Water damaged Xperia Z

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tardtasticx

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#969170 17-Jan-2014 22:37

Okay, so I gave the phone to them to assess, as per advice haha.

They've had the phone for a few days now.

When I took the phone to them, they repeated again and again, that they should have told me it wasn't going to be water proof/resistant, and thats why they will accept some of the responsibility, but apparently its partly my fault because I decided to get it repaired? I don't understand any of that logic what so ever.

They've found that the reason the power button doesn't work is because the flex is broken, they've ordered new parts and are going to fix that when they come next week, at their cost, without telling me either.

They said that the damage isn't too extensive, thats the only fault they found, but I don't even know if I should believe that. For all I know the phone will die in a month and then I'm stuck with nothing.

I think I'll tell them next week to either come up with a solution to the problem themselves that is satisfactory, or I'll go to disputes tribunal. I can't even imagine what they'll say but I know it won't be "okay sure heres a new phone".

What do y'all think?

timmmay

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#969229 18-Jan-2014 08:25

I think you sound combative and unreasonable. They assessed the phone, found one fault, and are fixing it at their cost. If there are further faults they're likely to assess and repair if possible. If you go to disputes tribunal now I suspect you'll get told to stop being unreasonable and walk away in the same position you are now. If there are further faults they can't fix or refuse to fix then you may have a case.

tardtasticx: They've found that the reason the power button doesn't work is because the flex is broken, they've ordered new parts and are going to fix that when they come next week, at their cost, without telling me either.

If they didn't tell you how is it you know about it?

oxnsox

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#969231 18-Jan-2014 08:34

Don't understand why the weatherproof integrity should change between manufacture and repair

tdgeek

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#969234 18-Jan-2014 08:56

Sam, your posts sound like a scenario where there was a fault, and after repair there are more issues. But in fact the fault is caused by you, that is the liquid damage. And you have previously had it repaired at a non auth repairer. So, I can see that the other parties will deny responsibility as the phone has been physically dealt with by a non auth repairer. All you can do is see what Sony and the previous repairer can do, discuss with your insurance company so that you do not do anything that could cause a denial of a claim (this may already have happened) and once you have the options on the table, choose from there. Based on what I have read, I dont see you have any claim over the repairer or Sony, anything they do for nix will be a bonus. Also, expect that the phone will fail before long, or you may be lucky.

tardtasticx

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#969276 18-Jan-2014 10:25

timmmay: I think you sound combative and unreasonable. They assessed the phone, found one fault, and are fixing it at their cost. If there are further faults they're likely to assess and repair if possible. If you go to disputes tribunal now I suspect you'll get told to stop being unreasonable and walk away in the same position you are now. If there are further faults they can't fix or refuse to fix then you may have a case.

tardtasticx: They've found that the reason the power button doesn't work is because the flex is broken, they've ordered new parts and are going to fix that when they come next week, at their cost, without telling me either.

If they didn't tell you how is it you know about it?

How do I sound unreasonable? The sim card reader inside the phone broke, so I took it to them for repair, expecting the phone to come back in the same condition but with a fixed sim card reader.

They never once told me it wouldn't be water proof after repair, never. How would I know this? Similar to all the forms they make you sign when you give a laptop in for repair, saying you agree they can't guarantee any data will be left intact etc.

and the reason I know about the flex issue is because I had to call them multiple times to try and get through to this person who took charge of the case. I asked for an email earlier in the day and that didn't happen. I specifically told them I want to be told before anything is done.

tardtasticx

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#969277 18-Jan-2014 10:34

tdgeek: Sam, your posts sound like a scenario where there was a fault, and after repair there are more issues. But in fact the fault is caused by you, that is the liquid damage. And you have previously had it repaired at a non auth repairer. So, I can see that the other parties will deny responsibility as the phone has been physically dealt with by a non auth repairer. All you can do is see what Sony and the previous repairer can do, discuss with your insurance company so that you do not do anything that could cause a denial of a claim (this may already have happened) and once you have the options on the table, choose from there. Based on what I have read, I dont see you have any claim over the repairer or Sony, anything they do for nix will be a bonus. Also, expect that the phone will fail before long, or you may be lucky.

I don't think you understand. The phone was fine when I got it new.
Sim reader broke due to a sim adaptor sold by vodafone (first mistake ><)
Took to 3rd party repairer (nothing to do with sony or the store I got it from at all)
They 'fixed' phone.
Phone got wet, discovered phone wasn't water proof anymore after the repair.
Went back to same 3rd party repairer

At no point have I EVER dealt with sony other than asking a 'hypothetical' question about water proof repairs etc. They don't know anything about what has happened, so I don't know why you'd think I'm going after them for this.

