[Snap] Different profile even on UFB?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Different profile even on UFB?

D1NZ

194 posts

Master Geek

#133734 31-Oct-2013 21:30

I had my fibre UFB live for 8 days now, I noticed this morning line quality droped from about 10ms to 2ms just after a IP change/ONT restarts maybe?

Does UFB has all sorts of different profile like vDSL has? and I am guessing it's all on auto like vDSL does as well?

If anyone could share some light on this matter would be very educational, Thank you.

PeterReader

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Geekzone

Lifetime subscriber

#925124 31-Oct-2013 21:30

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

Xternal

24 posts

Geek

#925233 31-Oct-2013 23:42

That ping drop is from changes made on snaps network this morning.

D1NZ

194 posts

Master Geek

#925531 1-Nov-2013 11:43

Xternal: That ping drop is from changes made on snaps network this morning.

Alright thx, just on that note you know what has been changed on snaps network?

yitz

2083 posts

Uber Geek

#925566 1-Nov-2013 11:50

D1NZ: Alright thx, just on that note you know what has been changed on snaps network?

I believe they were terminating Chch UFB connections in Wellington before.

RalphFromSnap

776 posts

Ultimate Geek

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Snap Internet

#925586 1-Nov-2013 12:12

D1NZ:
Xternal: That ping drop is from changes made on snaps network this morning.

Alright thx, just on that note you know what has been changed on snaps network?

Hello All,

We are currently going through a project of pushing out more BNG's (Border Network Gateways - Juniper MX routers) into our network which will, when finished, span into 20 towns around NZ (from the 6 town's we used to have in place) this will mean that if you are in one of the towns that we deploy network in your first hop in a traceroute will be lower than it may have been previously, however in real terms it wont make any difference to international latency. every town that has UFB either now or in the future will be covered by this.

The good thing about locally connecting users is that we are able to deploy the likes of CDN's and DNS infrastructure closer to the user, we can also peer with other ISP's who also choose to connect locally making those paths more efficient too.

We have been pretty heavily investing in our network in the past few years, and shortly we will be updating and documenting this on our website, but happy to answer any questions here too!

(and yes once this project is finished we will finally be able to support static IPv6 entry's on UFB/DSL!)

Thanks,
TheRalph

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

D1NZ

194 posts

Master Geek

#925609 1-Nov-2013 12:39

RalphFromSnap:
D1NZ:
Xternal: That ping drop is from changes made on snaps network this morning.

Alright thx, just on that note you know what has been changed on snaps network?

Hello All,

We are currently going through a project of pushing out more BNG's (Border Network Gateways - Juniper MX routers) into our network which will, when finished, span into 20 towns around NZ (from the 6 town's we used to have in place) this will mean that if you are in one of the towns that we deploy network in your first hop in a traceroute will be lower than it may have been previously, however in real terms it wont make any difference to international latency. every town that has UFB either now or in the future will be covered by this.

The good thing about locally connecting users is that we are able to deploy the likes of CDN's and DNS infrastructure closer to the user, we can also peer with other ISP's who also choose to connect locally making those paths more efficient too.

We have been pretty heavily investing in our network in the past few years, and shortly we will be updating and documenting this on our website, but happy to answer any questions here too!

(and yes once this project is finished we will finally be able to support static IPv6 entry's on UFB/DSL!)

Thanks,
TheRalph

Some great detailed informations there.
Much appreciated Ralph

Thank you

Noodles

487 posts

Ultimate Geek

#925662 1-Nov-2013 13:36

RalphFromSnap:

(and yes once this project is finished we will finally be able to support static IPv6 entry's on UFB/DSL!)

w00t! Do you guys blog about network improvements like this? I'm sure there are a few people here that would like a detailed view of what's going on.

Btw, the Snap network must be pretty good already, I get a lower ping to Orcon's QuakeLive servers than people on Orcon :)

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

Otagolad

364 posts

Ultimate Geek

#927506 5-Nov-2013 11:15

RalphFromSnap:
D1NZ:
Xternal: That ping drop is from changes made on snaps network this morning.

Alright thx, just on that note you know what has been changed on snaps network?

Hello All,

We are currently going through a project of pushing out more BNG's (Border Network Gateways - Juniper MX routers) into our network which will, when finished, span into 20 towns around NZ (from the 6 town's we used to have in place) this will mean that if you are in one of the towns that we deploy network in your first hop in a traceroute will be lower than it may have been previously, however in real terms it wont make any difference to international latency. every town that has UFB either now or in the future will be covered by this.

