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ptinson
677 posts

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  #413948 7-Dec-2010 11:18
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concrete: Just like to sincerely post "thanks Telecom. Posting here and on Twitter has been a personal and friendly process. Keep it up. (Hope it stays in NZ)"

Everything running tip-top here.

Question: Do trouble-shooting measures like, deleting caches, restarting Mac/PC, turning off modem for 30 secs or more actually help or work?  (for next time or other issues)


and... Sorry to those having further issues. 


Yes as posted before me they do. For all the reasons given.
It also helps when we have transient issues to see if it survives past a restart and ppp reconnect.

When someone like me is involved though the more useful things are what the customer is actually doing so we can truely replicate the fault or track it at a packet level.
When i am asking for things like URL etc its because i really need that info to do some fault analysis.

Paul




meat popsicle



markwolk
101 posts

Master Geek


  #413950 7-Dec-2010 11:19
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If you could please include the modem make, model and firmware as well that would be helpful.


Telecom Thomson TG585 v7. Software release 7.4.2.7 . Wireless disconnected.

I use several PCs, 2 with Win XP Pro and IE7, one with XP Home and IE8. 3 different antivirus systems.

After clearing my cache (which is done automatically at each reboot by CCleaner), I cannot connect to http://trademe.co.nz/?. When I add the www manually in the url, I can connect to http://www.trademe.co.nz/?, but quite a few images don't load. After a? hard refresh, some images do load, and some others (which were visible previously) don't.

About half of the websites, whether NZ or international, still don't work, or work partially.

ptinson
677 posts

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  #413952 7-Dec-2010 11:20
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l43a2:
da5id:
PTinson

As doozy has said, we placed the whole of the cache farm in bypass lastnight. This has removed the amazon issue and we are investigating the possibility of a second issue.



So it's only a temporary fix? Can't you just dump the cache altogether? Laughing 
It works so well without it.


+1


Not my call, and i have no comment to make on that matter...




meat popsicle



ptinson
677 posts

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  #413953 7-Dec-2010 11:21
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markwolk:
If you could please include the modem make, model and firmware as well that would be helpful.


Telecom Thomson TG585 v7. Software release 7.4.2.7 . Wireless disconnected.

I use several PCs, 2 with Win XP Pro and IE7, one with XP Home and IE8. 3 different antivirus systems.

After clearing my cache (which is done automatically at each reboot by CCleaner), I cannot connect to http://trademe.co.nz/ . When I add the www manually in the url, I can connect to http://www.trademe.co.nz/ , but quite a few images don't load. After a  hard refresh, some igaes do load, and some others (which were visible previously) don't.

About half of the websites, whether NZ or international, still don't work, or work partially.


Can you please PM me your IP address?
What DNS servers are you using?

Thanks for the modem details.

Paul




meat popsicle

shiroshadows
165 posts

Master Geek


  #414242 7-Dec-2010 20:35
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I'm not sure if my problem is related, but I've been having problems with a Telecom T-stick
Model: MF636
It will connect for a a while then disconnects and sometime just won't reconnect afterwards

I used to be able to get speeds of about 200+kB/s, yesterday my speeds were only around 50kB/s when lucky and today they've been non-existant (only around 6kB/s when able to connect)

zalea
3 posts

Wannabe Geek


  #414266 7-Dec-2010 20:53
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Hello all, 

Found this thread while researching possible causes to my flaky internet.  Having very similar problems.  I have a Telecom Business Advanced account.  For about a week now, off and on, loading webpages has been nearly impossible with page timeouts, no or slow-loading images, etc.  If I get a page timeout while loading and hit "Refresh" it will often load fine.

Like I said this is off and on, but seems very bad tonight which is what prompted me to write. :)


My most recent tracert to google.com:


Tracing route to google.com [210.55.180.158]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  homeportal [192.168.1.254]
  2    28 ms    25 ms    25 ms  122-58-214-4.jetstream.xtra.co.nz [122.58.214.4]

  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5    42 ms    47 ms    47 ms  ae4-20.akcr10.global-gateway.net.nz [202.50.238.
49]
  6    44 ms    45 ms    45 ms  v4.aksw7.global-gateway.net.nz [210.55.202.51]
  7    42 ms    45 ms    45 ms  ae0-30.akbr4.global-gateway.net.nz [210.55.202.1
02]
  8    43 ms    45 ms    45 ms  ae5-2.akbr5.global-gateway.net.nz [202.50.232.78
]
  9    44 ms    45 ms    43 ms  210.55.180.158

Trace complete.

I appreciate any suggestions, and I'm happy to provide additional info if that helps.


mwalford
49 posts

Geek


  #414476 8-Dec-2010 10:08
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Just noticed this morning that Telecom removed the issue from their website. So I thought to myself that's a load of rubbish because the issue still exists.

30 minutes later, their website's been updated with the same Service Alert... With a new date (was 6 December, now 8 December)

Oh please get this fixed! 

