Problems with international traffic on Telecom [2010 12]

Forums › Spark New Zealand (including Skinny and BigPipe) › Problems with international traffic on Telecom [2010 12]

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Ragnor

8219 posts

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#417155 14-Dec-2010 17:17

For what it's worth I've had no problems the entire time, so it does seem to be isolated to only some people.

pctek

807 posts

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Inactive user

#417209 14-Dec-2010 19:24

I don't lose connection, but it times out a lot or lags badly. It's done it since I moved into this house on 9th November.

Stats from modem:

Up Stream 796 (Kbps.)

Down Stream 16370 (Kbps.)

Noise Margin 13 dB / 11 dB

Attenuation 3 dB / 1 dB

HEC Error 11

CRC Error 10

matisyahu

1623 posts

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#417315 14-Dec-2010 22:09

Ragnor: For what it's worth I've had no problems the entire time, so it does seem to be isolated to only some people.

Where abouts are you located?

pctek: I don't lose connection, but it times out a lot or lags badly. It's done it since I moved into this house on 9th November.

Stats from modem:

Up Stream 796 (Kbps.)

Down Stream 16370 (Kbps.)

Noise Margin 13 dB / 11 dB

Attenuation 3 dB / 1 dB

HEC Error 11

CRC Error 10

With that number of errors I'd investigate getting interleaving turned on.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

iamaelephant

90 posts

Master Geek

#417414 15-Dec-2010 06:56

Internet is back to being useless this morning. I'm done with Telecom.

iamaelephant

90 posts

Master Geek

#417419 15-Dec-2010 07:13

Whoops no it's fine, laptop accidentally connected to wrong network.

pctek

807 posts

Ultimate Geek
Inactive user

#417494 15-Dec-2010 10:09

kawaii:
Ragnor: For what it's worth I've had no problems the entire time, so it does seem to be isolated to only some people.

Where abouts are you located?

pctek: I don't lose connection, but it times out a lot or lags badly. It's done it since I moved into this house on 9th November.

Stats from modem:

Up Stream 796 (Kbps.)

Down Stream 16370 (Kbps.)

Noise Margin 13 dB / 11 dB

Attenuation 3 dB / 1 dB

HEC Error 11

CRC Error 10

With that number of errors I'd investigate getting interleaving turned on.

Off a cabinet in ranui.

matisyahu

1623 posts

Uber Geek

Trusted

#417551 15-Dec-2010 11:37

pctek:
kawaii:
Ragnor: For what it's worth I've had no problems the entire time, so it does seem to be isolated to only some people.

Where abouts are you located?

pctek: I don't lose connection, but it times out a lot or lags badly. It's done it since I moved into this house on 9th November.

Stats from modem:

Up Stream 796 (Kbps.)

Down Stream 16370 (Kbps.)

Noise Margin 13 dB / 11 dB

Attenuation 3 dB / 1 dB

HEC Error 11

CRC Error 10

With that number of errors I'd investigate getting interleaving turned on.

Off a cabinet in ranui.

I'd follow up getting interleaving turned on - I had the same issue when I lived in Christchurch but it was resolved by turning it on.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

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Talkiet

4792 posts

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#417554 15-Dec-2010 11:41

iamaelephant: Whoops no it's fine, laptop accidentally connected to wrong network.

Chuckle - well done for owning up to the stuffup :-)

Cheers - N

ps. Out of interest, what ISP was on the other, "useless" network?

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

iamaelephant

90 posts

Master Geek

#417566 15-Dec-2010 12:05

That was Telecom too, but it had hit its monthly data cap.

Ragnor

8219 posts

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#417920 16-Dec-2010 02:25

kawaii:
Ragnor: For what it's worth I've had no problems the entire time, so it does seem to be isolated to only some people.

Where abouts are you located?

Auckland, Mt Roskill / Lynfield area... we're connected to the blockhouse bay exchange though (bring on cabinetisation due early next year for our area).

Lumathe

17 posts

Geek

#418154 16-Dec-2010 16:02

Not sure if this is something to do with the main topic, but I've had a terrible connection lately.

I'm over the data cap for the month, which slows us down to Dialup speed apparently (Telecom Network), which is fine, normally that's at least able to load most webpages. However, over the last few days I've been able to load some NZ-hosted webpages relatively easily (like this place, for instance), but a lot of international pages either partially load, load at what seems like old 26kbps modem speeds, or just refuse to load at all, and hang in the middle of loading. Yet to confound this even more, I can every so often actually connect to (and play) Battlefield Bad Company 2 through Steam, with periods of no major issues apart from moderate packet loss, and my ping from the servers I play is still around normal (50-80).
If it was simply a matter of being slowed down because of being over teh datacap, I wouldn't expect all these random inconsistencies.

Anyone got any ideas on this?

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