Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




22 posts

Geek


# 66757 23-Aug-2010 10:27
Send private message

Oh man....I hope their customer service isn't always like this.

I signed up to the new uncapped plan last Friday the 20th, and had received no confirmation or estimated date etc.

Gave them a call today to see what the deal is, waited on hold for 30 minutes and got through to a rep. He could find NO details of my signup from the Friday on their system and acted like it was entirely my own fault. I explained how I spent 30 minutes signing up and going through it all, and I suggested that maybe their rep had done something wrong in not storing my details. He was pretty keen to act like it was all my fault saying "our system doesn't work that way you must not have signed up" etc.

After a wee bit of an argument, he told me he would sign me up again, only to hangup on me mid sentance. I had given him my cellphone number etc, but he didn't call me back....so I called slingshot again.

This time I got a lady saying their call volume is too high, and that I'm not allowed to sit on hold and wait for someone, they would just give me a callback this afternoon.

So now my SNAP internet is being canceled and disconnected, and Slingshot have no record of me signing up to them.

THANKS Slingshot, I hope this crap gets sorted today, and I hope this isn't a forboding sign of your customer service.

Regards,

An already disgruntled customer before I'm even connected!

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
263 posts

Ultimate Geek


  # 371414 23-Aug-2010 11:11
Send private message

Lol the basically the exact same thing happened too me when i signed up, there customer service is horrible infact after 2weeks im still waiting for there manager to call!!




Sign here




22 posts

Geek


  # 371417 23-Aug-2010 11:13
Send private message

ekud: Lol the basically the exact same thing happened too me when i signed up, there customer service is horrible infact after 2weeks im still waiting for there manager to call!!


Lol! I would have thought they would have been really onto it, seeing as they are stealing me from another ISP (aka the kind of customer they want).

Maybe not....

 
 
 
 


263 posts

Ultimate Geek


  # 371421 23-Aug-2010 11:22
Send private message

Yeah i had that same delusion lol there customer service is horrible, They all seem to argue with ya even tho they are in the wrong and they seem to pass the buck and bag out there fellow workmates for screwing up,




Sign here


262 posts

Ultimate Geek
Inactive user


  # 371471 23-Aug-2010 12:47
Send private message

Thought previous threads on Slingshots terrible customer service would've been an indication...

758 posts

Ultimate Geek

Trusted

  # 371527 23-Aug-2010 15:14
Send private message

signed up Thursday night via the website , no confirming date of when i be switched over from telecom but , i can log into my account on slingshot website , can you do that ?




Social Bitcoin meetup every 2 weeks in Hamilton PM me for details 




22 posts

Geek


  # 371531 23-Aug-2010 15:17
Send private message

cokeman2: signed up Thursday night via the website , no confirming date of when i be switched over from telecom but , i can log into my account on slingshot website , can you do that ?


Nope...

Spoke to a rep they said it will probably take a few days before I'm given an account number, and if I re-signup to guarantee it, it will probably cause a duplicate in their system (that they cant see me in) and muck everything up.

I guess I'll just call in a few days and see if I'm truelly lost or if im not!

4025 posts

Uber Geek

Trusted

  # 371549 23-Aug-2010 15:27
Send private message

And so it begins, before you're even on the plan. This is going to be interesting to watch.

 
 
 
 


2225 posts

Uber Geek

Subscriber

  # 371637 23-Aug-2010 16:43
Send private message

I've been with Slingshot for years and I have to say - the best experiences I have had with them are when I don't need to interact with them.




Handsome Dan Has Spoken.

2260 posts

Uber Geek


  # 371648 23-Aug-2010 16:48
Send private message

Handsomedan: I've been with Slingshot for years and I have to say - the best experiences I have had with them are when I don't need to interact with them.