Also, how is that caused by me? If you took a washing machine in for repair, and they didnt attach the seal or something properly, and then afterwards the machine leaked and stopped working because it fried the main board. Is that your fault because you chose to get it repaired? Afterwards, they told you its not possible to duplicate the proper seal that the machine had due to some special manufacturing process or something, and only the company who made it could do that. Does that make it still your fault for not knowing this?

See what I'm trying to get at here? I don't think you've read the pages.

tdgeek

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#969293 18-Jan-2014 10:45

tardtasticx:
tdgeek: Sam, your posts sound like a scenario where there was a fault, and after repair there are more issues. But in fact the fault is caused by you, that is the liquid damage. And you have previously had it repaired at a non auth repairer. So, I can see that the other parties will deny responsibility as the phone has been physically dealt with by a non auth repairer. All you can do is see what Sony and the previous repairer can do, discuss with your insurance company so that you do not do anything that could cause a denial of a claim (this may already have happened) and once you have the options on the table, choose from there. Based on what I have read, I dont see you have any claim over the repairer or Sony, anything they do for nix will be a bonus. Also, expect that the phone will fail before long, or you may be lucky.

I don't think you understand. The phone was fine when I got it new.
Sim reader broke due to a sim adaptor sold by vodafone (first mistake ><)
Took to 3rd party repairer (nothing to do with sony or the store I got it from at all)
They 'fixed' phone.
Phone got wet, discovered phone wasn't water proof anymore after the repair.
Went back to same 3rd party repairer

At no point have I EVER dealt with sony other than asking a 'hypothetical' question about water proof repairs etc. They don't know anything about what has happened, so I don't know why you'd think I'm going after them for this.

Also, how is that caused by me? If you took a washing machine in for repair, and they didnt attach the seal or something properly, and then afterwards the machine leaked and stopped working because it fried the main board. Is that your fault because you chose to get it repaired? Afterwards, they told you its not possible to duplicate the proper seal that the machine had due to some special manufacturing process or something, and only the company who made it could do that. Does that make it still your fault for not knowing this?

See what I'm trying to get at here? I don't think you've read the pages.

Sam, I have read the pages.

Taking the phone to a non auth repairer was IMO a mistake, as that will or may remove the ability for Sony in the future to repair under warranty, and perhaps the insurer from covering it. Did you get confirmation that the repairer did not undertake sealing? As in your fault, I mean the liquid damage. Is the phone waterproof or water resistant? I get the feeling, and I may be wrong, that you are seeking for others to cover the liquid damage, assuming that the non auth repairer is at fault. IMO Sony should have fixed the sim slot, keeps you covered. When phone got wet, lodge a claim with the insurer, get a handle on their process, what they require, and will they cover the phone at a later date if it goes faulty?

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tardtasticx

3075 posts

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#969295 18-Jan-2014 10:52

tdgeek:
tardtasticx:
tdgeek: Sam, your posts sound like a scenario where there was a fault, and after repair there are more issues. But in fact the fault is caused by you, that is the liquid damage. And you have previously had it repaired at a non auth repairer. So, I can see that the other parties will deny responsibility as the phone has been physically dealt with by a non auth repairer. All you can do is see what Sony and the previous repairer can do, discuss with your insurance company so that you do not do anything that could cause a denial of a claim (this may already have happened) and once you have the options on the table, choose from there. Based on what I have read, I dont see you have any claim over the repairer or Sony, anything they do for nix will be a bonus. Also, expect that the phone will fail before long, or you may be lucky.

I don't think you understand. The phone was fine when I got it new.
Sim reader broke due to a sim adaptor sold by vodafone (first mistake ><)
Took to 3rd party repairer (nothing to do with sony or the store I got it from at all)
They 'fixed' phone.
Phone got wet, discovered phone wasn't water proof anymore after the repair.
Went back to same 3rd party repairer

At no point have I EVER dealt with sony other than asking a 'hypothetical' question about water proof repairs etc. They don't know anything about what has happened, so I don't know why you'd think I'm going after them for this.

Also, how is that caused by me? If you took a washing machine in for repair, and they didnt attach the seal or something properly, and then afterwards the machine leaked and stopped working because it fried the main board. Is that your fault because you chose to get it repaired? Afterwards, they told you its not possible to duplicate the proper seal that the machine had due to some special manufacturing process or something, and only the company who made it could do that. Does that make it still your fault for not knowing this?

See what I'm trying to get at here? I don't think you've read the pages.

Sam, I have read the pages.

Taking the phone to a non auth repairer was IMO a mistake, as that will or may remove the ability for Sony in the future to repair under warranty, and perhaps the insurer from covering it. Did you get confirmation that the repairer did not undertake sealing? As in your fault, I mean the liquid damage. Is the phone waterproof or water resistant? I get the feeling, and I may be wrong, that you are seeking for others to cover the liquid damage, assuming that the non auth repairer is at fault. IMO Sony should have fixed the sim slot, keeps you covered. When phone got wet, lodge a claim with the insurer, get a handle on their process, what they require, and will they cover the phone at a later date if it goes faulty?

