Telecom Disconnected me after my new connection went live with other Provider

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Disconnected me after my new connection went live with other Provider

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Inphinity

2780 posts

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#894747 12-Sep-2013 13:31

JamieB:
If anything comes out of this I hope someone at Telecom can review this process and make a tweak. And I am sure that is all it is.

Yet at no point have you raised "HD should make sure Chorus have their correct contact details" as the cause of your problems - you're constantly blaming Telecom's processes, which is decidedly unfair. Obviously now that this communication issue between Chorus and HD (and nothing to do with Telecom) has been found, it will be addressed to prevent the same issue arising in future.

I don't think any further value can be added to this topic here.

Stryfe

56 posts

Master Geek

#894749 12-Sep-2013 13:38

Indeed, this issue is resolved.

jeffnz

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#894785 12-Sep-2013 15:31

The issue may be resolved but how the Op got to complaining on here and where the actual advice to proceed as he did would be interesting as there seems more to this than is being said.

Anyway its been an interesting interlude

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JamieB

20 posts

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#894799 12-Sep-2013 16:11

Inphinity:

Yet at no point have you raised "HD should make sure Chorus have their correct contact details" as the cause of your problems - you're constantly blaming Telecom's processes, which is decidedly unfair. Obviously now that this communication issue between Chorus and HD (and nothing to do with Telecom) has been found, it will be addressed to prevent the same issue arising in future.

I don't think any further value can be added to this topic here.

From some people, no value is being added!
HD themselves have acknowledged the incorrect details with Chorus, they acknowledged this day 1 and this is being fixed if not already fixed.
So why should I mention it.
You are just trying to bag HD.
HD have been the proactive ones fixing what Telecom started. I don't know what Telecom have done to help expedite the situation.
I just wonder though, if multiple ISP were putting a priority on resolving this kind of situation then Chorus should be allowed to prioritise it higher.

Telecom have already contacted me.
The only items outstanding are:
- to get connected again, which is sitting with Chorus billing.
- and for Telecom to tidy up their process that went bad.

If you wish to continue to bag on HD for no apparent reason. I will continue to respond with accurate information. Suits me fine.

jeffnz

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#894803 12-Sep-2013 16:16

JamieB:
Inphinity:

Yet at no point have you raised "HD should make sure Chorus have their correct contact details" as the cause of your problems - you're constantly blaming Telecom's processes, which is decidedly unfair. Obviously now that this communication issue between Chorus and HD (and nothing to do with Telecom) has been found, it will be addressed to prevent the same issue arising in future.

I don't think any further value can be added to this topic here.

From some people, no value is being added!
HD themselves have acknowledged the incorrect details with Chorus, they acknowledged this day 1 and this is being fixed if not already fixed.
So why should I mention it.
You are just trying to bag HD.
HD have been the proactive ones fixing what Telecom started. I don't know what Telecom have done to help expedite the situation.
I just wonder though, if multiple ISP were putting a priority on resolving this kind of situation then Chorus should be allowed to prioritise it higher.

Telecom have already contacted me.
The only items outstanding are:
- to get connected again, which is sitting with Chorus billing.
- and for Telecom to tidy up their process that went bad.

If you wish to continue to bag on HD for no apparent reason. I will continue to respond with accurate information. Suits me fine.

maybe you should let this go, you seem to be championing HD and bagging Telecom so people are reacting to that given the way you want to communicate here.

I think your accurate information is being fed to you from another source and may itself be incorrect.

On the face of it there seems to be a variety of places at fault not just telecom but they are the ones you focus on, is that fair.

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michaelmurfy

meow
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#894805 12-Sep-2013 16:18

JamieB:

From some people, no value is being added!
HD themselves have acknowledged the incorrect details with Chorus, they acknowledged this day 1 and this is being fixed if not already fixed.
So why should I mention it.
You are just trying to bag HD.
HD have been the proactive ones fixing what Telecom started. I don't know what Telecom have done to help expedite the situation.
I just wonder though, if multiple ISP were putting a priority on resolving this kind of situation then Chorus should be allowed to prioritise it higher.

Telecom have already contacted me.
The only items outstanding are:
- to get connected again, which is sitting with Chorus billing.
- and for Telecom to tidy up their process that went bad.

If you wish to continue to bag on HD for no apparent reason. I will continue to respond with accurate information. Suits me fine.

Please read my post [Here]
Your input is no-longer needed, the issue has been resolved, and HD have not certainly helped themselves in this thread. Stop taking offence to everything being said and work on tidying up your own act. Just be thankful that despite the way you've treated individuals on this forum they helped you.

Michael Murphy | https://murfy.nz
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Opinions are my own and not the views of my employer.

Inphinity

2780 posts

Uber Geek

#894810 12-Sep-2013 16:26

JamieB:
From some people, no value is being added!
HD themselves have acknowledged the incorrect details with Chorus, they acknowledged this day 1 and this is being fixed if not already fixed.
So why should I mention it.
You are just trying to bag HD.
HD have been the proactive ones fixing what Telecom started. I don't know what Telecom have done to help expedite the situation.
I just wonder though, if multiple ISP were putting a priority on resolving this kind of situation then Chorus should be allowed to prioritise it higher.

