Samsung Warranty - warning!

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Wade

2225 posts

Uber Geek

#1470868 14-Jan-2016 14:19

Think of it this way, the two month delay was the price you had to pay for no doubt saving money in the first place. What is the value of those two months without said phone, was the initial saving worth the hassle? Will you still buy parallel imported product in the future?

These are all jsut logical factors in making an informed decision... bought a DSLR pre-Christmas, right from the offset i knew same model parallel imported would be cheaper but I chose not to go there and buy local just in case of a scenario like this. I am not against parallel importing and have bought a number of parallel imported items but there is a time and place and delicate electronics just aren't worth the risk usually

Jorge2

5 posts

Wannabe Geek

#1470898 14-Jan-2016 14:51

Wade: Think of it this way, the two month delay was the price you had to pay for no doubt saving money in the first place. What is the value of those two months without said phone, was the initial saving worth the hassle? Will you still buy parallel imported product in the future?

These are all jsut logical factors in making an informed decision... bought a DSLR pre-Christmas, right from the offset i knew same model parallel imported would be cheaper but I chose not to go there and buy local just in case of a scenario like this. I am not against parallel importing and have bought a number of parallel imported items but there is a time and place and delicate electronics just aren't worth the risk usually

Good questions.
I wouldn't buy a parallel import again.

dclegg

2806 posts

Uber Geek

Trusted

#1470917 14-Jan-2016 15:08

RunningMan: So what's the problem?

You bought a phone which turned out to be faulty, and the retailer has complied with their CGA obligations and refunded it. Sounds like a good result.

This is the same with all parallel imported products - it's pretty rare for the official supply channel to provide any sort of backup or support for something they didn't supply. It's one of the trade-offs for cheaper goods.

EDIT: Grammar

It can even be quite funny, as I found out when enquiring about warranty support for a turntable I purchased from Amazon. Quote from the Australian distributor for the turntable:-

AU office:
Draw or wallaby win I’m afraid we’ve been given the cold shoulder by Japan mate. I’ll copy what the bloke’s written as it’s kind of funny (not for you though), but please don’t take it personally (English is of course their 2nd language but this bloke’s English is good).
Japan Head office: In this case, you can offer him a paid service without warranty. We usually do something for headphones, but for turntables, NO.

The customer knew the risk like this to be happened when he tried to import the turntable.

Buying from other countries with cheaper prices, but still want warranty, that is self-centered.

Gotta love the last sentence from Japan. :-)

sidefx

3712 posts

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Trusted

#1470922 14-Jan-2016 15:11

trig42:
sbiddle: Global warranties are an exception, not a norm in the low margin mass market consumer electronics market these days.

Other than a few laptop vendors who offer such an offer typically for corporate products you won't find it pretty hard to find any big company offering such warranties now. I'm not aware of any cellphone manufacturer who offers a global warranty on their products.

Apple?

Low margin. Apple. lol!

"I was born not knowing and have had only a little time to change that here and there." | Octopus Energy | Sharesies
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trig42

5813 posts

Uber Geek

ID Verified

#1470933 14-Jan-2016 15:25

sidefx:
trig42:
sbiddle: Global warranties are an exception, not a norm in the low margin mass market consumer electronics market these days.

Other than a few laptop vendors who offer such an offer typically for corporate products you won't find it pretty hard to find any big company offering such warranties now. I'm not aware of any cellphone manufacturer who offers a global warranty on their products.

Apple?

Low margin. Apple. lol!

Very low margins for the retailer. For Apple themselves - I doubt it.

mattwnz

20162 posts

Uber Geek

#1470981 14-Jan-2016 15:36

The problem is it is often difficult to tell if a phone is a paralell import or not. I purchased a Samsung Galaxy from DSE, and later found out that it was imported, as it wasn't branded to any network and was an international version. So if they went of of business, there would likely be no manufacturer support for the consumer. I think parallel importers should be required to say if it is parallel imported or not. The warehouse I noticed do usually put a parallel imported banner next to any products they bring i, so good on them.

sbiddle

30853 posts

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Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#1471026 14-Jan-2016 16:06

trig42:
sbiddle: Global warranties are an exception, not a norm in the low margin mass market consumer electronics market these days.

Other than a few laptop vendors who offer such an offer typically for corporate products you won't find it pretty hard to find any big company offering such warranties now. I'm not aware of any cellphone manufacturer who offers a global warranty on their products.

Apple?

I meant an inclusive warranty. Apple products only have an international warranty if you take out Apple Care which is an additional warranty.

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hobsonlea

279 posts

Ultimate Geek

#1471079 14-Jan-2016 16:44

I had this issue with my Sansung S3 which died of Sudden Death - Samsung addressed this known issue with thru their distributors - but at that time Fairbuy dot co dot nz werent an official NZ Distributor - they were parallel importing.. and refused to respond to request for the Samsung offer to replace/fix, I did talk to Consumer NZ - who helped - and thru these forums, a number of other people who also had issues with Fairbuy. Ultimately Fairbuy chose to shut up shop and go offiline.. here's a link to the companies office of their company ( INDEPENDANT SERVICE LIMITED (3531340) Struck off) at the time [url=https://www.business.govt.nz/companies/app/ui/pages/companies/3531340?backurl=%2Fcompanies%2Fapp%2Fui%2Fpages%2Fcompanies%2Fsearch%3Fmode%3Dstandard%26type%3Dentities%26q%3D3531340]

They had only 1 Director and 1 Shareholder Showing.

Peter

gzt

17134 posts

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Lifetime subscriber

#1471243 14-Jan-2016 19:02

Mattwnz: The problem is it is often difficult to tell if a phone is a paralell import or not. I purchased a Samsung Galaxy from DSE, and later found out that it was imported, as it wasn't branded to any network and was an international version. So if they went of of business, there would likely be no manufacturer support for the consumer. I think parallel importers should be required to say if it is parallel imported or not. The warehouse I noticed do usually put a parallel imported banner next to any products they bring i, so good on them.

Yep that's bad behaviour from DSE. I was not aware of that. Personally I would buy with full confidence from The Warehouse, but unlikely anywhere else.

nzgeek

618 posts

Ultimate Geek

#1471632 15-Jan-2016 09:40

michaelmurfy: I have currently got an Alienware 14 that has some serious problems meaning I can't use it. It has been through 2 repairs which has both caused damage to the laptop + caused it to not work at aull. The repair tech didn't even reapply thermal grease to it and even used the incorrect screw to remount the SSD causing it to cease functioning (causing me loss of data which is exempt from the repair but still a right pain as it is caused by their carelessness).

So far, emails have been going back and forward for over 2 months. I get fobbed off when I call them, and now I think they've simply started ignoring me hoping I forget about it or buy a new one. It happens with all products so just be thankful your phone is not a $3500 product of which the retailer are absolutely useless at providing any decent form of customer support. Whilst I agree 2mo is a long time to wait for a refund the retailer in your case did the right thing rather promptly.

This is really odd. Dell are normally pretty good at replacing the laptop with the nearest equivalent after 2 failed warranty repairs. They did it a few years back with a much cheaper consumer model, and it was relatively painless.

I'd try contacting them again, and let them know that you've had the 2 failed repairs, and that you'd like the laptop replaced as per their policy. I'd do this via email, because the call centres are typically staffed by people who have incentives to get you off the phone as quickly as possible. The people watching email are more likely to do the right thing.

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