concrete: Just like to sincerely post "thanks Telecom. Posting here and on Twitter has been a personal and friendly process. Keep it up. (Hope it stays in NZ)"
Everything running tip-top here.
Question: Do trouble-shooting measures like, deleting caches, restarting Mac/PC, turning off modem for 30 secs or more actually help or work? (for next time or other issues)
and... Sorry to those having further issues.
Yes as posted before me they do. For all the reasons given.
It also helps when we have transient issues to see if it survives past a restart and ppp reconnect.
When someone like me is involved though the more useful things are what the customer is actually doing so we can truely replicate the fault or track it at a packet level.
When i am asking for things like URL etc its because i really need that info to do some fault analysis.
Paul