My LG 60 inch 3d LED Woes / Customer Service woes

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2350 posts

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#1092221 19-Jul-2014 23:42

CGA says goods have to be of acceptable quality, One of the things Acceptable quality means is to be free from minor defects

Apsattv

2390 posts

Uber Geek

#1092272 20-Jul-2014 05:10

There was a fix for some Samsung users who were repoting light bleed in their screen corners. The fix was to take the back off the set and loosen and retighten certain screws. Might be worth a try

There is also a screen massage trick
http://www.avsforum.com/forum/166-lcd-flat-panel-displays/1125227-possible-permanent-backlight-bleed-fix-lcd-tvs-monitors-w-disclaimer-4.html

scuwp

3885 posts

Uber Geek

#1092295 20-Jul-2014 08:27

Apsattv: There was a fix for some Samsung users who were repoting light bleed in their screen corners. The fix was to take the back off the set and loosen and retighten certain screws. Might be worth a try

There is also a screen massage trick
http://www.avsforum.com/forum/166-lcd-flat-panel-displays/1125227-possible-permanent-backlight-bleed-fix-lcd-tvs-monitors-w-disclaimer-4.html

If it's under warranty I wouldn't touch it! Take it back to the retailer who you have the contract with, advise them that you reject the goods as faulty under the CGA and demand a replacement or refund.

Lazy is such an ugly word, I prefer to call it selective participation

MikeB4

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#1092298 20-Jul-2014 08:34

scuwp:
Apsattv: There was a fix for some Samsung users who were repoting light bleed in their screen corners. The fix was to take the back off the set and loosen and retighten certain screws. Might be worth a try

There is also a screen massage trick
http://www.avsforum.com/forum/166-lcd-flat-panel-displays/1125227-possible-permanent-backlight-bleed-fix-lcd-tvs-monitors-w-disclaimer-4.html

If it's under warranty I wouldn't touch it! Take it back to the retailer who you have the contract with, advise them that you reject the goods as faulty under the CGA and demand a replacement or refund.

Absolutely

If you try to fix yourself you are screwed and on your own. Anyone advising you to do this is giving very bad advice.

Apsattv

2390 posts

Uber Geek

#1092453 20-Jul-2014 13:02

Ok it might be going a little far to attempt a DIY fix. At a last resort if they won't allow it to be replaced or repaired.

I assume you have also tried a firmware update?

tenz

14 posts

Geek

#1092483 20-Jul-2014 14:16

^^ yup I have seen that fix but never tried it, as it was under warranty I wouldn't want to void any thing. The TV is still sitting at the authorised repairer at moment.

Jase2985

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#1092561 20-Jul-2014 17:28

Apsattv: Ok it might be going a little far to attempt a DIY fix. At a last resort if they won't allow it to be replaced or repaired.

they have to do one or the other or refund you. so either way you shouldnt have to DIY it

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tenz

14 posts

Geek

#1092842 21-Jul-2014 10:16

On another annoying note, when I purchased this tv I also purchased a matching lg 3d blu ray player 5.1 tall boy home theatre system at the same time from appliance shed. Does any one know if the passive blu ray player (apparently there is no difference in players only the way tv's decode it) work with say a samsung/panasonic/sony ACTIVE 3D tv?

B1GGLZ

1961 posts

Uber Geek

#1093001 21-Jul-2014 13:54

tenz: On another annoying note, when I purchased this tv I also purchased a matching lg 3d blu ray player 5.1 tall boy home theatre system at the same time from appliance shed. Does any one know if the passive blu ray player (apparently there is no difference in players only the way tv's decode it) work with say a samsung/panasonic/sony ACTIVE 3D tv?

I should think it would. All 3D Blu Ray discs are the same so I guess all players are the same. It's only the TV that decodes and displays either passive or active.

tenz

14 posts

Geek

#1093685 22-Jul-2014 13:19

Just my luck rang up appliance shed this morning asked to see if the manager was in today... nope he wont be in till Thursday.... will have to wait before can give an update =(

tenz

14 posts

Geek

#1093698 22-Jul-2014 13:44

Dunnersfella: get on the phone, asking all other retailers for a Panasonic TH-P60ST60z.

Unfortunately the last place I found with this TV in stock was Magness Benrow just got off the phone with them, all sold out.... the other major retailers I been looking around don't seem to have much in terms of plasma....

xpd

Geek @ Coastguard NZ
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#1093708 22-Jul-2014 13:58

Plasma is a dying tech for the standard consumer, consumers usually want "cheap" so thats what the retailers get in stock, which usually means LED/LCD.

Weve got two Panasonic plasma's (cant remember models), only issue we've had is that the sound is playing up on the older one, but easily resolved by using ext amp - only gets used as a display for a media PC.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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freitasm

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Geekzone

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#1093731 22-Jul-2014 14:12

As above. It's the retailer who needs to take it back and arrange it to be fixed, replaced or money back. They have to deal with LG, not you.

It's under warranty. You don't touch it, you have to let them do it.

MikeB4

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#1093733 22-Jul-2014 14:14

xpd: Plasma is a dying tech for the standard consumer, consumers usually want "cheap" so thats what the retailers get in stock, which usually means LED/LCD.

Weve got two Panasonic plasma's (cant remember models), only issue we've had is that the sound is playing up on the older one, but easily resolved by using ext amp - only gets used as a display for a media PC.

Sad but true.

Athlonite

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#1093836 22-Jul-2014 18:22

Also don't forget that under the CGA you're entitled to have repairs done in a timely manner if you are having to wait 2~3 months for a repair this is not a timely manner even if they say they're flat out doing repairs that should tell you one thing the TV's are Sh!t and stay well away

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