Xtra ISP | smtp.xtra.co.nz and non-Xtra accounts

Forums › Spark New Zealand (including Skinny and BigPipe) › Xtra ISP | smtp.xtra.co.nz and non-Xtra accounts

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freitasm

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#122827 11-Apr-2008 12:48

richms: Its mainly trademe users that I have had issues with so you just put a feedback on them that they havent answered and to check their junk folder, once they get one on there other people who cant email them start to do the same and their feedback starts to have loads of blue faces over it till they sort it out.

Good plan. Once Trade Me users start losing deals because of this then they might get things moving.

richms

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#122839 11-Apr-2008 13:08

"your choice of xtra for your email means that the email I sent to you is probarbly in your bulk mail folder, please find it or email me a functioning email address so I can complete this trade"

is what I usually put. You only get one edit of the feedback so if after a few days I still have nothing then I change to a negative and move along.

Richard rich.ms

coffeebaron

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#122845 11-Apr-2008 13:16

tonyhughes:
mindplague: I think as a veteran (16+ years) of the I.T. world it's time the industry started to make some much louder complaints regarding the state of affairs of our 'life-blood' (i.e. broadband) and the very very poor attempt that Xtra have done in providing it to date.

So, as a body, when will WE the ICT community of New Zealand stand and make one very loud cry to Xtra and say "ENOUGH IS ENOUGH" ??

Leave Xtra?

Everyone leave Xtra? Half the problem is Xtra users can't receive their emails.

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#122847 11-Apr-2008 13:18

freitasm:
richms: Its mainly trademe users that I have had issues with so you just put a feedback on them that they havent answered and to check their junk folder, once they get one on there other people who cant email them start to do the same and their feedback starts to have loads of blue faces over it till they sort it out.

Good plan. Once Trade Me users start losing deals because of this then they might get things moving.

Hmmm, what would happen if Trademe just refused users with Xtra email addresses?

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tr3v

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#122858 11-Apr-2008 14:03

tonyhughes:
mindplague: I think as a veteran (16+ years) of the I.T. world it's time the industry started to make some much louder complaints regarding the state of affairs of our 'life-blood' (i.e. broadband) and the very very poor attempt that Xtra have done in providing it to date.

So, as a body, when will WE the ICT community of New Zealand stand and make one very loud cry to Xtra and say "ENOUGH IS ENOUGH" ??

Leave Xtra?

I don't see how this helps, unless all the people I want to send email to leave Xtra. Besides, I don't know who they all are yet :)

If I use another ISP, I would expect my email to be less likely to be delivered to Xtra accounts. Hmmm I might try emailing from different mail hosts, to see if there is any correlation though...

No wonder the fax machine lasted so long.

tr3v

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#123217 13-Apr-2008 16:38

Ignoring the problem of missing emails for the moment, I have tried to work out why email (that does arrive) from my server is tagged as spam by yahoo/xtra and also gmail. I have checked the DNS records and everything appears to be in order: A, MX and PTR records all match up to my static IP and single hostname. I have tried sending messages as HTML as well as plain text.

I do not have an SPF record for my domain but I am lead to believe that this could be one reason why I get tagged as spam. Does anyone know if Xtra/Yahoo use SPF records for determining whether a message is spam or not?

Gmail's mail headers (below) suggest that I passed as a valid sender, but it still gets put in to the spam bucket by default.
Received-SPF: pass (google.com: best guess record for domain of email@mydomain.co.nz designates {my IP address} as permitted sender) client-ip={my ip address}
Authentication-Results: mx.google.com; spf=pass (google.com: best guess record for domain of email@mydomain.co.nz designates {my IP address} as permitted sender) smtp.mail=email@mydomain.co.nz

Gmail hint that, but don't say explicitly, that not having an SPF record could cause a message to be designated as spam.

I guess there is no harm in creating an SPF record, and seeing if there is any improvement.

richms

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#123315 13-Apr-2008 23:33

I had one and still had xtrayahoo putting in the bulk folder. Took the record away and no change at all.

You really only need it if the server its relaying thru is not an mx for the domain in question.

For a while if I sent as my .info domain it would go thru, the .com wouldnt, same smtp server etc so no idea why.

Richard rich.ms

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tr3v

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#124345 17-Apr-2008 11:34

In my continuing quest to get my email recognised as legitimate....

Another possible solution is DomainKeys. Has anyone tried implementing DomainKeys? I saw this in the Yahoo! mail headers. It was originally Yahoo's work, so no doubt this bears some weight in determining what constitutes spam. I read (?somewhere) that gmail also use domainkeys, but the mail headers do not reference them at all.

tr3v

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#125801 23-Apr-2008 10:15

I give in.

I just have to accept that my email messages sent from my mail server are being flagged by Yahoo!Xtra as spam. Guilty until proven innocent.

This in itself is not normally a problem, as the email recipients have ready access to their ‘junk mail’ folders. However, with Yahoo!Xtra the messages are intercepted before they get to their computers, and in order to check spam folders, recipients have to logon to a the new Xtra!Yahoo webmail service.

In my experience, there are many people out there with the POP3 clients who are blissfully unaware of legitimate email sitting in a spam folder (for 30 days before it is deleted) within the Yahoo!Xtra webmail account.

Here are my unanswered questions:

Why don’t Xtra customers know about this already?
I should NOT have to follow up every email to an Xtra address with an SMS message or phone call, and then have to explain how to logon on to Yahoo!Xtra and check spam. I am told that an email was sent to everyone on January 23rd, but maybe that was caught as spam too – I am an Xtra customer, and I never received it.

Why was the default setting, during the Yahoo!Xtra migration, set to binning the messages designated as spam, instead of forwarding them to the respective mail clients?
Users could then have been advised how to logon to webmail, and manage their own spam.

Why are all my messages classed as spam by Xtra!Yahoo?
No-one else appears to have an issue with them.

What do I need to do, to ensure my messages are not classed as spam?
No answer. Set up POP3 accounts for everyone on my mail server? Is there an Xtra mail relay that I can use?

If all else fails, what are my options?

PS. Ironically, I can create as many gmail or hotmail accounts as I like and send messages to Xtra accounts, and it is not spam.

PenultimateHop

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#125838 23-Apr-2008 11:50

tr3v:
I give in.

I just have to accept that my email messages sent from my mail server are being flagged by Yahoo!Xtra as spam. Guilty until proven innocent.

What's the origin of your emails?

tr3v

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#125874 23-Apr-2008 13:23

What's the origin of your emails?

I'll send you the details offline. I run Exchange 2003, Xtra ADSL, static IP address for a single domain.

PenultimateHop

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#125940 23-Apr-2008 18:13

tr3v:
What's the origin of your emails?

I'll send you the details offline. I run Exchange 2003, Xtra ADSL, static IP address for a single domain.

OK, thanks for that.

Have you tried configuring Xtra's SMTP server as an outgoing relay? Does that get the mail delivered correctly?

tr3v

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#125941 23-Apr-2008 18:27

Have you tried configuring Xtra's SMTP server as an outgoing relay? Does that get the mail delivered correctly?

I have specifically asked if I can do that, and never got an answer. I should have tried anyway. Is that send.xtra.co.nz on some port other than 25? I will try as soon as I can.

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