I realise now it was a mistake yes and I'll never be taking it to those incompetent fools again. I didnt take it to sony because they wanted to replace most of the internals of the phone, and quoted me more than the phone would cost to get a brand new one, not even kidding. Its a joke.

And I knew that the warranty with sony was void, that was never an issue and I don't plan on going after them for any of this, now or in the future.

I have emails from them stating that this is the case, yes, they say no one could ever make it water proof blah blah, for any phone fixed by any repairer. Then I have sonys email stating otherwise.

Im not getting others to take responsibility. I'm asking for the repairer who first fixed the sim slot to take responsibility. They have told me they will accept part responsibility, and they said they should have told me it won't be water proof but again they say its still mostly my fault because I took it to them to be repaired.

And I don't know if going to the insurer will be such a fantastic idea either, the excess is $300 and if they only get it repaired I'm still going to be no better off.

tdgeek

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#969297 18-Jan-2014 10:58

I doubt the insurer would have it repaired, as if they did, they will not cover it again for water issues, typically they will just deduct your excess and send you a cheque for replacement cost or a voucher to buy a new one, thats the best way to go, then you have a new phone, free of issues

timmmay

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#969301 18-Jan-2014 11:14

tardtasticx:
timmmay: I think you sound combative and unreasonable. They assessed the phone, found one fault, and are fixing it at their cost. If there are further faults they're likely to assess and repair if possible. If you go to disputes tribunal now I suspect you'll get told to stop being unreasonable and walk away in the same position you are now. If there are further faults they can't fix or refuse to fix then you may have a case.

tardtasticx: They've found that the reason the power button doesn't work is because the flex is broken, they've ordered new parts and are going to fix that when they come next week, at their cost, without telling me either.

If they didn't tell you how is it you know about it?

How do I sound unreasonable? The sim card reader inside the phone broke, so I took it to them for repair, expecting the phone to come back in the same condition but with a fixed sim card reader.

They never once told me it wouldn't be water proof after repair, never. How would I know this? Similar to all the forms they make you sign when you give a laptop in for repair, saying you agree they can't guarantee any data will be left intact etc.

and the reason I know about the flex issue is because I had to call them multiple times to try and get through to this person who took charge of the case. I asked for an email earlier in the day and that didn't happen. I specifically told them I want to be told before anything is done.

The basic premise is reasonable - while fixing something they broke something else, the weather seal. They should fix it.

What I'm saying is your entire tone is combative, demanding, and bordering on unreasonable. I expect you're approaching people with this attitude, pissing them off, making them not want to help you. If you approach people with a more friendly, reasonable manner they'll like you, want to help you, and you'll get more out of them. Fly in being demanding, making accusations, talking about court, you'll annoy everyone and no-one will want to help you.

You catch more flies with sugar than vinegar.

tardtasticx

3075 posts

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#969310 18-Jan-2014 11:42

timmmay:
tardtasticx:
timmmay: I think you sound combative and unreasonable. They assessed the phone, found one fault, and are fixing it at their cost. If there are further faults they're likely to assess and repair if possible. If you go to disputes tribunal now I suspect you'll get told to stop being unreasonable and walk away in the same position you are now. If there are further faults they can't fix or refuse to fix then you may have a case.

tardtasticx: They've found that the reason the power button doesn't work is because the flex is broken, they've ordered new parts and are going to fix that when they come next week, at their cost, without telling me either.

If they didn't tell you how is it you know about it?

How do I sound unreasonable? The sim card reader inside the phone broke, so I took it to them for repair, expecting the phone to come back in the same condition but with a fixed sim card reader.

They never once told me it wouldn't be water proof after repair, never. How would I know this? Similar to all the forms they make you sign when you give a laptop in for repair, saying you agree they can't guarantee any data will be left intact etc.

and the reason I know about the flex issue is because I had to call them multiple times to try and get through to this person who took charge of the case. I asked for an email earlier in the day and that didn't happen. I specifically told them I want to be told before anything is done.

The basic premise is reasonable - while fixing something they broke something else, the weather seal. They should fix it.

What I'm saying is your entire tone is combative, demanding, and bordering on unreasonable. I expect you're approaching people with this attitude, pissing them off, making them not want to help you. If you approach people with a more friendly, reasonable manner they'll like you, want to help you, and you'll get more out of them. Fly in being demanding, making accusations, talking about court, you'll annoy everyone and no-one will want to help you.

You catch more flies with sugar than vinegar.

I have always been more than reasonable with the people I dealt with. I never yelled, swore, always spoke politely and professional, in person and in email. They reason I'm jumping to court and stuff is because I've already had a week worth of emails where they've claimed absolutely no responsibility and tried to shift every bit of blame onto myself one way or another. They know they stuffed up and they've admitted it too but I'm the one that has to deal with it at the end of the day.

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