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networkn
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  #2677118 19-Mar-2021 11:48
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The reality is, you can't rely on end-users (and I'd say students fall a level below that in terms of ability to enforce data policy on) to store data in specific locations. The desktop, downloads, documents folders would be one of the most common places for people to store their files. Folder redirection or many backup solutions can allow you to backup data onmass but storing it, allowing for cost-effective and time-efficient backups on a scale of a university isn't an insignificant thing.

 

Our customers have policies defined that data stored onto mapped drives, we guarantee to a point, we make a "best" effort to capture customer data that sits on workstations including desktop folder and a few other common folders, but we don't guarantee that unless they are paying us substantially to monitor that those folders are regularly syncing to central locations. 

 

 




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  #2677140 19-Mar-2021 11:55
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1101:

 

alasta:

 

That's fine, as long as the IT department is making some effort to educate people about it. On my computer at work it's not particularly obvious which drives are on the network and which are on the local hard drive, so people who are not IT savvy wouldn't know unless someone tells them. 

 

 

IT shouldnt be the ones doing BASIC staff training .
If someone doesnt know NOT to save to the desktop, thats a really low level of work skills .

My experience is no matter how often its mentioned, its in one ear & out the other
Saving to the desktop is often just being lazy .

 

 

No disagreement, but it's handy to have a recent communication to refer to when it's a CxO who's just lost a bunch of stuff.


alasta
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  #2677152 19-Mar-2021 12:08
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Is saving to the desktop the only scenario that would result in files being saved to the local hard drive?

 

My computer has a confusing clutter of different locations showing in the left hand pane of the file browser and, as a novice computer user, it's not immediately obvious to me which ones link to the network versus the local hard drive. 




1101
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  #2677153 19-Mar-2021 12:16
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I dont think anyone here would be silly enough wipe users desktop folders regardless.

Server Essentials used to have the option to backup users local PC folders   (desktop , local my docs etc) , that was quite handy.
How many companies actually backup users local folders (very few?). I guess that should be part of the process .


mdooher
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  #2677211 19-Mar-2021 13:44
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I can remember one student who had their thesis on a floppy... 

 

At work everyone has desktop backup to OneDrive enabled anyway... saves education  





Matthew


networkn
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  #2677213 19-Mar-2021 13:48
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alasta:

 

Is saving to the desktop the only scenario that would result in files being saved to the local hard drive?

 

My computer has a confusing clutter of different locations showing in the left hand pane of the file browser and, as a novice computer user, it's not immediately obvious to me which ones link to the network versus the local hard drive. 

 

 

 

 

The ones you likely have are what we called Profile folders. A lot of backups backup the profile. However, if you were to go exploring and create or save files into a different file structure, then that makes it a lot harder for IT to protect you efficiently, cost effectively, or reliably I'd suggest (I once found user documents in the Windows\System32\Drivers\Helens Personal Docs folder (No I am not kidding).

 

Those folders on the left, are put there to attract people to put stuff into them, so it increases the chance a backup will capture them, and to make them more readily found when you want work on them.


 
 
 
 

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frankv
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  #2677222 19-Mar-2021 14:13
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networkn:

 

(I once found user documents in the Windows\System32\Drivers\Helens Personal Docs folder (No I am not kidding).

 

 

Presumably Helen was a driver. ;)

 

But I've run into lots of issues where people have inadvertently dragged and dropped a folder to some incorrect place.

 

 


networkn
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  #2677224 19-Mar-2021 14:21
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frankv:

 

Presumably Helen was a driver. ;)

 

But I've run into lots of issues where people have inadvertently dragged and dropped a folder to some incorrect place.

 

 

 

 

Same. This wasn't that. :)

 

The problem is, even accidentally dragging and dropping, short of an entire system backup, you are going to end up losing these files pretty easy. End user doesn't understand the challenge.

 

 

 

 


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  #2677249 19-Mar-2021 15:16
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frankv:... I've run into lots of issues where people have inadvertently dragged and dropped a folder to some incorrect place. ...

 

Winaero Tweaker has a feature to help prevent that for Windows, see eg "Create Shortcut" below

 


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  #2677250 19-Mar-2021 15:17
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I haven't seen it stated clearly, but it sounds from the description that the windows users were configured with roaming user profiles. These are stored on the server and synchronized to the local machine. When you edit a file locally and save it, it gets backed up to the server. It sounds in this case as an admin tidied up some files on the server, which didn't affect the users while they were offline, but when they logged back into the network the file deletions were synchronized out to their machines, and their local copies of the files were deleted. Hence the advice to stay disconnected.

 

Does anyone have any more intel on what actually happened?


networkn
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  #2677253 19-Mar-2021 15:21
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nova:

 

I haven't seen it stated clearly, but it sounds from the description that the windows users were configured with roaming user profiles. These are stored on the server and synchronized to the local machine. When you edit a file locally and save it, it gets backed up to the server. It sounds in this case as an admin tidied up some files on the server, which didn't affect the users while they were offline, but when they logged back into the network the file deletions were synchronized out to their machines, and their local copies of the files were deleted. Hence the advice to stay disconnected.

 

Does anyone have any more intel on what actually happened?

 

 

Surely then, they would restore the folders from the server backups?

 

I'm guessing if that's the case, perhaps the Sync wasn't working for some users. One of the many reasons I hate roaming profiles :) 

 

 

 

 


 
 
 
 

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lxsw20
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  #2677274 19-Mar-2021 15:32
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I thought roaming profiles died a death. They are horrid to deal with.


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  #2678429 22-Mar-2021 13:31
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TBH If users are loosing "critical" data through something like this.. then they have just been taught an extremely valuable life lesson....

 

In today's hyper connected world  awash with cheap storage there is simply no real excuse or reason for single copies of documents to exist for any length of time, save shortly after creation... 


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  #2678468 22-Mar-2021 14:03
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One aspect of the saving to cloud that I think should be considered is my IT department doesn't let you install software such as box dropbox.

You have to upload manually via browser but I think this is beyond skill of some people.

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