Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




3 posts

Wannabe Geek


# 115991 14-Apr-2013 19:04
Send private message

Since changing to Orcon with our move to the north island and going through all the teething problems that their new Genius product had to begin with, I'm left with one lingering problem that their helpdesk cannot seem to either fix, or understand exactly what I'm telling them.

I swear if I get one more off the help card answer I'm going to scream, but anyways I digress so here is my problem.

Like a lot of gamers I use VoIP programs to communicate with my teammates. I personally use Mumble and Teamspeak. Now I have experienced no problems with mumble, however whenever I'm on Teamspeak and the particular channel I'm in exceeds 10 people, teamspeak will disconnect me constantly until I reset my connection. This will hold good for on average the next 30mins, and the cycle continues.

So I'm wondering if anyone else is experiencing the same problems? I'm not on the unlimited data plan so I shouldn't be affected by connection throttling, if its happening with the unlimited data plan yet.

This is my current speed test: 


Also after going through the configuration of my modem I did notice that my modem was currently configured for UFB not ADSL. Is this usual??



So if anyone else has experienced the issue I've had with Teamspeak and found a solution, could you post a reply here please, any advise would be greatly appreciated, as the experience level of some of the helpdesk people I've had the pleasure of dealing with has been somewhat lacking.

Maybe its just that I expect more since I've been working in the IT sector myself for more years than I care to remember or that the hiring people with school level computing experience has become the industry standard.



Create new topic
5702 posts

Uber Geek

Trusted
Geekzone
Lifetime subscriber

  # 799266 14-Apr-2013 19:04
Send private message

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



19282 posts

Uber Geek
Inactive user


  # 799287 14-Apr-2013 19:18
Send private message

Showing us a speedtest result adds no value please post modem stats?

 
 
 
 


BDFL - Memuneh
64237 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 799291 14-Apr-2013 19:25
Send private message

Are you running the latest firmware available for Genius?

Do you need any port forward configuration? If so, have you double checked to see if you are sending the correct incoming port to the correct PC (port and IP address?). Have you tried using a static IP for your PC?




2259 posts

Uber Geek

Trusted

  # 799292 14-Apr-2013 19:25
One person supports this post
Send private message

Orcon is pretty atrocious at the moment, even for non-unlimited customers - just see this thread. My guess is that its these general issues giving you grief

285 posts

Ultimate Geek


  # 799369 15-Apr-2013 06:29
Send private message

I had this same problem. Orcon updated the FW in the router but that had little affect.
I treid turning off the firewall on the router, rebooting the router.
Orcon appeared to be aware of the probem.

I stopped using TS and the problenm went away :-)




I fix stuff!
1758 posts

Uber Geek

Trusted
Vocus
Subscriber

  # 799382 15-Apr-2013 07:31
One person supports this post
Send private message

Can you confirm what version of FW the genius router is using?




3 posts

Wannabe Geek


  # 799749 15-Apr-2013 17:26
Send private message

freitasm: Are you running the latest firmware available for Genius?

Do you need any port forward configuration? If so, have you double checked to see if you are sending the correct incoming port to the correct PC (port and IP address?). Have you tried using a static IP for your PC?


Current firmware on this modem is Genius1423

I've tried port forwarding using the built in Teamspeak settings, and this didn't seem to make any noticable difference.

I temporarily placed a single host machine in the DMZ to make sure it wasn't being stopped / interfered with by any other settings, and this provided the same results with no change noticed.


Here are the stats from the modem if its of any help:







 
 
 
 


3344 posts

Uber Geek

Trusted
Vocus

  # 799755 15-Apr-2013 17:32
Send private message

This is a known issue with some firmware versions (1423 is one of them).  Since you're on DSL there is a slightly older firmware we can load which works with teamspeak.

PM me your username and I'll get it sorted for you.

Dan



3 posts

Wannabe Geek


  # 799760 15-Apr-2013 17:38
Send private message

ubergeeknz: This is a known issue with some firmware versions (1423 is one of them).  Since you're on DSL there is a slightly older firmware we can load which works with teamspeak.

