2degrees, $80mo for 1Mbps down, 0.04Mbps up 100ms ping, help !

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees, $80mo for 1Mbps down, 0.04Mbps up 100ms ping, help !

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TeaLeaf

6325 posts

Uber Geek

#1790252 27-May-2017 14:49

2degrees, sent you a PM, I think this customer deserves some kind of rebate due to being signed up to a 24 month contract and essentially having 6 months of unusable internet due to a mistake by 2degrees.....

hio77

12999 posts

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Lizard Networks

#1790965 29-May-2017 10:31

TeaLeaf:

2degrees, sent you a PM, I think this customer deserves some kind of rebate due to being signed up to a 24 month contract and essentially having 6 months of unusable internet due to a mistake by 2degrees.....

I'm not exactly seeing the mistake here tbh...

network is not preforming to par, that is a process that needs to be complained about and looked into.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

TeaLeaf

6325 posts

Uber Geek

#1801542 15-Jun-2017 13:58

Now due to them changing from VDSL2 to ADSL2+ the contact they signed for 24months with 12 months at $60, then $80 and has now jumped to $95 7 months into the contract.

Pretty piss poor 2 degrees. 6 months of unusable internet and now changing the contract due to a a change in technology to what should have been used in the first place after setting the customer up incorrectly.

TeaLeaf

6325 posts

Uber Geek

#1801552 15-Jun-2017 14:08

hio77:

network is not preforming to par, that is a process that needs to be complained about and looked into.

Absolute RUBBISH. Believe it or not, not all customers are CCIE Solutions Architects. You would be lucky in the rural community if half even knew what Download vs Upload meant vs Ping. Its not up to the customer to set up the connection correctly and check to see its done right, thats a process that should be in the procurement.

And then to change the contract on the customer due to the ISPs own mistake is just plain WRONG.

In all the large Telcos in Australasia Ive worked for, whether at Retail, Business or Wholesale Ive never seen a procurement process that doesn't test the connection after setup.

hio77

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Lizard Networks

#1801712 15-Jun-2017 20:14

TeaLeaf:

hio77:

network is not preforming to par, that is a process that needs to be complained about and looked into.

Absolute RUBBISH. Believe it or not, not all customers are CCIE Solutions Architects. You would be lucky in the rural community if half even knew what Download vs Upload meant vs Ping. Its not up to the customer to set up the connection correctly and check to see its done right, thats a process that should be in the procurement.

And then to change the contract on the customer due to the ISPs own mistake is just plain WRONG.

In all the large Telcos in Australasia Ive worked for, whether at Retail, Business or Wholesale Ive never seen a procurement process that doesn't test the connection after setup.

You have miss understood my statement.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

ripdog

548 posts

Ultimate Geek
Inactive user

#1801803 16-Jun-2017 00:21

I don't see what is controversial about 2degrees compensating for a long period of unusable internet if they were at fault. As I understand it, that's what TeaLeaf said happened.

Paul1977

5047 posts

Uber Geek

#1802103 16-Jun-2017 12:48

ripdog:

I don't see what is controversial about 2degrees compensating for a long period of unusable internet if they were at fault. As I understand it, that's what TeaLeaf said happened.

But the problem would have been resolved far sooner if it had been reported to 2D earlier. I understand that the customers in this instance are not technically minded, but you don't need to be to contact 2Degrees and say "hey, my Internet is so slow I can't use it".

It would be a different story if the problem had been reported earlier but taken 6 months for 2D to discover it was a mistake at their end.

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ripdog

548 posts

Ultimate Geek
Inactive user

#1802482 17-Jun-2017 08:14

Fair enough.

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