The good thing about locally connecting users is that we are able to deploy the likes of CDN's and DNS infrastructure closer to the user, we can also peer with other ISP's who also choose to connect locally making those paths more efficient too.

We have been pretty heavily investing in our network in the past few years, and shortly we will be updating and documenting this on our website, but happy to answer any questions here too!

(and yes once this project is finished we will finally be able to support static IPv6 entry's on UFB/DSL!)

Thanks,
TheRalph

Thanks for the update Ralph - I checked my ping when I got home last night and it is now 2ms, down from between 13-27ms previously.

dolsen

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#927512 5-Nov-2013 11:23

RalphFromSnap:
(and yes once this project is finished we will finally be able to support static IPv6 entry's on UFB/DSL!)

Thanks,
TheRalph

Cool.
Which leads into the next question - when will the project be finished :-)

danfaulknor

939 posts

Ultimate Geek

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Prodigi

#927573 5-Nov-2013 12:40

I'm still connected to WLG, guess Dunedin is still to come?

Also does this mean that if I'm connecting between two UFB connections in a town, will it take the more direct route? In theory the latency should be pretty awesome then?

they/them

Prodigi - Optimised IT Solutions
WebOps/DevOps, Managed IT, Hosting and Internet/WAN.

eXDee

4032 posts

Uber Geek

Trusted

#927659 5-Nov-2013 14:30

RalphFromSnap:
D1NZ:
Xternal: That ping drop is from changes made on snaps network this morning.

Alright thx, just on that note you know what has been changed on snaps network?

Hello All,

We are currently going through a project of pushing out more BNG's (Border Network Gateways - Juniper MX routers) into our network which will, when finished, span into 20 towns around NZ (from the 6 town's we used to have in place) this will mean that if you are in one of the towns that we deploy network in your first hop in a traceroute will be lower than it may have been previously, however in real terms it wont make any difference to international latency. every town that has UFB either now or in the future will be covered by this.

The good thing about locally connecting users is that we are able to deploy the likes of CDN's and DNS infrastructure closer to the user, we can also peer with other ISP's who also choose to connect locally making those paths more efficient too.

We have been pretty heavily investing in our network in the past few years, and shortly we will be updating and documenting this on our website, but happy to answer any questions here too!

(and yes once this project is finished we will finally be able to support static IPv6 entry's on UFB/DSL!)

Thanks,
TheRalph

Is this coming to hamilton too, and will it result in slightly lower latency to non UFB users too? Does this mean snap will also peer at HIX? Though not many use it, Waikato University (via Lightwire/Rurallink) does, as does FX Networks (who have a few other major Hamilton clients such as Wintec)

RalphFromSnap

776 posts

Ultimate Geek

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Snap Internet

#927970 6-Nov-2013 07:29

danielfaulknor: I'm still connected to WLG, guess Dunedin is still to come?

Also does this mean that if I'm connecting between two UFB connections in a town, will it take the more direct route? In theory the latency should be pretty awesome then?

Hi Daniel,

Dunedin is planned to happen by the end of this month along with many other South Island sites, latest updates are that the equipment is installed and just waiting final testing before a scheduled (non service impacting) upgrade. and yes when we have completed each area you will take a direct route, so if you are going from say your work at Snap in Dunedin to your home in Dunedin the latency should be really low.

For an update, just off the top of my head (I'll get a full list from the team rolling this out) we are rolling out local BNG access in the following areas, which match up closely with the locations where Snap has physical network servicing Business Customers. (I'll exclude major city's as they are already covered)

South Island

Nelson (Complete)
Blenheim (Complete)
Greymouth (Complete)
Ashburton (Complete)
Timaru
Oamaru
Queenstown/Cromwell
Invecargill

North Island

Whanagarei (Under Build)
Hamilton
New Plymouth (Complete)
Taupo
Tauranga
Napier
Masterton (Complete)
New Plymouth
Whanganui (Under Build)

Sydney is actual in this list for Australian customers too.

Re a blog, some of our NOC staff have blogs http://blog.hoff.geek.nz/ but as you have seen we have done a reskin on our website, it will be fulled with much more content over the coming months!

But happy to answer any further questions here!

Thanks,
TheRalph

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

Kraven

729 posts

Ultimate Geek

#927995 6-Nov-2013 08:59

I assume you mean...

Masterton (Complete)
?Palmerston North?
Whanganui (Under Build)

createcoms

18 posts

Geek

#934047 14-Nov-2013 19:42

RalphFromSnap:
But happy to answer any further questions here!

Will you join the HIX peer exchange?
http://hix.nzix.net/