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HoochWindgrass
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  #3235413 27-May-2024 19:38
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Id limit it if I was getting close to 500mbit, but as per my charts its not great for latency, downloads or uploads

 

 

 

Just a point for new customers to take note of, as hosting game services on this is not great anymore. 




michaelmurfy
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  #3235661 28-May-2024 01:35
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HoochWindgrass: Just a point for new customers to take note of, as hosting game services on this is not great anymore.

 

We'd see many more posts on here if it was a widespread issue. Log a fault and troubleshoot with them. It'll get sorted...





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Gwilson
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  #3235663 28-May-2024 06:42
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I'm also seeing quite a lot of variability - I'm on the Runner plan - 300 down, 100 up.  I would expect more consistent results.

 

The interval change is 'cause I switched from 4-hourly to 2-hourly tests a while ago.  Not measuring upload as I don't host anything.

 

 

 




evilonenz
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  #3235692 28-May-2024 07:58
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I'm in agreeance with @michaelmurfy here, my results have been as stable as can be, noting both download and upload in the screenshot below are set to last week, rather than 24 hours too.

 

 

 

 

I'd also suggest lodging a fault in the portal, as it does appear there is some oddities with your connections, potentially related to bng2-akl2, but obviously Quic will be able to ascertain those specifics on a case by case basis.





Smokeping

 

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HoochWindgrass
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  #3235695 28-May-2024 08:03
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I logged one yesterday so fingers crossed it can be looked at soon.

 

Which part of NZ are you guys in? (I'm obviously in Auckland)


evilonenz
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  #3235696 28-May-2024 08:05
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HoochWindgrass:

 

I logged one yesterday so fingers crossed it can be looked at soon.

 

Which part of NZ are you guys in? (I'm obviously in Auckland)

 

 

They're very responsive, so I'm sure you will hear something soon. I'm also in Auckland.





Smokeping

 

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michaelmurfy
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  #3235724 28-May-2024 09:07
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@Gwilson: The interval change is 'cause I switched from 4-hourly to 2-hourly tests a while ago.  Not measuring upload as I don't host anything.

 

Don't do any more than 1 Speedtest per hour and ensure it is to the same server (eg, Vetta Auckland or Vetta Christchurch). Stagger it too so pick a random time within that hour (eg, 21mins past every hour) so you're not testing at the same time as other automated tests.

 

A little bit of a tip is to rate limit your upload if you've got the capability to - this applies to any ISP. Chorus rate limits anything past ~109Mbit in your case and depending on your router that can cause some issues. I find rate limiting the upstream to a hard 100Mbit max on your end can help considerably. For me, this is an option on my router:

 

 

My main connection is now Hyperfibre however parts of my network are still Gigabit but you can see here it's a straight line:

 

 

No real ping variability or packet loss either:

 

 

I'm also in Wellington. If you do believe you have issues then log a fault. Have a look at this also: https://github.com/alexjustesen/speedtest-tracker if you want to plot your Speedtests.





Michael Murphy | https://murfy.nz
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RedeviL

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  #3237761 28-May-2024 11:14
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HoochWindgrass:

 

Id limit it if I was getting close to 500mbit, but as per my charts its not great for latency, downloads or uploads
Just a point for new customers to take note of, as hosting game services on this is not great anymore.

 

Most definitely not the norm.
And honestly based on other Quic users extensive automated testing / reporting I don't believe this is a Quic fault.

 

I am based in Wellington and my before and after is VERY similar to yours - but I came from Orcon:

 

Yesterday Quic tried updating the ONTs port configuration from Untagged to Tagged to see if it would help.
Unfortunately it hasn't solved it.

I will try a 10 minute ONT power cycle tonight and monitor.
Then try disabling PPPoE and monitor.

 

I suspect neither will help - I suspect the issue lines with Chorus' ONT provisioning when it was changed from Orcon to Quic.


Gwilson
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  #3239802 28-May-2024 13:40
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@michaelmurfy Thanks for the tip re. rate limiting outbound to 100Mbps - I'll try that and see if there is any difference.  Easily done on my Mikrotik.

 

Just to clarify - I test once every two hours, not twice every single hour, and at an 'obscure' minute past the hour :-)

 

In my case it's fairly inconsistent as the data shows.  Cheers.


lucasnz
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  #3242228 29-May-2024 11:04
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You can see when I moved to quic (in Aug 2023):

 

 

I think the move to DHCP has helped, but still not as good an upload as previous ISP. Posting to highlight that there are a number of people seeing similar issues. I'm in Wellington too. 

 

Luke


HoochWindgrass
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  #3242233 29-May-2024 11:18
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If it's been a problem since 2023 I suspect it won't be resolved in the next month, I also have not heard back since my ticket I raised on Sunday.  As much as I HATE bigpipe and their crappy online billing system it appears i'll be joining the dark side once again 


michaelmurfy
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  #3242235 29-May-2024 11:31
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HoochWindgrass: If it's been a problem since 2023 I suspect it won't be resolved in the next month, I also have not heard back since my ticket I raised on Sunday.

 

Well that's the thing - it hasn't been a problem since 2023. They fully rebuilt the network and released it early this year actually making that essentially impossible. I, along with many others can confirm this.





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pc

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  #3242317 29-May-2024 14:36
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michaelmurfy:

 

Well that's the thing - it hasn't been a problem since 2023. They fully rebuilt the network and released it early this year actually making that essentially impossible. I, along with many others can confirm this.

 

 

you'd think, but.... i'm also in wellington and my graphs certainly improved packet loss wise after the upgrade but latency was still all over the place (and it got worse afer a month??). will probably take another look at quic when they have a wellington pop but early may i moved to voyager, my graphs returned to how they looked when i was on 2D. no hardware changes at my end.

not that i could feel if anything is *bad* when browsing, copying files etc, so maybe really a big non issue but those graphs...

graphs to my vm in linode sydney 

 

 

 

 

 

not much data but dns queries to quad9

 


lucasnz
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  #3242343 29-May-2024 15:52
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I think the speedtest graph provided by me (above), does show an improvement in Jan 2024 (after the new network and moving to DHCP). When you compare it with smokeping (below), there results seem to change at similar times (with the recent degradation - unfortunately I set up smokeping after I moved to quic so don't have any pre-change data):

 

@HoochWindgrass I don't think it's fair say just because it's been a issue, it won't be fixed. As Michael mentioned, since then they have done a major network overhaul. But there does seem to be ongoing tuning. And this upload issue does appear to not have the focus I'd hope for - hence why I piped up. Maybe we can get @quic to comment? 

 

Luke


HoochWindgrass
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  #3242346 29-May-2024 16:23
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Sorry I didnt mean for my comments to sound so crass, its a fair point you make though. I suspect it will be resolved in time, I was more alluding to the end of the month specifically.  I have raised an incident; I'd love to resolve the issue/have this fixed and just stay the course. 


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