What a drama over something so small.
My wife works for Kordia so as a staff perk she got a $40/month monthly credit off our broadband bill if we moved to Orcon. So we moved, we had a local landline number as well with Orcon genius plus I had a voip line with 2Talk.
What would happen is regularly we would have internet disconnections in the mid afternoons. We lived in Te Atatu Peninsula at the time. Quite often I would call up using my mobile as the voip would not be working and wait for ages, up to 20 minutes or more and of course I would give up in frustration.
I have a home office so I would regularly be there working and this issue did affect my business.
I learned to live with it and I would go for a walk, tether my iPhone or do something that did not require the internet as when I called I would be waiting for ages for Orcon support and my time was better spent doing something else.
So when we moved house, I cancelled my agreement with Orcon and changed to another supplier for two reasons.
1, Regular outages
2, When I called I would be waiting for ages so poor service
I was in a contract with Orcon and I got disconnection fee, and of course I called up and disputed the disconnection fees as I thought I should not pay if the service was not good.
It stuck, the bill was approx $150 at that stage, so I thought to myself fine, the monthly staff credit will cover it in a couple of months no problem.
Wrong, the staff credit was cancelled.
Now I have a $252.96 bill at Baycorp, I have disputed the bill with them but Orcon have replied that because I never sat around on the phone waiting for over 30 minutes to talk with a support person to attempt to resolve the issue, they did not acknowledge I had an issue and so can not offer any credit.
So now I am a little wiser, and will probably be a little poorer soon as if I don't pay Baycorp they will give me bad credit on me and my business.
Honestly I would not recommend Orcon for anything and if you do ever use Orcon make sure you never go into a contract.