Telecom have already contacted me.
The only items outstanding are:
- to get connected again, which is sitting with Chorus billing.
- and for Telecom to tidy up their process that went bad.

If you wish to continue to bag on HD for no apparent reason. I will continue to respond with accurate information. Suits me fine.

Seriously? I didn't bag HD. I was pointing out to the OP that all the way through the thread, he's been ragging on Telecom's process, despite HD acknowledging that there was a communication issue between HD and chorus. Yes, HD acknowledged it. And, as *I* said above, now that it's been acknowledged it will no doubt be resolved to avoid it being an issue in the future. Good attitude though, seriously.

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JamieB

20 posts

Geek

#894813 12-Sep-2013 16:33

jeffnz: The issue may be resolved but how the Op got to complaining on here and where the actual advice to proceed as he did would be interesting as there seems more to this than is being said.

Anyway its been an interesting interlude

I am not sure of your point Jeffery.

I assume you are referring to information I have brought with me that suggests I am from an opposition ISP.
You would be completely incorrect.
I am only a customer that used to work in telco (Voda), that would have been completely happy as a Telecom customer, had his original connection not been destroyed, and had I not had to put up with the hours and hours of telling my story over and over again to 15 reps per day.

But yes there is more to this.

I am much more angry than I am giving away, my livelihood has been compromised, and I am currently disconnected from my wife and kids who are overseas.
and "complaining" here has helped pull out some truths.

Can you actually bring something useful to this blog?

freitasm

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#894815 12-Sep-2013 16:39

I think it is time to lock this thread...

riahon

946 posts

Ultimate Geek

#894818 12-Sep-2013 16:39

What I don't like is how details were brought to a public forum, permission given or not, this is BAD FORM to raise the details of this issue. Other companies that step in and help on other forums simply take ownership, and deal with it behind the scenes. The need to open this up to expose failings against either company is to be honest........immature.

JamieB

20 posts

Geek

#894819 12-Sep-2013 16:41

Inphinity:
JamieB:
From some people, no value is being added!
HD themselves have acknowledged the incorrect details with Chorus, they acknowledged this day 1 and this is being fixed if not already fixed.
So why should I mention it.
You are just trying to bag HD.
HD have been the proactive ones fixing what Telecom started. I don't know what Telecom have done to help expedite the situation.
I just wonder though, if multiple ISP were putting a priority on resolving this kind of situation then Chorus should be allowed to prioritise it higher.

Telecom have already contacted me.
The only items outstanding are:
- to get connected again, which is sitting with Chorus billing.
- and for Telecom to tidy up their process that went bad.

If you wish to continue to bag on HD for no apparent reason. I will continue to respond with accurate information. Suits me fine.

Seriously? I didn't bag HD. I was pointing out to the OP that all the way through the thread, he's been ragging on Telecom's process, despite HD acknowledging that there was a communication issue between HD and chorus. Yes, HD acknowledged it. And, as *I* said above, now that it's been acknowledged it will no doubt be resolved to avoid it being an issue in the future. Good attitude though, seriously.

As an HD customer, I will be cancelling my services.

Attitude:
So you are making this blog the reason for your decision. Hmmmm, that is not good.

Please see my last post, maybe this puts it a little more in perspective. I.E. why I am upset about it.
I did not intend others to get upset about the situation it is not worth it.
I do not work for HD I am a consultant that used to work at Voda.

JamieB

20 posts

Geek

#894822 12-Sep-2013 16:44

freitasm: I think it is time to lock this thread...

Please do. I did not get the ultimate answer I was searching which was, what are the porting processes :)

jeffnz

2870 posts

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#894831 12-Sep-2013 17:01

JamieB:
jeffnz: The issue may be resolved but how the Op got to complaining on here and where the actual advice to proceed as he did would be interesting as there seems more to this than is being said.

Anyway its been an interesting interlude

I am not sure of your point Jeffery.

I assume you are referring to information I have brought with me that suggests I am from an opposition ISP.
You would be completely incorrect.
I am only a customer that used to work in telco (Voda), that would have been completely happy as a Telecom customer, had his original connection not been destroyed, and had I not had to put up with the hours and hours of telling my story over and over again to 15 reps per day.

But yes there is more to this.

I am much more angry than I am giving away, my livelihood has been compromised, and I am currently disconnected from my wife and kids who are overseas.
and "complaining" here has helped pull out some truths.

Can you actually bring something useful to this blog?

My point is simple, I think you are soap boxing and aren't really interested in the truth just want to vent.

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PaulBags

809 posts

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#894903 12-Sep-2013 19:36

riahon: What I don't like is how details were brought to a public forum, permission given or not, this is BAD FORM to raise the details of this issue. Other companies that step in and help on other forums simply take ownership, and deal with it behind the scenes. The need to open this up to expose failings against either company is to be honest........immature.

Entertaining though.

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