 
 
 

Free kids accounts - trade shares and funds (NZ, US) with Sharesies (affiliate link).
SandyJ
152 posts

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  #414485 8-Dec-2010 10:23
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So its not just me. Everyone seemed to be improving but Im NOT. (dont even have fonts in this message box)

Im lucky I have the laptop on a vodem stick.. but its still costing me about 25% of my workday. (mainly in frustration)
I work in an international News room and my boss is having to take up the slack. He's not impressed either. I'm running both computers at once to compensate.

Yesterday I started the 'stop loading this page' and hitting the refresh button..it only works like that 50% of the time. Then you have to start all over again. Productivity is going down the toilet....


mwalford
49 posts

Geek


  #414492 8-Dec-2010 10:32
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SandyJ: So its not just me. Everyone seemed to be improving but Im NOT. (dont even have fonts in this message box)

Im lucky I have the laptop on a vodem stick.. but its still costing me about 25% of my workday. (mainly in frustration)
I work in an international News room and my boss is having to take up the slack. He's not impressed either. I'm running both computers at once to compensate.

Yesterday I started the 'stop loading this page' and hitting the refresh button..it only works like that 50% of the time. Then you have to start all over again. Productivity is going down the toilet....



Your situation sounds dire SandyJ. I'm on the blower right now with them - This is really getting out of hand! It's going to be a week tomorrow and still no real improvement.

Surely a week's credit isn't out of the question? Speaking of questions, I'll ask them exactly that and let you know. But of course the problem for you is that a weeks credit isn't NEARLY going to compensate you for your loss of productivity! 

Cymro
283 posts

Ultimate Geek


  #414505 8-Dec-2010 10:47
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I'm having what sounds like a similar issue, but it's intermittant, pages will load fine (if a little slow) but then the same page will fail 5 minutes later, 5 minutes later it would work again.

I found that my issue would "fix" itself temporarily if I re-started PPP in the modem interface, have you tried that?

mwalford
49 posts

Geek


  #414511 8-Dec-2010 10:52
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Cymro: I'm having what sounds like a similar issue, but it's intermittant, pages will load fine (if a little slow) but then the same page will fail 5 minutes later, 5 minutes later it would work again.

I found that my issue would "fix" itself temporarily if I re-started PPP in the modem interface, have you tried that?


I think everyone watching this here has tried restarting PPP since it's been ongoing since Thursday!

I think that's just a coincidence that restarting PPP appears to fix the problem. Just like you say, it's intermittent, so it's probably ok again (if only for a minute or so) while the modem is restarting. 

Thanks for your suggestion though.  

Cymro
283 posts

Ultimate Geek


  #414520 8-Dec-2010 10:57
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mwalford:
Cymro: I'm having what sounds like a similar issue, but it's intermittant, pages will load fine (if a little slow) but then the same page will fail 5 minutes later, 5 minutes later it would work again.

I found that my issue would "fix" itself temporarily if I re-started PPP in the modem interface, have you tried that?


I think everyone watching this here has tried restarting PPP since it's been ongoing since Thursday!

I think that's just a coincidence that restarting PPP appears to fix the problem. Just like you say, it's intermittent, so it's probably ok again (if only for a minute or so) while the modem is restarting. 

Thanks for your suggestion though.  


It's a repeatable event tho, fixes it everytime regardless of sites being broken for 2 seconds or 2 minutes, admittedly it only fixes it for a short time.
And yes, I've tried multiple modems and see the same thing happening.

Here's another thing to try, when you have a site hanging, do a nslookup and see what you get?

SandyJ
152 posts

Master Geek


  #414521 8-Dec-2010 10:57
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True.. but its not desperate yet. There are others that can do it for me although the hardest part for me is filing believe it or not. Moving articles from the front page to archives is the worst. Its not just accessing mainstream media..its everything I do. Im basically getting broadband speed to the link..and dial up speed to open it.

If someone actually tells us WHAT the fault is I think I could handle it better. So far I have refrained from plastering it all over my Tech room. It dosent seem to have gone mainstream public so I wont make it worse. If its a DOS re the Leaks then say so ..if its a security filter gone beserk then tell us. Hell if its an out and out fault then admit it. Im a woman...we have to know these things. lol

freitasm
BDFL - Memuneh
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  #414530 8-Dec-2010 11:02
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If you are still seeing this could you please update www.geekzone.co.nz/fault.asp so it shows up in www.geekzone.co.nz/FaultByISP.asp?ISPId=1





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SandyJ
152 posts

Master Geek


  #414545 8-Dec-2010 11:17
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freitasm: If you are still seeing this could you please update www.geekzone.co.nz/fault.asp so it shows up in www.geekzone.co.nz/FaultByISP.asp?ISPId=1



And thats going to help me.. how? :)

Ok.. quit griping. Ive done it.

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