Sounds like TelstraClear

2301 posts

Uber Geek

Trusted

  # 371659 23-Aug-2010 17:01
Send private message

Ive been with them all year and had mostly good responses from their CSRs and found them to be helpful, but have noticed two major themes that seem to repeat:
- CSRs not all being up to date with all their promos, thus unable to help you or give the wrong answers
- (from comments on GZ incl the OP) Problems with them not saving peoples details - this seems to happen far too often

94 posts

Master Geek


  # 371707 23-Aug-2010 17:54
Send private message

Yes there is something to be desired with their level of customer service; the ones I have spoken to seem to be clueless.

1163 posts

Uber Geek


  # 371719 23-Aug-2010 18:07

If their CS is so terrible why do people use them? Whats the point of complaining about their CS, when you already know what it is like from other peoples experiences. You get what you pay for.

22531 posts

Uber Geek

Trusted
Subscriber

  # 371760 23-Aug-2010 18:56
Send private message

I use them because they are cheap. CS may suck but to be honest they have been fine when I have used them prettymuch.




Richard rich.ms

111 posts

Master Geek


  # 371862 23-Aug-2010 21:51
Send private message

richms: I use them because they are cheap. CS may suck but to be honest they have been fine when I have used them prettymuch.


yep thats why i signed up with them they were cheap, their PHONE service is crap but dealing with them
online through twitter N here has been a help but that's not a good thing
having to come online to complain to get help pretty sad when you can't call and talk to someone

if i were you id keep searching other isp's I've only been with them since July 9th my first bill
is horrendous you gotta pay the bb within a cpl days of it being turned on until
your pay period comes along...
and even then you end up paying that plus double on your first bill at least thats what
happened to me, I paid 3xmonths worth of broadband & only had 1.5months of use
so all in all me canceling my telecom that was 10$ more a month but was FS/FS with good
CS to slingshot 10$ cheaper FS/slow upload, bad customer service paying 3x over what
I was told was NOT worth the change wish I had bout 200 bucks just sitting there to pay
for early termination i'd call them tomorrow and cancel
my homeline and bb & go back to telecom never had problems with them and
was worth a few dollars more

i suggest u read more of the feedback on here for answers..

22531 posts

Uber Geek

Trusted
Subscriber

  # 371867 23-Aug-2010 22:12
Send private message

Northland:
richms: I use them because they are cheap. CS may suck but to be honest they have been fine when I have used them prettymuch.


yep thats why i signed up with them they were cheap, their PHONE service is crap but dealing with them
online through twitter N here has been a help but that's not a good thing
having to come online to complain to get help pretty sad when you can't call and talk to someone

if i were you id keep searching other isp's I've only been with them since July 9th my first bill
is horrendous you gotta pay the bb within a cpl days of it being turned on until
your pay period comes along...
and even then you end up paying that plus double on your first bill at least thats what
happened to me, I paid 3xmonths worth of broadband & only had 1.5months of use
so all in all me canceling my telecom that was 10$ more a month but was FS/FS with good
CS to slingshot 10$ cheaper FS/slow upload, bad customer service paying 3x over what
I was told was NOT worth the change wish I had bout 200 bucks just sitting there to pay
for early termination i'd call them tomorrow and cancel
my homeline and bb & go back to telecom never had problems with them and
was worth a few dollars more

i suggest u read more of the feedback on here for answers..


Your money management isnt slingshots concern, and the norm is that you are invoiced in advance for the monthly component of the bill. Slingshot are a bit unusual in that they will often require payment of it before signing up, but IMO that is the sensible way of doing things, not how other ISPs do and let you pay the first month afterwards.

Looking at their landline pricing they are pretty poor for that, which combined with the 24 month term is really making me think twice about moving to them.




Richard rich.ms

 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Arlo unveils its first video doorbell
Posted 21-Oct-2019 08:27


New Zealand students shortlisted for James Dyson Award
Posted 21-Oct-2019 08:18


Norton LifeLock Launches Norton 360
Posted 21-Oct-2019 08:11


Microsoft New Zealand Partner Awards results
Posted 18-Oct-2019 10:18


Logitech introduces new Made for Google keyboard and mouse devices
Posted 16-Oct-2019 13:36


MATTR launches to accelerate decentralised identity
Posted 16-Oct-2019 10:28


Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.