PM me your username and I'll get it sorted for you.

Dan


Once this has been done, I'll report back and let everyone know if this fixed the issue.

Cheers guys,



1 post

Wannabe Geek


  # 837683 16-Jun-2013 17:08
Send private message

Hi guys,

I was wondering if you had an update on the firmware and whether or not it solved this problem?

I'm also having this issue, and tips would be greatly appreciated :)

Cheers :)

3344 posts

Uber Geek

Trusted
Vocus

  # 837753 16-Jun-2013 19:25
Send private message

Eddunz: Hi guys,

I was wondering if you had an update on the firmware and whether or not it solved this problem?

I'm also having this issue, and tips would be greatly appreciated :)

Cheers :)


I've replied to your PM.  Once you reply with your username, we'll get you sorted soon.  Cheers.

1 post

Wannabe Geek


  # 888920 3-Sep-2013 13:06
Send private message

Hello,

I've been having this issue over that past few weeks and now that we've had fibre up and running in our home I can't revert back to an older firmware version. Is there any fix to this that can I can do? Orcon isn't very helpful in this matter. It seems they've been aware of the issue but haven't done anything to fix it. 

Teamspeak is one of my most used programmes and Its a bit of a pain when I keep getting DCs and reconnects.

Thanks,
Ari

2 posts

Wannabe Geek


  # 938076 20-Nov-2013 18:28
Send private message

i had the same issue, when i first got genuis here is the solution:

admin panel (modem) 10.1.1.1
5: advanced settings
9: fire wall
enable click the drop box to read 'user defined'
then click configure to enable nat
click the link to enable special applications
1 trigger port: 9987 udp public port 9987 udp click enabled
2 trigger port: 30033 tcp public port 30033 tcp click enabled
3 trigger port: 10011 tcp public port 10011 tcp click enabled

save settings

3344 posts

Uber Geek

Trusted
Vocus

  # 938353 21-Nov-2013 09:49
Send private message

drawno: i had the same issue, when i first got genuis here is the solution:

admin panel (modem) 10.1.1.1
5: advanced settings
9: fire wall
enable click the drop box to read 'user defined'
then click configure to enable nat
click the link to enable special applications
1 trigger port: 9987 udp public port 9987 udp click enabled
2 trigger port: 30033 tcp public port 30033 tcp click enabled
3 trigger port: 10011 tcp public port 10011 tcp click enabled

save settings


Wow.  Can we get this in a sticky thread?  And can you PM me your username?

Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel expands 10th Gen Intel Core Mobile processor family
Posted 23-Aug-2019 10:22


Digital innovation drives new investment provider
Posted 23-Aug-2019 08:29


Catalyst Cloud becomes a Kubernetes Certified Service Provider (KCSP)
Posted 23-Aug-2019 08:21


New AI legaltech product launched in New Zealand
Posted 21-Aug-2019 17:01


Yubico launches first Lightning-compatible security key, the YubiKey 5Ci
Posted 21-Aug-2019 16:46


Disney+ streaming service confirmed launch in New Zealand
Posted 20-Aug-2019 09:29


Industry plan could create a billion dollar interactive games sector
Posted 19-Aug-2019 20:41


Personal cyber insurance a New Zealand first
Posted 19-Aug-2019 20:26


University of Waikato launches space for esports
Posted 19-Aug-2019 20:20


D-Link ANZ expands mydlink ecosystem with new mydlink Mini Wi-Fi Smart Plug
Posted 19-Aug-2019 20:14


Kiwi workers still falling victim to old cyber tricks
Posted 12-Aug-2019 20:47


Lightning Lab GovTech launches 2019 programme
Posted 12-Aug-2019 20:41


Epson launches portable laser projector
Posted 12-Aug-2019 20:27


Huawei launches new distributed HarmonyOS
Posted 12-Aug-2019 20:20


Lenovo introduces single-socket servers for edge and data-intensive workloads
Posted 9-Aug-2019 21:26



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.