[Snap] 7 days termination

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] 7 days termination

1 | ... | 3 | 4 | 5 | 6 | 7 | 8 | 9

1923 posts

Uber Geek
+1 received by user: 138

#713224 6-Nov-2012 22:19

Previous whole page should be tagged as 'Answer'.

Cthulhu

4 posts

Wannabe Geek
+1 received by user: 4

#713226 6-Nov-2012 22:21

R'lyeh, yeah.

mattwnz

20519 posts

Uber Geek
+1 received by user: 4797

#713232 6-Nov-2012 22:32

I am not talking about this case, as I don't know enough about it, and they were possibly given a number of reasons for disconnection.

However generally speaking don't retailers have to give a reason for refusing service to someone if they ask for the reason? Otherwise I would have thought it could possibly be seen as discriminatory if you try to buy something and you are refused service without reason?

I am guessing that the OP could contact the TDR if they aren't happy, and they can look at the situation impartially.

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#713235 6-Nov-2012 22:38

mattwnz:
I am not talking about this case, as I don't know enough about it, and they were possibly given a number of reasons for disconnection.

However generally speaking don't retailers have to give a reason for refusing service to someone if they ask for the reason? Otherwise I would have thought it could possibly be seen as discriminatory if you try to buy something and you are refused service without reason?

I am guessing that the OP could contact the TDR if they aren't happy, and they can look at the situation impartially.

A retailer does not have to provide services if they don't wish to,

Snap has a valid reason and the TDR would be no value as the OP is no longer a customer of Snap

freitasm

BDFL - Memuneh
80657 posts

Uber Geek
+1 received by user: 41064

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#713238 6-Nov-2012 22:39

The OP needs to follow the TDR process. This involves a formal complaint, a response from Snap and if six weeks passes without a resolution THEN the OP is lodges a complaint to the TDR.

The process is explained here.

In any case I don't think a company needs to explain why they don't want to provide services or goods to anyone.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

AviZ

214 posts

Master Geek
Inactive user

#713239 6-Nov-2012 22:42

mattwnz:
I am not talking about this case, as I don't know enough about it, and they were possibly given a number of reasons for disconnection.

However generally speaking don't retailers have to give a reason for refusing service to someone if they ask for the reason? Otherwise I would have thought it could possibly be seen as discriminatory if you try to buy something and you are refused service without reason?

I am guessing that the OP could contact the TDR if they aren't happy, and they can look at the situation impartially.

contacted them the discussion was final.

however there was no warnings, no letters written to me or anything but giving many answers to the reason why just shows there is maybe one or two people doing this on their own back rather than confronting higher management about it.

im sure there was a better way to handle this case.

its only been 7 days after they cut my service, they have only sort of done the termination order to telecom wholesale.

however telecom said they dont see any orders on my asid

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

mattwnz

20519 posts

Uber Geek
+1 received by user: 4797

#713251 6-Nov-2012 23:02

johnr:
mattwnz:
I am not talking about this case, as I don't know enough about it, and they were possibly given a number of reasons for disconnection.

However generally speaking don't retailers have to give a reason for refusing service to someone if they ask for the reason? Otherwise I would have thought it could possibly be seen as discriminatory if you try to buy something and you are refused service without reason?

I am guessing that the OP could contact the TDR if they aren't happy, and they can look at the situation impartially.

A retailer does not have to provide services if they don't wish to,

Snap has a valid reason and the TDR would be no value as the OP is no longer a customer of Snap

Generally speaking, if you go into a shop and ask to buy something, and you are refused service, I think the shop are required to tell you why they refused to sell you something if you request it. I was having this discussion with someone this evening, and I agreed with you, and didn't think they needed to give a reason. But the person I was speaking to said it could be seen as being discriminatory, as you need to know the reason, as it could be due to race of colour or some other reason on those lines.

AviZ

214 posts

Master Geek
Inactive user

#713258 6-Nov-2012 23:05

just for other peoples kicks.

seeing the other 2 lines had better sync rates etc, they both have master filters fitted to those lines and mine dont
thus the low sync rate and noise on the line when picking up the phone.

mjb

996 posts

Ultimate Geek
+1 received by user: 67

Trusted

#713260 6-Nov-2012 23:07

AviZ: just for other peoples kicks.

seeing the other 2 lines had better sync rates etc, they both have master filters fitted to those lines and mine dont
thus the low sync rate and noise on the line when picking up the phone.

With that post, I'm now officially calling troll.

contentsofsignaturemaysettleduringshipping

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#713262 6-Nov-2012 23:08

AviZ: just for other peoples kicks.

seeing the other 2 lines had better sync rates etc, they both have master filters fitted to those lines and mine dont
thus the low sync rate and noise on the line when picking up the phone.

And you have known this for how long?

AviZ

214 posts

Master Geek
Inactive user

#713263 6-Nov-2012 23:10

johnr:
AviZ: just for other peoples kicks.

seeing the other 2 lines had better sync rates etc, they both have master filters fitted to those lines and mine dont
thus the low sync rate and noise on the line when picking up the phone.

And you have known this for how long?

for 3 years :D

couldnt be bothered in buying a master filter and fitting it :D instead i used them crappy inline ones.

Lego

Shop now for Lego sets and other gifts (affiliate link).

johnr

19282 posts

Uber Geek
+1 received by user: 2526
Inactive user

#713268 6-Nov-2012 23:17

I will let other Geekzone users respond to that!

sidefx

3775 posts

Uber Geek
+1 received by user: 1295

Trusted

#713269 6-Nov-2012 23:20

WHBT. WHL. HAND?

"I was born not knowing and have had only a little time to change that here and there." | Octopus Energy | Sharesies
- Richard Feynman

freitasm

BDFL - Memuneh
80657 posts

Uber Geek
+1 received by user: 41064

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#713270 6-Nov-2012 23:27

Snap is full of reason dumping you as a customer. In your other discussion you complained about your line and when asked about line condition and filter you said it was all taken care off.

We do not like trolls and soapbox here.

Banned.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

C0R3

33 posts

Geek

#713271 6-Nov-2012 23:28

AviZ:
johnr:
AviZ: just for other peoples kicks.

seeing the other 2 lines had better sync rates etc, they both have master filters fitted to those lines and mine dont
thus the low sync rate and noise on the line when picking up the phone.

And you have known this for how long?

for 3 years :D

couldnt be bothered in buying a master filter and fitting it :D instead i used them crappy inline ones.

Do you seriously not have anything better to do?

1 | ... | 3 | 4 | 5 | 6 | 7 | 8 | 9