Hi all

I have been a Snap customer for a couple of years now. I moved to VDSL in August last year.

When it was first installed, the Chorus engineer installed an incorrect splitter at the DMark, and I was getting rubbish speeds, but all was fixed again after a week after a new technician came and fixed it all up.

At that time, I was getting 39meg down and 10 meg down. Speeds and the quality of connection was great.

There was an outage 6 weeks ago, when I called Snap they didn't know what the issue was, but said they would lodge a request with Chorus.

Connectivity came back by the evening. But when the modem synced, my download speed had changed to 29meg down but still 10meg up. I called Snap to ask why, they did a line test that took a day and when I called back they told me a peice of equipment had been changed in the cabinet. When I queried the speed test I was told that because the speed was above minimum specs, nothing else could be done.

5 weeks later and I notice my speed going slower again, and now find my download speed at 24.5 meg down and 10.meg up. Called Snap who did a 24 hour test and when I rang back, was told no issue with the line, so I could request a tech to come out but if there was no fault a fee would apply.

I'm feeling as no one is listening here. There is an issue. How could my download speeds have dropped so much? I almost now have half the speed I had when I originally signed up and the equipment at the exchange has changed but something is very wrong. I have a jack connection straight from the DMark point to the room.

I'm disappointed at Snap for not seeing the bigger picture, and for Chorus ignoring the issue. Customers are obviously nor important, I just want the service I had. This is rediculous and I can't change my service as I'm still under contract until August 2015.

Thanks for reading, hope to hear from some one soon, ignorance is not bliss...

Bash