jacks that you want. Either way, you still need to provide a network switch.

Coax cable is dying, but generally we'd probably just put plugs on it (if that) and leave it. No point installing a splitter if you haven't also gotten an aerial or dish installed.

Wheelbarrow01

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Chorus

#2695498 20-Apr-2021 23:04

The situation is almost as I predicted. There used to be a single dwelling with an ONT at this location. That dwelling was demolished, the section subdivided and 14 new residential lots created. In that process something has gone wrong, and the old intact ONT record has been incorrectly attributed to the OPs newly created street address where the old house (and ONT) once stood.

I have advised the OP that I will get this all fixed up tomorrow (including instructions to his RSP). Once the records are fixed, a new full install order with tech visit will be arranged. The good news is the developer has already had fibre duct reticulation from the main road to each new unit completed, so the install should be quite straight forward - pretty much just install the ONT and blow the fibre through from the cabinet.

[EDIT: Added extra detail]

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

cyril7

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#2695631 21-Apr-2021 07:07

Hi, so sounds like Wheelbarrow has sorted Chorus's end out, but with respect to that cabinet, yes I have put a ONT in a 14" before, its tight but will easily fit, and a small Hex Mikrotik router will fit just fine if you want the router in there as well.

In this case it looks like its a small apartment (one of 14 Wheelbarrow reports), so I guess just a router/AP will be installed at the end of one of the cat5e runs (near TV I guess) and that will be the entire network with the ONT hidden away in the inwall.

You will need to have that power point re positioned so its on the rear of the panel facing out.

Cyril

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Geekzone

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#2695636 21-Apr-2021 07:18

@Wheelbarrow01:

Thank you for checking this out and arranging things.

wickedlolipoo

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#2698320 26-Apr-2021 18:59

cyril7:
Hi, so sounds like Wheelbarrow has sorted Chorus's end out, but with respect to that cabinet, yes I have put a ONT in a 14" before, its tight but will easily fit, and a small Hex Mikrotik router will fit just fine if you want the router in there as well.

In this case it looks like its a small apartment (one of 14 Wheelbarrow reports), so I guess just a router/AP will be installed at the end of one of the cat5e runs (near TV I guess) and that will be the entire network with the ONT hidden away in the inwall.

You will need to have that power point re positioned so its on the rear of the panel facing out.

Cyril

Not quite sort out yet.

A fault technician came said they can't find the fibre line and told me the fibre outside our house is only wired to the house.

Another tech came tried hooking ip the fibre with the same issue.
A 3rd tech came out for another unit on our side said he can't pull the fibre out from a box below ground

Orcon just been instructed by chorus to run a new connection to my address.

I have no idea what they need to do so I'll probably call again tomorrow.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

snnet

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#2698321 26-Apr-2021 19:03

wickedlolipoo:
cyril7:

Hi, so sounds like Wheelbarrow has sorted Chorus's end out, but with respect to that cabinet, yes I have put a ONT in a 14" before, its tight but will easily fit, and a small Hex Mikrotik router will fit just fine if you want the router in there as well.

In this case it looks like its a small apartment (one of 14 Wheelbarrow reports), so I guess just a router/AP will be installed at the end of one of the cat5e runs (near TV I guess) and that will be the entire network with the ONT hidden away in the inwall.

You will need to have that power point re positioned so its on the rear of the panel facing out.

Cyril

Not quite sort out yet.

A fault technician came said they can't find the fibre line and told me the fibre outside our house is only wired to the house.

Another tech came tried hooking ip the fibre with the same issue.
A 3rd tech came out for another unit on our side said he can't pull the fibre out from a box below ground

Orcon just been instructed by chorus to run a new connection to my address.

I have no idea what they need to do so I'll probably call again tomorrow.

Do you mean they're saying they can't find the street fibre? Had this a few times, just have to keep pushing Chorus to get a spade out and look using their locators and plans

wickedlolipoo

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#2698326 26-Apr-2021 19:25

All the units on our side looks like this

A tech came our inspected and told me the fibre runs only to the house which I thought was weird and told me to call orcon to run a new connection order.

I spoke to the site manager and he said our fibre cables are located here

It's located just outside our front door.

A chorus tech at number 10 found this outside his front door and took it out and said he can't pull the fibre out to connect it to the house.
I am unsure what that means.

A tech at number 4 said something about a tech coming out on the 11th to do the work. What kind of work? Nobody knows..

All of us are with different ISPs as well which makes it quite difficult but I think at chorus end they would've received multiple orders in this address.

boosacnoodle

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#2698334 26-Apr-2021 19:49

Address issue notwithstanding, this really seems like something you should be raising with the developer. It seems like all of you will face the same issue. You may want to consider looking into wireless broadband in the interim, if connectivity is important for you.

snnet

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#2698354 26-Apr-2021 20:54

The developer doesn't usually run fibre right up to the premesis, they usually run it to the street and then chorus come in and blow fibre thru or pull thru with the draw wire you can see coming out of the white pipe... This conduit run and draw wire is normally done by the electrician or an engaged contractor who runs all services to the premesis...

sounds like more delay tactics, maybe they need to go and buy a hacksaw or something to shorten the lengths? who knows. Chorus ALWAYS run fibre from the street to the house and they know this. I don't get why it wouldnt also get picked up at scoping time though I am not surprised because I've seen it before

SomeoneSomewhere

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#2698356 26-Apr-2021 20:56

snnet:

The developer doesn't usually run fibre right up to the premesis, they usually run it to the street and then chorus come in and blow fibre thru or pull thru with the draw wire you can see coming out of the white pipe... sounds like more delay tactics

The builder, who is often the developer, gets sparkies to install the duct and draw wire from the street to the property.

If they did something like run the duct to the wrong corner of the property... problems.

snnet

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#2698360 26-Apr-2021 21:02

SomeoneSomewhere:

snnet:

The developer doesn't usually run fibre right up to the premesis, they usually run it to the street and then chorus come in and blow fibre thru or pull thru with the draw wire you can see coming out of the white pipe... sounds like more delay tactics

The builder, who is often the developer, gets sparkies to install the duct and draw wire from the street to the property.

If they did something like run the duct to the wrong corner of the property... problems.

Fair call if it is in the wrong place but they need to actually say that, not some cryptic rubbish.

All the ducts I run in it's always very very easy to see where to run it in from the street from the markers

If the developer has done the services, it's going to be the same area power and water [and gas if applicable] are run to

SomeoneSomewhere

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#2698364 26-Apr-2021 21:22

Honestly, most likely the end just got buried and they can't find it and don't know where it is. Someone covered it up when landscaping or doing the other services, or it wasn't tall enough to stick out of the ground.

wickedlolipoo

45 posts

Geek

#2698366 26-Apr-2021 21:29

I hope they don't need to dig up the driveway. If they do will chorus dig it up?

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