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rbeechey

14 posts

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+1 received by user: 1


#268067 26-Feb-2020 13:43
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We use Twilio to provide SMS messaging to local customers, we have recently started to see a big increase in the number of messages that Twilio reports as delivered but are never actually received by the customer.

I am able to fail/succeed sending to my phone by including a URL in the message ie: if I include a URL no message is received, remove the URL and the message is received successfully. Hence my thought that it is local filtering.

 

I am hoping that someone can point me in the right direction to try and resolve the issues we are having or re-word the messages to avoid triggering the filtering.

 

Any suggestions/ideas would be greatly appreciated.

 

Cheers
Richard


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Delphinus
611 posts

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  #2435728 10-Mar-2020 15:05
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Thanks for the update on this, we've been having similar issues with Twilio and Vodafone for appointment reminders not being delivered. Will try and get whitelisted as well.


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